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Ideal Hyundai Buick GMC - Service Center
Frederick, MD
232 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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232 Reviews of Ideal Hyundai Buick GMC - Service Center
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November 12, 2018
Transmission I have more of a problem with GM for not working with me on a problem with their transmission. I bought my 2013 terrain brand new and have serviced i I have more of a problem with GM for not working with me on a problem with their transmission. I bought my 2013 terrain brand new and have serviced it regularly. My car has 80,000 miles and the transmission blew. GM made the dealership completely take apart the transmission to diagnose the problem only to tell me they would not be helping me with the cost because my warranty was for 5 years and I was at 5 and 1/2 years. Not only did it cost me around 3 grand to repair the transmission, it took an extra 3 weeks because GM wouldnt even think about helping me with the cost unless the entire transmission was taken apart. I would have just bought a new transmission but since GM strung me along making me think they would help I ended up having to repair it. Tried to deal with the call center for corporate and they couldnt care less about the situation. It's been a month and am still trying to get a hold of a "supervisor" to talk to. More
by frumkin.scott
Verified CustomerEmployees Worked With
Unsure
November 08, 2018
Always Competent Never had a problem or issue getting our 2015 Sonata serviced here. Always great about getting me the best price on parts and up-front on labor. Never had a problem or issue getting our 2015 Sonata serviced here. Always great about getting me the best price on parts and up-front on labor. More
by stephenkalnoske
Employees Worked With
Service
November 05, 2018
Hyundai doesn't stand behind their autos Air Bag light came on. Searching online revealed that this is a recurrent problem with several Hyundai/Kia models, to include the 2008 Elantra that I Air Bag light came on. Searching online revealed that this is a recurrent problem with several Hyundai/Kia models, to include the 2008 Elantra that I own. Many models had such an extreme problem that Hyundai issued an extended warranty to correct this issue. Informed by service department that the module went bad and was quoted around $1500 to fix it. This is almost the value of my car so I'm trying other methods to get this fixed. Luckily I'm searching for a new car and I was able to take Hyundai/Kia off my list. More
by pcasolo
Employees Worked With
Chris
November 05, 2018
average at best Car not ready on time, they lost one of my keys (they replaced). Plastic coves under the engine missing and oily substance on wiper blades. Car not ready on time, they lost one of my keys (they replaced). Plastic coves under the engine missing and oily substance on wiper blades. More
by MattyT
Employees Worked With
Steve
November 02, 2018
Services maintenence Like always,staff very friendly, good team work, Services done on time. Enjoy the free wi fi . And they take my Saturn 07 very well and my 201 Like always,staff very friendly, good team work, Services done on time. Enjoy the free wi fi . And they take my Saturn 07 very well and my 2012 gmc terrain More
by JOESEQUEIROS
Employees Worked With
Other Employees :
Roberto (Rob) Ocasio, Eric Cook, Leon Johnson, Clyde Eggleton, Ken Cooper, Phill Myers, Shawn Terry, Brett LaBonte
October 29, 2018
Service Referral Very considerate staff, accommodating, flexible, easy to arrange shuttle service, etc. only issue was the gad cap metal cover was torn off during car Very considerate staff, accommodating, flexible, easy to arrange shuttle service, etc. only issue was the gad cap metal cover was torn off during car wash procrss. Had to order replacement, dealership will cover costs of repair. More
by ScottLilja
Employees Worked With
Don’t remember
October 29, 2018
Seems like a fair shake I bought my Accent at Ideal 6 years ago and have been taking it there for service ever since. They have always seemed to give me a fair deal and don’t I bought my Accent at Ideal 6 years ago and have been taking it there for service ever since. They have always seemed to give me a fair deal and don’t try to push services. They have a nice waiting room and the cleanest restroom I’ve ever seen! The shuttle can’t always pick me up on Ft. Detrick, which is a drawback, but otherwise I have no complaints. More
by helene.highbarger
Employees Worked With
John Rick
October 25, 2018
Dead battery Prompt response to an emergency situation. Battery died and left us sitting. Ideal accommodated us and remedied the issue even though we did not have Prompt response to an emergency situation. Battery died and left us sitting. Ideal accommodated us and remedied the issue even though we did not have an appointment. More
by OHARAAK
Employees Worked With
October 22, 2018
Another satisfying experience I love this place. Every visit I am treated with respect and my car is giving priority care. The price of an oil change here is the best in town and t I love this place. Every visit I am treated with respect and my car is giving priority care. The price of an oil change here is the best in town and the service is phenomenal. More
by michellelearly
Employees Worked With
Leon Johnson
October 22, 2018
Service Everything went as scheduled. Staff was very helpful and courteous. After the work was finished the service advisor went over everything with me. Work Everything went as scheduled. Staff was very helpful and courteous. After the work was finished the service advisor went over everything with me. Work done very timely. More
by DWIGHt1803
Employees Worked With
Chris Diaz
