Ideal Hyundai Buick GMC - Service Center

Thanks for the great service on my veloster These guys are very accommodating and attentive. I got a discount on my turbo and I got updates everyday on the progress. It was delivered on schedge These guys are very accommodating and attentive. I got a discount on my turbo and I got updates everyday on the progress. It was delivered on schedge and under budget and Steve gave me a bag of Doritos when I was hungry! More

Transmission service The team at the Ideal service department did a great job in diagnosing my problem and getting it fixed quickly. Service with a smile, you gotta love i The team at the Ideal service department did a great job in diagnosing my problem and getting it fixed quickly. Service with a smile, you gotta love it! More

Good Service Really good costumer service when making appointment, good option and always trying yoto work it out around your schedule and reasonably prices, not a Really good costumer service when making appointment, good option and always trying yoto work it out around your schedule and reasonably prices, not a leg and arm like other places! More

Misleading We came in this time for a replacement of the USB port in our Sonata. We were told 3 different times that the part was covered under the warranty!! We came in this time for a replacement of the USB port in our Sonata. We were told 3 different times that the part was covered under the warranty!! Then after we left the shop with the new installed part, we received a phone call telling us the part was NOT covered under warranty! Jim told us we would need to come in and pay for the part or the cost would be taken from his paycheck. After being told 3 times it was a warranty item, we were very upset to now have to pay for it. where was the confusion?? Anyway, we didn’t want Jim to have to pay for the mistake so we came in and paid for the part. More

efficient and fast did a fine job all that I expected I am happy. i had thought there would be a car wash and vacuum of interior which did not happen did a fine job all that I expected I am happy. i had thought there would be a car wash and vacuum of interior which did not happen More

Conscientious check of transmission behavior.. Comprehensive test or dual-clutch transmission performed to prove that the anomaly of "overheat" did no permanent damage -- very satisfied with result Comprehensive test or dual-clutch transmission performed to prove that the anomaly of "overheat" did no permanent damage -- very satisfied with results and communications, inclusive of reviewing with me proper use of the dual-clutch device.. More

Frustrating experience It was the first oil change for the car. When we purchased the car, we purchased a maintenance plan which includes free oil changes and tire rotations It was the first oil change for the car. When we purchased the car, we purchased a maintenance plan which includes free oil changes and tire rotations. They informed me that the first oil change is on the dealership. When I picked up the car they did not rotate the tires which is recommended every 5,000 miles same as the oil change. I said I have the maintenace plan and they said that it was not included in the free oil change. Why would you give me a free oil change and not include a tire rotation and force me to pay for a tire rotation when I have a maintenace plan that covers that. We went back and forth and they finally agreed to throw in the tire rotation, had to wait another 30 plus minutes after waiting 45 minutes for the oil change. In addition, when I turned in the car for service I asked if I could have the car run through the car wash and the service person advised yes that would be done. So after waiting for my oil change and then again for my tire rotation, they did not run the car through the car wash. I had to go back and ask them to do that. Not a great first impression for our first service appointment. More

Accommodating The service rep was very accommodating and more importantly, helped me understand what service I needed and didn't need. I waited less time than expe The service rep was very accommodating and more importantly, helped me understand what service I needed and didn't need. I waited less time than expected. They even ran my car through the carwash when the service was done. Overall this was a good experience! More

Fast repair and knowledgeable staff They were really good and called me out. Ordered parts fast. I don't know what else to say other than thank you very much. They were really good and called me out. Ordered parts fast. I don't know what else to say other than thank you very much. More

Always a good experience The service team at Ideal always does a great job and Steve was very knowledgeable and helpful with my specific questions. They got me to work on time The service team at Ideal always does a great job and Steve was very knowledgeable and helpful with my specific questions. They got me to work on time after dropping off my car! They also expedited my service with little notice so that I could pick up my car much earlier than expected. Thanks to their team and Especially Steve! More