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Ideal Hyundai Buick GMC - Service Center
Frederick, MD
232 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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232 Reviews of Ideal Hyundai Buick GMC - Service Center
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January 05, 2019
Perfect Sales Team, Not So Perfect Service Team I would like to start by saying the sales team is absolutely perfect! I bought my car from them about 1 1/2 years ago and the friendliness/helpfulness I would like to start by saying the sales team is absolutely perfect! I bought my car from them about 1 1/2 years ago and the friendliness/helpfulness of the sales staff was more than excellent! Unfortunately, I could not say the same about the service staff. I recently visited for an oil change and tire rotation with a multipoint inspection. The service employee was very short and rude to me from the beginning (I even arrived a half an hour before my service appointment). When the service was done, all that was asked of me was payment. He did not explain to me how the inspection went until I asked. Apparently they had found that my rear break pads needed to be replaced, but because it was already late they couldn’t fix the issue. I had traveled 45 minutes to get my car serviced at this specific location. On top of that, they didn’t give me the free car wash I was promised (free car washes for life when you purchase a car from them) until after I asked and even at that point he seemed very annoyed. Another issue that I found was that the tire pressure light was on even though the inspection paper showed they checked it (the man told me the light would turn off after driving over 20mph). The tire pressure light is still currently on. I am very disappointed in the service department and I will not return for any more services in the future. More
by Christine
Verified CustomerEmployees Worked With
Service Department
January 03, 2019
Loyal Customer Having purchased a new and a used vehicle in the past 2 years, I have come to know that , within every department, the staff is knowledgeable, persona Having purchased a new and a used vehicle in the past 2 years, I have come to know that , within every department, the staff is knowledgeable, personable and professional. They are all willing to take time and address, even the smallest of, concerns or questions. They go out of their way to go above and beyond , as they help you. I stop by regularly for everything ( from car washes to oil changes and rotations to regular maintenance, and even detailing). Recently, I was out of the area and called from 'out of state', to get help for my daughter's car when she had a problem. They worked her in. They even reached out to a nearby Honda Team for specific help with my daughter's used car. That's what I call, 'going the extra mile ' for the customer. The entire staff , from management to service to car washes, are stellar. Across the board; I couldn't recommend a better dealership with better service. More
by Pam Ciliberti
Employees Worked With
Steve Lubel , Eric Cook, Leon Johnson, Ken Cooper
January 02, 2019
Very professional Technician Steve Neville went above and beyond with his helpwork was done ahead of time and done right will take any further work their thank you Technician Steve Neville went above and beyond with his helpwork was done ahead of time and done right will take any further work their thank you More
by JARRINJACK
Employees Worked With
Steve neville
January 01, 2019
Service I also worked with Dave but I don’t see his name listed. Dave helped me in my service appointment. He and the service team opened the garage for me wh I also worked with Dave but I don’t see his name listed. Dave helped me in my service appointment. He and the service team opened the garage for me when it was raining. Small details like that help and mean a lot. More
by PYORK.LAW
Employees Worked With
Leon Johnson
December 28, 2018
Excellent I made an appointment for 10:30 and I was waited on by Mr Diaz very quickly. The oil change and filter replacement was accomplished in a very timely I made an appointment for 10:30 and I was waited on by Mr Diaz very quickly. The oil change and filter replacement was accomplished in a very timely manner. Everynvas friendly. More
by cycleaddict54
Employees Worked With
Christopher Diaz
December 24, 2018
the Ideal personnel took good care of my service request. I called a day earlier for an appointment to bring my car in for some minor attention. I was detained and late in getting there but it alls as handled I called a day earlier for an appointment to bring my car in for some minor attention. I was detained and late in getting there but it alls as handled very successfully. More
by GDELAPLA
Employees Worked With
John Michael
December 14, 2018
Fast service The assistant was very polite and he explained everything in detail. The car was ready within the time range. I would come back for service again. The assistant was very polite and he explained everything in detail. The car was ready within the time range. I would come back for service again. More
by kajal_gh
Employees Worked With
I’m not sure
December 13, 2018
Warranty work completed. Completed warranty work on a used car I purchased. The purchase was not from Ideal. Also they found a recall that was outstanding and completed that Completed warranty work on a used car I purchased. The purchase was not from Ideal. Also they found a recall that was outstanding and completed that work. More
by SINDENFRED
Employees Worked With
Roberto (Rob) Ocasio
December 12, 2018
Routine service gone wrong Came in for routine service. Was convinced to add on an additional more in depth cleaning. Turned out this service is actually not suggested for my ca Came in for routine service. Was convinced to add on an additional more in depth cleaning. Turned out this service is actually not suggested for my car. Ended up clogging a valve which needed replaced. Even after being "fixed" my car is not running well. Taking it to another more trusted dealer in hopes they will be able to fix what has been done. Overall I am frustrated and feel scammed into agreeing to the additional service which is leading to so many headaches down the road. Just re-evaluated my bill and found a charge for a service I had asked to not have due to recent oil change/tire rotation. More
by 11mckendry
Employees Worked With
Service department
December 10, 2018
Service Steve was helpful, proactive and he followed through the time line and also kept me updated about the service status . He was honest and transparent Steve was helpful, proactive and he followed through the time line and also kept me updated about the service status . He was honest and transparent More
by SANJAI20020
Employees Worked With
Steve
