Ideal Hyundai Buick GMC - Service Center

Recall and warranty work handled well I took the sonata in for some recall work and the service rep found special extended warranty coverage of another issue he identified when driving the I took the sonata in for some recall work and the service rep found special extended warranty coverage of another issue he identified when driving the car. He brought that to my attention and took care of it for me at no cost. Website interface for scheduling an appointment was very effective. Getting checked in and checked out went smoothly and was handled well. Didn't get up-sold for additional items or made to feel disregarded because it was recall work. More

Mixed Review I have only used this dealer for service on my 2012 Acadia Denali, so that is the only aspect I can review. My first two times using their service cen I have only used this dealer for service on my 2012 Acadia Denali, so that is the only aspect I can review. My first two times using their service center was less than rewarding. The first time I went in for just a regular oil change, etc and left with almost $1000 bill for "necessary work ". (My car was just fine when I took it in.) Second time, I took it in because my Bluetooth stopped working. The service guy had the car for almost 5 hrs and he calls me three hrs later to tell me they were not able to run a full diagnosis to find what was wrong and wanted me to either leave it longer or bring it back another day. Gratefully, they did not charge me for the hours they looked at it. Third time's a charm, I worked with Steve. I called because my new battery was unexplainably dying when I had to leave it at the airport for a week, my bluetooth still wasnt working, and I asked them to check my brakes. They had the car for a day and a half, with check-in calls from Steve letting me know they were still working on it, and he reported that my back brakes are rusty causing the shimmying and the believe they have found the thing that is putting a small draw on the battery. Bonus is they think the draw is coming from a part that may also be causing my bluetooth problem. They have fixed the brakes and I am currently waiting for the part to repair the battery draw. (Thankfully, as long as I drive the car every day, the battery has no problems.) Fingers crossed!! Steve has been the first person there that has treated me like he appreciates my time and values my business. Quality customer service can really go a long way, especially when we have to shell out hundreds of dollars to keep our vehicles happy. More

Wonderful ext I brought my car into ideal and they did everything they could to help me figure out what was wrong with my car and even helped me take the proper ste I brought my car into ideal and they did everything they could to help me figure out what was wrong with my car and even helped me take the proper steps to make sure I was okay going forward. They were easy to deal with, they were honest and they did a wonderful job. More

Once sale is made, don’t expect service Helpful until they get the $ for sale. Fit and trim issues were not resolved. Marty is a flake. They don’t stay on top of things Helpful until they get the $ for sale. Fit and trim issues were not resolved. Marty is a flake. They don’t stay on top of things More

Recall work Went in for recall work and asked abt a few other repairs while car was there. Service person called and advised over $1000 in additional repairs bes Went in for recall work and asked abt a few other repairs while car was there. Service person called and advised over $1000 in additional repairs besides what I asked abt...many were extremely unnecessary according to my trusted mechanic. If someone isn't aware of mechanical issues, they could be taken advantage of in my opinion. Use caution and always get a second opinion before getting recommendations done! Also, when I asked abt coupons I was told to "look online". A good salesperson would have pointed them out to me or offered them when recommending! More

Professional, timely, pleasant! I had a routine oil change and tire rotation - completed sooner than I expected! People were helpful and informative, and everyone was pleasant. Gre I had a routine oil change and tire rotation - completed sooner than I expected! People were helpful and informative, and everyone was pleasant. Great! Would recommend. More

Good customer Service Everyone was very helpful and service was preformed quickly, I would certainly return for service or any other needs on my car, I was very pleased. Everyone was very helpful and service was preformed quickly, I would certainly return for service or any other needs on my car, I was very pleased. More

Excellent I had to take my vehicle in for a quick fix on a Friday and Chris Diaz kept me updated every step of the way and made sure I was back on the road that I had to take my vehicle in for a quick fix on a Friday and Chris Diaz kept me updated every step of the way and made sure I was back on the road that same day .. Couldn't ask for more from him ..Excellent customer service More