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Ideal Hyundai Buick GMC - Service Center
Frederick, MD
232 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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232 Reviews of Ideal Hyundai Buick GMC - Service Center
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February 27, 2019
Great service and attention to customer. The team, as always was focused on taking care of my service needs in a timely and professional manner. Dave was great to deal with. The team, as always was focused on taking care of my service needs in a timely and professional manner. Dave was great to deal with. More
by KennethLHarris
Verified CustomerEmployees Worked With
David Oconnell (I believe is his full name and spelling)
February 21, 2019
Outstanding Service at Ideal I gave the Ideal Service Center a five star rating because I have had my car serviced at their center for many years. I have only had the best of serv I gave the Ideal Service Center a five star rating because I have had my car serviced at their center for many years. I have only had the best of service and feel that I can completely trust them with my car. The service managers are most helpful explaining what services need to be had in order to keep my car in top running condition. Great guys! More
by HappyDays6
Employees Worked With
Dave O'Connell
February 21, 2019
Catalytic converters issue They had trouble figuring out what was wrong with my car. Had my car over 3 weeks and replaced multiple parts. The service manager, Steve, was really They had trouble figuring out what was wrong with my car. Had my car over 3 weeks and replaced multiple parts. The service manager, Steve, was really great though. He called and updated us every time. More
by JMaggi
Employees Worked With
Ken Cooper
February 20, 2019
Excellent Staff professional, friendly, helpful. Job done on time. The place is clean and well organized. Never disappointed, great job. Purchased my car from Staff professional, friendly, helpful. Job done on time. The place is clean and well organized. Never disappointed, great job. Purchased my car from the dealership over 3 years ago, also good experience. More
by dv
Employees Worked With
Alan, salesperson no longer at the dealership
February 20, 2019
Helpful and professional. Have always had a good experience with them and they follow up well and always seem to get it fixed right. They haven’t tried to sell me something I d Have always had a good experience with them and they follow up well and always seem to get it fixed right. They haven’t tried to sell me something I don’t need and seem very reasonable. More
by butlerchris
Employees Worked With
Steven lubel and John Michael
February 17, 2019
THE BEST in service, professionalism, and nice employees! Since I started taking my Hyundai Tucson to Ideal, I have realized what I was missing with other places I've had my car serviced. They are profession Since I started taking my Hyundai Tucson to Ideal, I have realized what I was missing with other places I've had my car serviced. They are professional, honest, nice, and the service is great. I appreciate Ideal tremendously. Comfortable waiting room too! Thanks, Ideal!! More
by DonnaSisson22
Employees Worked With
John (don't know last name. He's great.
February 08, 2019
Great experience - thanks, Steve! Steve Lubel is tops. Ideal is lucky to have him. Made the entire experience stress free (this was a second recall for a Pontiac air bag, but my first Steve Lubel is tops. Ideal is lucky to have him. Made the entire experience stress free (this was a second recall for a Pontiac air bag, but my first time at Ideal). Knew what was needed, handled it, and arranged for me to be shuttled home and also brought back the next day. Francis was an excellent shuttle driver, pleasant and helpful. Will definitely make Ideal my "go to" car service stop. More
by Receipts313
Employees Worked With
Steve Lubel
February 08, 2019
Disappointed...Once Again I am so glad you sent me this so that I can respond to my recent recall experience. This is probably not the email response that you are ex I am so glad you sent me this so that I can respond to my recent recall experience. This is probably not the email response that you are expecting. First of all, Once again No one that I spoke with is listening to me. I specifically asked when I made this appointment that my car get washed. I specifically asked when I responded to the appointment confirmation email that my car get washed. I specifically asked when I brought the car in for the recall work that my car get washed. MY CAR DID NOT GET WASHED. I was told by my sales person 6 years ago "Just bring your car by the dealership ANY time and we will wash it for free! LIFETIME CAR WASHES! I have had my car in you Service Department 5 or 6 times (mostly for recalls, since we purchased it from you in Sept 2012) and EVERY time I ask to have my car washed and EVERY time I was told "the car wash is broken" or told that it would be washed and it NEVER happens. Just more Car Dealer B.S. Just so you know, my wife and I just purchased a new Honda late last year from Shockley Honda and they too have Lifetime car washes and a car wash AND THEY USE IT! and they even wash my Hyundai which I purchased from YOU. I don't really care what you do with this email but I thought that you should know that if you say you have "LIFETIME CAR WASHES" you should actually DO IT and dispense with the CAR DEALER B.S... I can tell you that this is part of the reason we did not purchase another car from Ideal. Bruce D. Eakle More
by bdehotair
Employees Worked With
Chris
February 07, 2019
Great customer service Chris was very helpful and knowledgeable. He explain everything to me to the details in the way I understood. He has an excellent customer service. I Chris was very helpful and knowledgeable. He explain everything to me to the details in the way I understood. He has an excellent customer service. I was really satisfied with the service rendered. Also his boss that gave me a ride to and from home to pick up my car was very nice and friendly. Overall awesome customer service, keep it up guys. And thank you! More
by njuenang
Employees Worked With
Chris Diaz
February 07, 2019
Wonderful experience! Steve went above and beyond to make my service appointment as easy and stress free as possible! They drive you to work when you drop your vehicle off Steve went above and beyond to make my service appointment as easy and stress free as possible! They drive you to work when you drop your vehicle off which is so convenient. The car drives like brand new after the 30000 clean up and new tires! They even run the car through the car wash when you pick it up! Thank you Ideal! More
by rhyanduncan
Employees Worked With
Steven
