Ideal Hyundai Buick GMC - Service Center

Small job but well done! Made an appointment to fix my broken wheel stud and pick up some additional wheel studs for my Pontiac Solstice in and out in less than an hour. Made an appointment to fix my broken wheel stud and pick up some additional wheel studs for my Pontiac Solstice in and out in less than an hour. More

Having updated software installed. I was finished faster than expected. Surprised that all my fluids, battery and tires were checked as a courtesy. Chris Diaz was very patient and cou I was finished faster than expected. Surprised that all my fluids, battery and tires were checked as a courtesy. Chris Diaz was very patient and courteous in answering my questions. More

Excellence It's already great no need for improvement. I am happy and satisfied with the service as well as the coupon was applied that cost me less. Thanks It's already great no need for improvement. I am happy and satisfied with the service as well as the coupon was applied that cost me less. Thanks More

Two recalls required for 2013 Hyundai Sonata Unfortunately I could not make an appointment so assumed worst case of the 4 hour window. I arrived at 7:50am and the service technician took my infor Unfortunately I could not make an appointment so assumed worst case of the 4 hour window. I arrived at 7:50am and the service technician took my information and showed me to the waiting room. They had my car finished by 9:40am which I thought was exceptional. I do not remember the gentleman's name that assisted me but he was very professional and pleasant. This is my 2nd Sonata and when I bring my car to Ideal Hyundai for service I am always satisfied. More

Great service Fantastic customer service, honest and great mechanics and service writers... easy to get an appointment and timely service. Shuttle service was pol Fantastic customer service, honest and great mechanics and service writers... easy to get an appointment and timely service. Shuttle service was polite and on time. More

Excellent Customer Service!! Steve Lubel was the Service Rep. who assisted me during this visit for the recall on my car. Steve is also the Service Rep. who has assisted me on mu Steve Lubel was the Service Rep. who assisted me during this visit for the recall on my car. Steve is also the Service Rep. who has assisted me on multiple previous visits to this service center for various reasons. I really cannot say enough good things about Steve. He is fast, courteous, professional, and very funny. I truly enjoy talking to him. More

Best experience ever From the first call to set up my service appointment to picking up my repaired car I couldn't say enough about Ideal Hyundai service department. Chris From the first call to set up my service appointment to picking up my repaired car I couldn't say enough about Ideal Hyundai service department. Chris took care of me from start to finish and exceeded all expectations! More

Oil change and recall Everything went well. Completed the work in a reasonable amount of time and I was taken in prior to my scheduled appointment. Did a car wash for me a Everything went well. Completed the work in a reasonable amount of time and I was taken in prior to my scheduled appointment. Did a car wash for me as well. More

Telephone disconnect I called the main phone number, then selected "recall". I thought it was the best match for the softwbare upgrade I needed, as per the notice I receiv I called the main phone number, then selected "recall". I thought it was the best match for the softwbare upgrade I needed, as per the notice I received in the mail. I was cut off and had to call back. So, I called back and was told that the recall number was the wrong selection and that I needed to call the service department because they were handling the software upgrade. So, I called back a third time and finally got the right person for the job. He was helpful and agreed to do somethingnother small thing for me after the upgrade was done. So my experience was a mixed bag. My suggestion to you is to get the functionality to integrate your phone system so that intra-departmental transfers can be done quickly without dropping the ball, customer service-wise. More

Oil consumption check Oil checks are never scheduled but they always take my car in immediately and my wait time is usually no more than the 30 minutes they say will take. Oil checks are never scheduled but they always take my car in immediately and my wait time is usually no more than the 30 minutes they say will take. More