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Ideal Hyundai Buick GMC - Service Center
Frederick, MD
232 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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Service Time
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232 Reviews of Ideal Hyundai Buick GMC - Service Center
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October 03, 2024
I am very satisfied with Ideal GMC. The ease of making appointments, the courteousness and professionalism of the staff is excellent, and the wait time is great. I would recommend them The ease of making appointments, the courteousness and professionalism of the staff is excellent, and the wait time is great. I would recommend them to anyone . More
by Marty
July 26, 2024
To be fair, I can’t give an honest review of the service because I came in to get service at 4:30 PM and I was told they don’t have any technicians working to do my oil change despite the fact that their se because I came in to get service at 4:30 PM and I was told they don’t have any technicians working to do my oil change despite the fact that their service hours are listed as being open until 6 PM on a Friday More
by Jmwright335
Employees Worked With
Didn’t get his name, don’t want to rate the wrong person
May 15, 2024
Dennis Love has got to be the most underutilized tech in the business. Extremely smart believes in Test Not Guess not one of these techs that throws parts at the problem and hopes he fixes issue . Alan Bost the business. Extremely smart believes in Test Not Guess not one of these techs that throws parts at the problem and hopes he fixes issue . Alan Bostic in Service Manager was another person that took time to explain what needed to be done and gave me the opportunity to say yes or no . Great People make Business’s Great and Ideal has Great Folks ! More
by Newsales
April 06, 2023
Replaced air filters when and were replaced less than 5000 mile and a year ago. So I paid out $300 unnecessarily. Only place I take my car so they should have known. 5000 mile and a year ago. So I paid out $300 unnecessarily. Only place I take my car so they should have known. More
by Wandag
Employees Worked With
David Goggin
April 03, 2023
I posted the view on March 20, 2023 about the steering wheel, but this site will not let me update the original post. Here is my update: The service manager Mike personally reached out to me and went wheel, but this site will not let me update the original post. Here is my update: The service manager Mike personally reached out to me and went above and beyond to make things right. He even had someone come to my house, pick up my car, replace the steering wheel, and bring it back to me so I would not be inconvenienced. The shop also took care of a recall at the same time which I greatly appreciated. Updated to 4 stars. More
by tmccaulla
Employees Worked With
Mike Bromwell
July 14, 2022
Worst Service Center Ever. I had a new car that was due for it's first oil change. After taking it in the engine completely seized up. At first was told nothing was eve I had a new car that was due for it's first oil change. After taking it in the engine completely seized up. At first was told nothing was even wrong with the car, but upon further inspection, they determined that the entire engine assembly needed to be replaced. Fast forward a few months and now I need to take my car in for the safety recall. They have cancelled 2 appointments on me. I finally received a voicemail, saying they won't service my vehicle for a SAFETY RECALL!!!! More
by MBINGHAM217
Employees Worked With
Mike B
April 21, 2021
Rose was great, very efficient and smiling. The visit went smoothly and quickly and Rose gave me a very detailed report verbally after. Could not have had a better service rep. went smoothly and quickly and Rose gave me a very detailed report verbally after. Could not have had a better service rep. More
by randy
Employees Worked With
Rose Cochran
March 31, 2021
Rose Cochran is GREAT Service Writer, polite and courtesy. I bought a used Buick in 2019 we had problem with the vehicle. Rose took care of it under warranty in 1 day. I need a service done recent courtesy. I bought a used Buick in 2019 we had problem with the vehicle. Rose took care of it under warranty in 1 day. I need a service done recently and some other work. Rose 's crew got on it and took care of everything in a few days. Great Job. Rose has kept me informed on all stages of the repairs. Just recently I needed a small repair completed. I called Her, she told me to bring it in. The mechanic was waiting when I pulled in. Problem Fixed. Hats Off to Rose and her team. More
by Leo
Employees Worked With
Rose Cochran
February 18, 2021
Rose is the best! She was very helpful and is always willing to go the extra mile to ensure her customers are happy! I go this dealer for service because of Rose. willing to go the extra mile to ensure her customers are happy! I go this dealer for service because of Rose. More
by Jeep9110
Employees Worked With
Rose Cochran
November 14, 2020
I would not recommend buying from them nor getting serviced. When I bought my Santa Fe from them I was told there would be Free Lifetime Guarantee car wash service. They turned me away today. I bought serviced. When I bought my Santa Fe from them I was told there would be Free Lifetime Guarantee car wash service. They turned me away today. I bought the car from them 6 yrs ago... asked is the guarantee expired, and they said no but it was due to Covid. But I saw two other cars go thru the wash. Then was told it was because they got service today... Second, their service center is AT LEAST 20-25% ABOVE quotes I had received on two other service needs this year. They are a rip off, and they don't honor their promises. Philip I More
by mpiver111
Employees Worked With
Rose was not the person I dealt with. Cannot comment on her customer service., Rose Cochran
