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Ideal Hyundai Buick GMC
Frederick, MD
1,822 Reviews
Welcome to Ideal Buick GMC Hyundai in Frederick, MD. We look forward to earning your business. As your new, certified and used car dealer, excellent customer service, a friendly environment and a great selection is what you can expect. We are a Frederick auto service and parts center, staffed with certified professionals who are here to help you. Plus, our GMC dealership wants you to feel the experience of our Buick and Hyundai cars or any GMC models you love. Thank you for your interest. Whether you live in Frederick or Hagerstown, or any nearby town, we look forward to granting all your wishes for a new or used car.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,822 reviews
January 14, 2023
Service department is horrible. They are unable to diagnose any problem the first time. You’ll have to bring (or have towed) vehicle back multiple times to have it repaired. Then wh They are unable to diagnose any problem the first time. You’ll have to bring (or have towed) vehicle back multiple times to have it repaired. Then when you’re inconvenienced multiple times, you’ll have to pay for your own rental and tow, even though the problem was finally covered under warranty. They take no responsibility for their incompetence and tell you that’s how it goes. Extremely lazy, no integrity and absolutely zero level of customer service. More
by Billrose9
Employees Worked With
Entire service department , Bobby Linthicum, David Goggin
Verified CustomerJanuary 10, 2023
Very Respectfully and great customer service. They made everything easy and explained in detail what you are gett They made everything easy and explained in detail what you are gett More
by prince.gyimah24
January 10, 2023
Great experience, quick and easy pick up. Love my new GMC Acadia Denali! Thanks to everyone who helped us. Love my new GMC Acadia Denali! Thanks to everyone who helped us. More
by matson6
January 05, 2023
The dealer was efficient and straight to the point. Sales team also helped with any issues which I had. Sales team also helped with any issues which I had. More
by dpatel4932
January 03, 2023
It was a pleasant experience. The only shortcoming was that they were transitioning into a new building which they couldn’t help that. The only shortcoming was that they were transitioning into a new building which they couldn’t help that. More
by sixmckays
Employees Worked With
Eliza Dent
January 03, 2023
We had a wonderful experience! Roy and his team worked very hard to get us our new car in a very reasonable time frame! With not many “new” cars on the lot, we were able to get o Roy and his team worked very hard to get us our new car in a very reasonable time frame! With not many “new” cars on the lot, we were able to get ours in under a month! We are in love with our new 2023 Palisade! More
by Fletcher
January 01, 2023
I can only speak to the service provided by Abhimanyu Mishara. I found him to be honest, patient, and embued with enough life experience to know when a customer is committed to a specific price point it Mishara. I found him to be honest, patient, and embued with enough life experience to know when a customer is committed to a specific price point it is unproductive to inflate the price with so-called embedded options and in fact, not honorable. We struggled with our option and he graciously facilitated the final choice. His counsel was appreciated and it certainly contributed to a successful sale and a favorable outcome for the customer. The same cannot be said about many in the field. More
by kzachmannhome
Employees Worked With
January 01, 2023
Very responsive to our questions, made purchasing the vehicle very comfortable and easy. Have recommended to friends. vehicle very comfortable and easy. Have recommended to friends. More
by raydaffner
