Ideal Hyundai Buick GMC

To me, Roy Hassan is the dealership. Everything we experience was through him. He was kind, attentive, patient and honest. I don't know if I've ever met a salesperson in any field that h Everything we experience was through him. He was kind, attentive, patient and honest. I don't know if I've ever met a salesperson in any field that has been more kind and honest. More

Great and Fast buying experience Found the car we wanted less than 30 mins Our sales person Abhi Mishra was awesome Great guy no pressure when buying the vehicle wanted less than 30 mins Our sales person Abhi Mishra was awesome Great guy no pressure when buying the vehicle More

They were really great. They made sure I was happy and I am truly satisfied They made sure I was happy and I am truly satisfied More

Very happy with my 2nd purchase experience at Idea Hyundai. Roy Hassan is friendly, knowledgeable, courteous, helpful, and pays great attention to his customers. Luis Salcedo helped with the transacti Hyundai. Roy Hassan is friendly, knowledgeable, courteous, helpful, and pays great attention to his customers. Luis Salcedo helped with the transaction and made everything simple and clear. More

The complete buying experience started online, moved to email and finished in about an hour in person at the dealership. Very easy and quick process. email and finished in about an hour in person at the dealership. Very easy and quick process. More

Very good everything was amazing knowledged people. All numbers deal very good and frankly. 5 star rating. All numbers deal very good and frankly. 5 star rating. More

Hola pues mi vendedora Yovanka fue muy eficiente Gracias por todo se porto muy bien con nosotros por todo se porto muy bien con nosotros More

Months of broken promises trying to buy 2022 Tucson plug in hybrid. Granted they were in short supply and high demand, but Ideal’s customer service couldn’t have been worse. Was asked on a Saturday in Feb in hybrid. Granted they were in short supply and high demand, but Ideal’s customer service couldn’t have been worse. Was asked on a Saturday in February whether I wanted one that just came in. I said yes, but was away from the area until Monday and I asked if it could wait until Monday. Was told they would get back to me. Never heard back until I called a few days later to find out they sold it to someone else. Was told in April that I should order one from the Hyundai and get exactly what I wanted. Negotiated price (that included thousands of dollars above sticker price) and trade-in amount for my car (less than what I was told in February), signed paperwork, was told we had a deal, and that I would have the car in 4-5 weeks (end of May). No contact from Ideal, except when I would call, through the end of October. My questions about when the car would be available were answered with “another month,” or “don’t know.” Finally, was told they had a car for me at the end of October, that it was being delivered to Ideal late that afternoon, and that I should come in and sign the updated paperwork. The first thing they did when I arrived was lower the price of my trade-in because it had more miles and shrug their shoulders when I said I thought we had a deal. Then they told me the new car wasn’t there and it would be there tomorrow. It wasn’t. Then they told me they didn’t know when it would be there, but hopefully soon. Car finally came about 10 days later. Went to pick up and have a walk through of the all the features and controls, which had been promised multiple times, only to hear excuses that they were too busy working with other customers to show me the car’s features and that I should figure it out on my own. They also promised me a set of all season floor mats to make up for all the inconvenience. Said they didn't have them in stock, and would get them and send them to me. They never did. I would never buy another car there or recommend them to anyone. More