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Ideal Hyundai Buick GMC
Frederick, MD
1,693 Reviews
Welcome to Ideal Buick GMC Hyundai in Frederick, MD. We look forward to earning your business. As your new, certified and used car dealer, excellent customer service, a friendly environment and a great selection is what you can expect. We are a Frederick auto service and parts center, staffed with certified professionals who are here to help you. Plus, our GMC dealership wants you to feel the experience of our Buick and Hyundai cars or any GMC models you love. Thank you for your interest. Whether you live in Frederick or Hagerstown, or any nearby town, we look forward to granting all your wishes for a new or used car.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,693 reviews
September 26, 2018
Not happy at all The dealership will not honor the limited warranty they gave me especially since the problem is inspection related. Took the car to my mechanic and h The dealership will not honor the limited warranty they gave me especially since the problem is inspection related. Took the car to my mechanic and he told me that the rear shocks were not good Took it straight back to the dealership and the salesman I dealt with kept telling me there was nothing wrong and that they had tested the car. Initially when we went to check the car and test drove it, there was a noise coming from the tires which turned out to be struts problem. My brother and I heard it but the salesman who was also in the car with us said he heard nothing. We insisted that the problem needed to be fixed and when we called the next day, he said there was a problem with the struts and that they would fix it. This is the said car that they said passed "inspection." I was wiling to buy the car since the fixed it but said I would take it to my mechanic to check it out and if there was any problem would they be willing to fix it. The sales man said yes; plus I had limited warranty (30 days or 1000 miles). I took the car straight to my mechanic who test drove and said there was a problem with the rear shocks and asked me how the car passed inspection. Drove it straight back (SAME DAY within a couple of hours) but until this writing, they have refused to fix this problem and they still have the keys to my said car and this is after paying for it because we test drove it before we finalized payment because we thought that the struts were the only problem More
by hetnamow
Verified CustomerEmployees Worked With
Eric Cook
September 25, 2018
Relaxed and comfortable! Wonderful experience. Very comfortable and positive buying experience here. Leon knew his information on the car and made me feel at ease during the Wonderful experience. Very comfortable and positive buying experience here. Leon knew his information on the car and made me feel at ease during the whole time I was at the dealership. More
by Idealbuy
Employees Worked With
Leon Johnson
September 25, 2018
Wheel Hub Repair Prompt diagnosis of problem with timely resolution of warranty repair plus other requested services. Dropoff and pickup services were outstanding, and Prompt diagnosis of problem with timely resolution of warranty repair plus other requested services. Dropoff and pickup services were outstanding, and the overall experience was both pleasant and seamless. In other words, the way it ought to be. More
by Mark Hickman
Employees Worked With
Not sure who I worked with
September 25, 2018
spectacular and professional service was great o APPRECIATE the time spent explaining all the imtricate detail to us.Robert was also connect to us from a personal perspective and service was great o APPRECIATE the time spent explaining all the imtricate detail to us.Robert was also connect to us from a personal perspective and what best suit our needs More
by annshaw0627@gmail.com
Employees Worked With
Roberto (Rob) Ocasio
September 24, 2018
Great Experience This us my third vehicle purchased from Ideal. I keep coming back because Ideal continues to make my car buying experience fantastic. There is no high This us my third vehicle purchased from Ideal. I keep coming back because Ideal continues to make my car buying experience fantastic. There is no high pressure sales. I use USAA car buying service and have never run into any issues using it. I don't haggle and like knowing the price of my vehicle before walking into the dealership. Leon has been great as well. He was responsive and a pleasure to work with. More
by reg123
Employees Worked With
Leon Johnson
September 24, 2018
Good buying experience. Explanation of new car's features was comprehensive and clear. The new car buying experience, which can be downright unpleasant, was, in this case qu Explanation of new car's features was comprehensive and clear. The new car buying experience, which can be downright unpleasant, was, in this case quite the opposite. More
by Mgbill
Employees Worked With
Leon Johnson
September 23, 2018
Excellent customer service Friendly, fair, helpfull, repeat customer, great choices to chose from. Sales and service people are great to work with. Free firist oil change, fr Friendly, fair, helpfull, repeat customer, great choices to chose from. Sales and service people are great to work with. Free firist oil change, free car washes More
by helenmc221
Employees Worked With
Clyde Eggleton
September 23, 2018
Great service Robert has been very helpful and professional. He could relate to our situation and was prepared to get us into a vehicle that was suitable to us. Robert has been very helpful and professional. He could relate to our situation and was prepared to get us into a vehicle that was suitable to us. More
by Shawna_30
Employees Worked With
Roberto (Rob) Ocasio
September 22, 2018
Great Experience!! Very accommodating and patient with all requests to view various different cars. Definitely ask for Leon!! First time buying a car and Leon made it a Very accommodating and patient with all requests to view various different cars. Definitely ask for Leon!! First time buying a car and Leon made it a great experience, very fun man :) More
by cfarr17
Employees Worked With
Roberto (Rob) Ocasio, Leon Johnson
September 22, 2018
Outstanding Car buying experience Our sales person Leon was very easy to deal with. Extremely knowledgable on the different vehicle styles and features. Leon helped us find a really n Our sales person Leon was very easy to deal with. Extremely knowledgable on the different vehicle styles and features. Leon helped us find a really nice car that fit both our taste and financial requirements. More
by Carbuyer 1212
Employees Worked With
Leon Johnson
