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Ideal Hyundai Buick GMC

Frederick, MD

4.8
1,693 Reviews
Welcome to Ideal Buick GMC Hyundai in Frederick, MD. We look forward to earning your business. As your new, certified and used car dealer, excellent customer service, a friendly environment and a great selection is what you can expect. We are a Frederick auto service and parts center, staffed with certified professionals who are here to help you. Plus, our GMC dealership wants you to feel the experience of our Buick and Hyundai cars or any GMC models you love. Thank you for your interest. Whether you live in Frederick or Hagerstown, or any nearby town, we look forward to granting all your wishes for a new or used car.
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5871 Urbana Pike

Frederick, MD

21704

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Showing 1,693 reviews

November 13, 2018

Knowledgeable Leon was very knowledgeable about the different versions of the Elantra. He was very cordial and helpful. He was able to arrange for Ideal to pick me More

by Mike1234
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leon Johnson
November 13, 2018

Friendly and Fast This is the first new vehicle I bought in 20 years so it was a bit overwhelming for me but Dan made my experience stress free and worked with me not h More

by cath.allwein
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Painter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike McGoldrick & Teresa Foster
November 13, 2018

Accommodating The service rep was very accommodating and more importantly, helped me understand what service I needed and didn't need. I waited less time than expe More

by Ivy_J_Montague
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service - didn't get the name
November 13, 2018

Fast repair and knowledgeable staff They were really good and called me out. Ordered parts fast. I don't know what else to say other than thank you very much. More

by danny5.0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave
November 13, 2018

Outstanding Auto Purchase Experience I have purchased a number of cars over the past 40 years and this was the most pleasant, professional and helpful experience I have had. The Ideal sta More

by R. Lawrence
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Teresa Foster, Clyde Eggleton
November 12, 2018

Always a good experience The service team at Ideal always does a great job and Steve was very knowledgeable and helpful with my specific questions. They got me to work on time More

by LMSRJE62
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve in service
November 12, 2018

Transmission I have more of a problem with GM for not working with me on a problem with their transmission. I bought my 2013 terrain brand new and have serviced i More

by frumkin.scott
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Unsure
Nov 13, 2018 -

Ideal Hyundai Buick GMC responded

Hello, Thank you for the input about the trouble you are experiencing with your vehicle. We strive to provide all of our customers the best service experiences possible. However, after further reviewing your claim and speaking with our Service Manager, the only diagnosis that was performed by Ideal Buick GMC was a test drive to determine that there was actually an issue with your transmission. We have no records of any further diagnosis or especially the transmission tear down. If this was performed then it was by another GM service department or independent shop. I understand your frustration, however, you may want to contact GM directly in the future and express your concerns with them directly, or with the shop that actually did the teardown of the transmission. Thank You!

November 08, 2018

Always Competent Never had a problem or issue getting our 2015 Sonata serviced here. Always great about getting me the best price on parts and up-front on labor. More

by stephenkalnoske
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service
November 06, 2018

Good Price and Good Sales Rep Shawn Terry was my Salesman at Ideal. He was quick to return my calls and email inquiries. He is professional and and very knowledgeable about the E More

by Kathy Polatty
Recommend Dealer
Yes
Employees Worked With
Shawn Terry
November 05, 2018

Good Deal, Great Service, and No Games Had to walk away from another dealership due to their dishonest bait and switch pricing games. I came to Ideal and Rob Ocasio got me into the vehicle More

by TBritner
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roberto (Rob) Ocasio
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