Ideal Hyundai Buick GMC

Good Experience Felt very comfortable with my treatment. Leon took his time exploring the options and the test drive went well. I am happy to be buying my first Buick Felt very comfortable with my treatment. Leon took his time exploring the options and the test drive went well. I am happy to be buying my first Buick even though my father always drove a Buick. More

Misleading We came in this time for a replacement of the USB port in our Sonata. We were told 3 different times that the part was covered under the warranty!! We came in this time for a replacement of the USB port in our Sonata. We were told 3 different times that the part was covered under the warranty!! Then after we left the shop with the new installed part, we received a phone call telling us the part was NOT covered under warranty! Jim told us we would need to come in and pay for the part or the cost would be taken from his paycheck. After being told 3 times it was a warranty item, we were very upset to now have to pay for it. where was the confusion?? Anyway, we didn’t want Jim to have to pay for the mistake so we came in and paid for the part. More

efficient and fast did a fine job all that I expected I am happy. i had thought there would be a car wash and vacuum of interior which did not happen did a fine job all that I expected I am happy. i had thought there would be a car wash and vacuum of interior which did not happen More

Great buying experience Buying a car is usually so much hassle but not with these guys. Happy with the deal all around and no false advertising or trying to hide prices. Sale Buying a car is usually so much hassle but not with these guys. Happy with the deal all around and no false advertising or trying to hide prices. Salesman, Dan was super. I would send all my friends there. More

Absolutely Outstanding I worked with Leon Johnson and I couldn't have asked for a better person to help me purchase a vehicle. I was recently involved in a car accident (no I worked with Leon Johnson and I couldn't have asked for a better person to help me purchase a vehicle. I was recently involved in a car accident (no fault of mine) and my vehicle was totaled. I was experiencing an extreme amount of stress dealing with the other Driver's insurance company in getting my claim finalized. Leon was able to help me out and get me in a new car within my limited budget. I also dealt with a young lady in finance and unfortunately, I can't remember her name. She made me feel right at home as she is a country raised gal from Romney WV and we shared a lot of the same values and life experiences. She was very helpful, as originally I was looking at financing through my Credit Union, but was unable to do this because of the Insurance Claim difficulties. She was able to work with me and secure me financing terms that were extremely close to what I was being offered by the Credit Union. All in all, my car buying experience at Ideal Buick was a BRIGHT SPOT in an extremely stressful time. More

Awesome knowledgeable service Great service, great responsiveness, very knowledgeable dealer. Easy to work with and accommodating. Had the only car I wanted within 500 miles of me Great service, great responsiveness, very knowledgeable dealer. Easy to work with and accommodating. Had the only car I wanted within 500 miles of me and worth the trip. More

Conscientious check of transmission behavior.. Comprehensive test or dual-clutch transmission performed to prove that the anomaly of "overheat" did no permanent damage -- very satisfied with result Comprehensive test or dual-clutch transmission performed to prove that the anomaly of "overheat" did no permanent damage -- very satisfied with results and communications, inclusive of reviewing with me proper use of the dual-clutch device.. More

Excellent experience Excellent experience, Leon Johnson in sales and Teresa in finance were excellent. Leon was very helpful and easy to work with, very relaxed experienc Excellent experience, Leon Johnson in sales and Teresa in finance were excellent. Leon was very helpful and easy to work with, very relaxed experience. Highly recommend. More

Stellar sales person; great dealership. Just bought our third Hyundai from Ideal Hyundai/Buick in Frederick, MD. Dan Painter has taken great care of us for our past two purchases. He liste Just bought our third Hyundai from Ideal Hyundai/Buick in Frederick, MD. Dan Painter has taken great care of us for our past two purchases. He listens well, is easy to work with, not pushy, and very thorough. Even late in the evening he and the Ideal staff went the extra mile to make sure our new Tucson was licensed, detailed, and had a full tank of gas before we drove it off the lot. Thanks for the great service! More

Frustrating experience It was the first oil change for the car. When we purchased the car, we purchased a maintenance plan which includes free oil changes and tire rotations It was the first oil change for the car. When we purchased the car, we purchased a maintenance plan which includes free oil changes and tire rotations. They informed me that the first oil change is on the dealership. When I picked up the car they did not rotate the tires which is recommended every 5,000 miles same as the oil change. I said I have the maintenace plan and they said that it was not included in the free oil change. Why would you give me a free oil change and not include a tire rotation and force me to pay for a tire rotation when I have a maintenace plan that covers that. We went back and forth and they finally agreed to throw in the tire rotation, had to wait another 30 plus minutes after waiting 45 minutes for the oil change. In addition, when I turned in the car for service I asked if I could have the car run through the car wash and the service person advised yes that would be done. So after waiting for my oil change and then again for my tire rotation, they did not run the car through the car wash. I had to go back and ask them to do that. Not a great first impression for our first service appointment. More