Ideal Hyundai Buick GMC
Frederick, MD
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Warranty work completed. Completed warranty work on a used car I purchased. The purchase was not from Ideal. Also they found a recall that was outstanding and completed that Completed warranty work on a used car I purchased. The purchase was not from Ideal. Also they found a recall that was outstanding and completed that work. More
Pleasurable Our Salesman Ken Cooper was very personable and knowledgeable without being to pushy. It was a pleasurable experience. He went into great detail expla Our Salesman Ken Cooper was very personable and knowledgeable without being to pushy. It was a pleasurable experience. He went into great detail explaining all the features of the new vehicle. More
Professionalism and knowledgable If you want to get someone who KNOWS the product, see Robert. He’s had every gmc truck/suv they have offered. The man has been doing this for over 2 d If you want to get someone who KNOWS the product, see Robert. He’s had every gmc truck/suv they have offered. The man has been doing this for over 2 decades and can answer all your questions. More
Routine service gone wrong Came in for routine service. Was convinced to add on an additional more in depth cleaning. Turned out this service is actually not suggested for my ca Came in for routine service. Was convinced to add on an additional more in depth cleaning. Turned out this service is actually not suggested for my car. Ended up clogging a valve which needed replaced. Even after being "fixed" my car is not running well. Taking it to another more trusted dealer in hopes they will be able to fix what has been done. Overall I am frustrated and feel scammed into agreeing to the additional service which is leading to so many headaches down the road. Just re-evaluated my bill and found a charge for a service I had asked to not have due to recent oil change/tire rotation. More
Knowledgable Staff with a No Pressure Attitude. Had outstanding service with excellent sales staff and financial services. Rob was extremely Great to offer a No Pressure Forceful Sales approach as I Had outstanding service with excellent sales staff and financial services. Rob was extremely Great to offer a No Pressure Forceful Sales approach as I have gotten at other dealers. Would definitely recommend this dealership to others. More
Service Steve was helpful, proactive and he followed through the time line and also kept me updated about the service status . He was honest and transparent Steve was helpful, proactive and he followed through the time line and also kept me updated about the service status . He was honest and transparent More
Excellent followup to keep us posted on status of car. John was responsive to our questions, kept us posted as we waited for a new engine. He was prompt in getting us a Rental car. John was responsive to our questions, kept us posted as we waited for a new engine. He was prompt in getting us a Rental car. More
Couldn't Be Happier.. Thank you Leon for putting me into a safer vehicle but mostly for working non stop to get me a single digit finance rate that I never thought was poss Thank you Leon for putting me into a safer vehicle but mostly for working non stop to get me a single digit finance rate that I never thought was possible. I also gained a new friend in you though it all. More
Much better than previous visits. I have never been properly greeted when coming in for service. This last time was different. My check in was friendly and I even got a hand shake wh I have never been properly greeted when coming in for service. This last time was different. My check in was friendly and I even got a hand shake when I left. This has never happened before. Whatever you're doing, keep it up. More
Tire replacement Hit a nasty pothole in Virginia and had to change my tire with the little toy spare - I don't like driving on that tire for any amount of time - gave Hit a nasty pothole in Virginia and had to change my tire with the little toy spare - I don't like driving on that tire for any amount of time - gave Ideal a call and spoke to Dave in service - he was great, got me in and taken care of right away - I've always had great service here and wouldn't go anywhere else. They do a great job and the whole service staff is friendly and professional. More