Back

Ideal Hyundai Buick GMC

Frederick, MD

4.8
1,693 Reviews
Welcome to Ideal Buick GMC Hyundai in Frederick, MD. We look forward to earning your business. As your new, certified and used car dealer, excellent customer service, a friendly environment and a great selection is what you can expect. We are a Frederick auto service and parts center, staffed with certified professionals who are here to help you. Plus, our GMC dealership wants you to feel the experience of our Buick and Hyundai cars or any GMC models you love. Thank you for your interest. Whether you live in Frederick or Hagerstown, or any nearby town, we look forward to granting all your wishes for a new or used car.
Contact Dealership

5871 Urbana Pike

Frederick, MD

21704

Directions

By Type

Showing 1,693 reviews

December 13, 2018

Warranty work completed. Completed warranty work on a used car I purchased. The purchase was not from Ideal. Also they found a recall that was outstanding and completed that More

by SINDENFRED
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roberto (Rob) Ocasio
December 12, 2018

Pleasurable Our Salesman Ken Cooper was very personable and knowledgeable without being to pushy. It was a pleasurable experience. He went into great detail expla More

by Sue May
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Unsure, Ken Cooper
December 12, 2018

Professionalism and knowledgable If you want to get someone who KNOWS the product, see Robert. He’s had every gmc truck/suv they have offered. The man has been doing this for over 2 d More

by Dougpdenali
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roberto (Rob) Ocasio, Ken Cooper
December 12, 2018

Routine service gone wrong Came in for routine service. Was convinced to add on an additional more in depth cleaning. Turned out this service is actually not suggested for my ca More

by 11mckendry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service department
Jan 21, 2019 -

Ideal Hyundai Buick GMC responded

Thank You for your feedback and we apologize that you are less than satisfied with your recent visit with our service department. General Motors does recommend a service technician check for certain conditions based upon mileage and or age. During our evaluation of your vehicle, it was discovered that you did have 2 years of carbon buildup and it is recommended to clean this out as it can cause performance issues. We recommended an Induction cleaning service and performed it for you at your approval. Unfortunately, there was an unforeseen issue, and this caused your vehicle to run rough after the induction service. We apologize and in good faith, Ideal’s service manager has refunded you for not only the invoice at our service department. But, also took care of any charges at the other dealership to correct the issue. Please let us know if we can be of any assistance to you in the future.

December 11, 2018

Knowledgable Staff with a No Pressure Attitude. Had outstanding service with excellent sales staff and financial services. Rob was extremely Great to offer a No Pressure Forceful Sales approach as I More

by Billy Gregg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Can't remember the lady's name who is in the finance department. Outstanding Service. , Roberto (Rob) Ocasio
December 10, 2018

Service Steve was helpful, proactive and he followed through the time line and also kept me updated about the service status . He was honest and transparent More

by SANJAI20020
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve
December 10, 2018

Excellent followup to keep us posted on status of car. John was responsive to our questions, kept us posted as we waited for a new engine. He was prompt in getting us a Rental car. More

by MaryAnnMonroe89
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John. Service.
December 09, 2018

Couldn't Be Happier.. Thank you Leon for putting me into a safer vehicle but mostly for working non stop to get me a single digit finance rate that I never thought was poss More

by Gmosner1171
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leon Johnson
December 08, 2018

Much better than previous visits. I have never been properly greeted when coming in for service. This last time was different. My check in was friendly and I even got a hand shake wh More

by MERMIL68
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I didn't catch any names
December 06, 2018

Tire replacement Hit a nasty pothole in Virginia and had to change my tire with the little toy spare - I don't like driving on that tire for any amount of time - gave More

by mjn1955
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave in Service
...
128
...