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Ideal Hyundai Buick GMC
Frederick, MD
1,693 Reviews
Welcome to Ideal Buick GMC Hyundai in Frederick, MD. We look forward to earning your business. As your new, certified and used car dealer, excellent customer service, a friendly environment and a great selection is what you can expect. We are a Frederick auto service and parts center, staffed with certified professionals who are here to help you. Plus, our GMC dealership wants you to feel the experience of our Buick and Hyundai cars or any GMC models you love. Thank you for your interest. Whether you live in Frederick or Hagerstown, or any nearby town, we look forward to granting all your wishes for a new or used car.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,693 reviews
January 08, 2019
Professional, timely, pleasant! I had a routine oil change and tire rotation - completed sooner than I expected! People were helpful and informative, and everyone was pleasant. Gre I had a routine oil change and tire rotation - completed sooner than I expected! People were helpful and informative, and everyone was pleasant. Great! Would recommend. More
by LJK
Verified CustomerEmployees Worked With
I don't know there names
January 07, 2019
Good customer Service Everyone was very helpful and service was preformed quickly, I would certainly return for service or any other needs on my car, I was very pleased. Everyone was very helpful and service was preformed quickly, I would certainly return for service or any other needs on my car, I was very pleased. More
by debdav
Employees Worked With
Don't remember
January 07, 2019
Excellent I had to take my vehicle in for a quick fix on a Friday and Chris Diaz kept me updated every step of the way and made sure I was back on the road that I had to take my vehicle in for a quick fix on a Friday and Chris Diaz kept me updated every step of the way and made sure I was back on the road that same day .. Couldn't ask for more from him ..Excellent customer service More
by BJ4N3S
Employees Worked With
Chris Diaz
January 07, 2019
First Car buying experience This is the first car that I have bought on my own. Ken Cooper was my sales professional and I couldnt have asked for a better person to buy a car fro This is the first car that I have bought on my own. Ken Cooper was my sales professional and I couldnt have asked for a better person to buy a car from. He made the process very easy and everyone that I dealt with at the dealership was excellent. I highly recommend anyone looking for a car, to contact Ken Cooper and he will make sure you get an appropriate price and make the process very easy. More
by MARKA2
Employees Worked With
Ken Cooper
January 06, 2019
Such amazing customer service!! I highly recommend Leon. I came in the dealership by accident and was offered the most amazing customer service I’ve ever experienced and of course left with a new SUV. Leon a I came in the dealership by accident and was offered the most amazing customer service I’ve ever experienced and of course left with a new SUV. Leon and his associates were all amazing and very knowledgeable and able to answer all of my questions while offering excellent customer service. If you’re looking for a new vehicle I highly recommend you go to Ideal and ask for Leon. More
by Brwnidgrl75
Employees Worked With
Mike, Leon Johnson
January 05, 2019
Great customer service From arrival until drive away...everyone is pleasant, thoughtful, and genuinely interested in meeting your needs. 3 hrs from arrival to departure!!! From arrival until drive away...everyone is pleasant, thoughtful, and genuinely interested in meeting your needs. 3 hrs from arrival to departure!!! This is the 2nd Hyundai I have purchased here. I travel an hour to work with Dan and this dealership. More
by Terri
January 05, 2019
This is customer service should be! Hands down, the best dealership experience in both our lives! My wife and I came after we found a car we liked online and just came to look at it. The Hands down, the best dealership experience in both our lives! My wife and I came after we found a car we liked online and just came to look at it. The car was precisely what we were looking for. The staff were all friendly & very personable. Leon our salesman was answered all of our questions and left us feeling great about our purchase. We will be back! More
by HyundaiHappy
Employees Worked With
Teresa, Leon Johnson
January 05, 2019
Purchase of Dodge Durango Sales Person Mr. Leon Johnson was very professional, personable and very knowledgeable. My husband and I were very comfortable during our visit at I Sales Person Mr. Leon Johnson was very professional, personable and very knowledgeable. My husband and I were very comfortable during our visit at Ideal to purchase a vehicle. Mr. Johnson went above and beyond to accommodate us and to help us with our purchase. We would recommend our family and friends to Ideal Hyundai and to Mr. Johnson. More
by wjdricks
Employees Worked With
Ms. Teresa , Leon Johnson
January 05, 2019
Perfect Sales Team, Not So Perfect Service Team I would like to start by saying the sales team is absolutely perfect! I bought my car from them about 1 1/2 years ago and the friendliness/helpfulness I would like to start by saying the sales team is absolutely perfect! I bought my car from them about 1 1/2 years ago and the friendliness/helpfulness of the sales staff was more than excellent! Unfortunately, I could not say the same about the service staff. I recently visited for an oil change and tire rotation with a multipoint inspection. The service employee was very short and rude to me from the beginning (I even arrived a half an hour before my service appointment). When the service was done, all that was asked of me was payment. He did not explain to me how the inspection went until I asked. Apparently they had found that my rear break pads needed to be replaced, but because it was already late they couldn’t fix the issue. I had traveled 45 minutes to get my car serviced at this specific location. On top of that, they didn’t give me the free car wash I was promised (free car washes for life when you purchase a car from them) until after I asked and even at that point he seemed very annoyed. Another issue that I found was that the tire pressure light was on even though the inspection paper showed they checked it (the man told me the light would turn off after driving over 20mph). The tire pressure light is still currently on. I am very disappointed in the service department and I will not return for any more services in the future. More
by Christine
Employees Worked With
Service Department
January 03, 2019
Loyal Customer Having purchased a new and a used vehicle in the past 2 years, I have come to know that , within every department, the staff is knowledgeable, persona Having purchased a new and a used vehicle in the past 2 years, I have come to know that , within every department, the staff is knowledgeable, personable and professional. They are all willing to take time and address, even the smallest of, concerns or questions. They go out of their way to go above and beyond , as they help you. I stop by regularly for everything ( from car washes to oil changes and rotations to regular maintenance, and even detailing). Recently, I was out of the area and called from 'out of state', to get help for my daughter's car when she had a problem. They worked her in. They even reached out to a nearby Honda Team for specific help with my daughter's used car. That's what I call, 'going the extra mile ' for the customer. The entire staff , from management to service to car washes, are stellar. Across the board; I couldn't recommend a better dealership with better service. More
by Pam Ciliberti
Employees Worked With
Steve Lubel , Eric Cook, Leon Johnson, Ken Cooper
