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Ideal Hyundai Buick GMC
Frederick, MD
1,693 Reviews
Welcome to Ideal Buick GMC Hyundai in Frederick, MD. We look forward to earning your business. As your new, certified and used car dealer, excellent customer service, a friendly environment and a great selection is what you can expect. We are a Frederick auto service and parts center, staffed with certified professionals who are here to help you. Plus, our GMC dealership wants you to feel the experience of our Buick and Hyundai cars or any GMC models you love. Thank you for your interest. Whether you live in Frederick or Hagerstown, or any nearby town, we look forward to granting all your wishes for a new or used car.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,693 reviews
February 08, 2019
Disappointed...Once Again I am so glad you sent me this so that I can respond to my recent recall experience. This is probably not the email response that you are ex I am so glad you sent me this so that I can respond to my recent recall experience. This is probably not the email response that you are expecting. First of all, Once again No one that I spoke with is listening to me. I specifically asked when I made this appointment that my car get washed. I specifically asked when I responded to the appointment confirmation email that my car get washed. I specifically asked when I brought the car in for the recall work that my car get washed. MY CAR DID NOT GET WASHED. I was told by my sales person 6 years ago "Just bring your car by the dealership ANY time and we will wash it for free! LIFETIME CAR WASHES! I have had my car in you Service Department 5 or 6 times (mostly for recalls, since we purchased it from you in Sept 2012) and EVERY time I ask to have my car washed and EVERY time I was told "the car wash is broken" or told that it would be washed and it NEVER happens. Just more Car Dealer B.S. Just so you know, my wife and I just purchased a new Honda late last year from Shockley Honda and they too have Lifetime car washes and a car wash AND THEY USE IT! and they even wash my Hyundai which I purchased from YOU. I don't really care what you do with this email but I thought that you should know that if you say you have "LIFETIME CAR WASHES" you should actually DO IT and dispense with the CAR DEALER B.S... I can tell you that this is part of the reason we did not purchase another car from Ideal. Bruce D. Eakle More
by bdehotair
Verified CustomerEmployees Worked With
Chris
February 07, 2019
Great customer service Chris was very helpful and knowledgeable. He explain everything to me to the details in the way I understood. He has an excellent customer service. I Chris was very helpful and knowledgeable. He explain everything to me to the details in the way I understood. He has an excellent customer service. I was really satisfied with the service rendered. Also his boss that gave me a ride to and from home to pick up my car was very nice and friendly. Overall awesome customer service, keep it up guys. And thank you! More
by njuenang
Employees Worked With
Chris Diaz
February 07, 2019
Wonderful experience! Steve went above and beyond to make my service appointment as easy and stress free as possible! They drive you to work when you drop your vehicle off Steve went above and beyond to make my service appointment as easy and stress free as possible! They drive you to work when you drop your vehicle off which is so convenient. The car drives like brand new after the 30000 clean up and new tires! They even run the car through the car wash when you pick it up! Thank you Ideal! More
by rhyanduncan
Employees Worked With
Steven
February 06, 2019
An Ideal Experience I had a MAJOR repair job on my GMC Terrain in my future. I walked into the service dept. of Ideal, was greeted right away. Upon telling John the probl I had a MAJOR repair job on my GMC Terrain in my future. I walked into the service dept. of Ideal, was greeted right away. Upon telling John the problem with my vehicle, we agreed that the car should be towed there for full diagnostic once over. We also agreed that it may well be a covered repair under my powertrain warranty. John got everything ok not the system, and from there I had to do nothing. John confirmed the warranty would cover the extensive repair. He called and updated me on the progress of the job, he arranged for a rental car for 3 days, and I couldn't be happier with the experience! Thanks! More
by BRENCOLBERT
Employees Worked With
John
February 06, 2019
SERVICE ROCKS!!!! Had my vehicle in shop for repairs, was done in a very timely fashion and at a great price (I might add). I would never go anywhere else for service. Had my vehicle in shop for repairs, was done in a very timely fashion and at a great price (I might add). I would never go anywhere else for service. My service advisor was great. More
by john@myactv.net
Employees Worked With
john
February 05, 2019
Best Car buying experience I connected with Leon right away. My car buying experience at Ideal was the best, Leon showed me multiple models of the Kona, and we picked the righ I connected with Leon right away. My car buying experience at Ideal was the best, Leon showed me multiple models of the Kona, and we picked the right one for me . More
by JEARP0
Employees Worked With
Leon Johnson
February 03, 2019
Just bought my dream car! Very friendly crew at Ideal Hyundai Buick, GMC. They were able to point me in the right direction for a car! I had been eyeing a muscle car for a whil Very friendly crew at Ideal Hyundai Buick, GMC. They were able to point me in the right direction for a car! I had been eyeing a muscle car for a while and Leon was able to point me in the right direction. Got me a 2016 Dodge Challenger! Simple and easy process. More
by Kevinhenry13089
Employees Worked With
Leon Johnson
February 02, 2019
Awesome experience Eric was an awesome salesman . He took the time to explain things and he was very knowledgeable of the vechile . The key is he didn’t waste my time he Eric was an awesome salesman . He took the time to explain things and he was very knowledgeable of the vechile . The key is he didn’t waste my time he rolled his shelves up and help me get in the car . More
by K.HUNLEY
Employees Worked With
Eric Cook
January 31, 2019
Service Great. Some Improvements Needed. My car had a remote started installed. It works great. Would like a better greeting when arriving to pick up my finished vehicle. Takes too long for s My car had a remote started installed. It works great. Would like a better greeting when arriving to pick up my finished vehicle. Takes too long for someone to wait on me. More
by TYNEFF527
Employees Worked With
Dave
January 28, 2019
Always A Pleasure I have been taking my vehicles to Ideal Buick-Hyundai for several years because I like their Service Department and I like dealing with professionals, I have been taking my vehicles to Ideal Buick-Hyundai for several years because I like their Service Department and I like dealing with professionals, like John Michael. Considering I've also purchased two vehicles there, they must be doing something right. More
by billwv
Employees Worked With
John Michael
