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Ideal Hyundai Buick GMC
Frederick, MD
1,693 Reviews
Welcome to Ideal Buick GMC Hyundai in Frederick, MD. We look forward to earning your business. As your new, certified and used car dealer, excellent customer service, a friendly environment and a great selection is what you can expect. We are a Frederick auto service and parts center, staffed with certified professionals who are here to help you. Plus, our GMC dealership wants you to feel the experience of our Buick and Hyundai cars or any GMC models you love. Thank you for your interest. Whether you live in Frederick or Hagerstown, or any nearby town, we look forward to granting all your wishes for a new or used car.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,693 reviews
May 23, 2019
First oil change on my new Kona Everyone I came in contact with in Service was so friendly & helpful! And, it was great getting a free car wash along with my service. Everyone I came in contact with in Service was so friendly & helpful! And, it was great getting a free car wash along with my service. More
by strawder6101
Verified CustomerEmployees Worked With
Rose who was my Service check-in person was so helpful! She even helped me setup my phone contacts and how to use voice commands.
May 23, 2019
GREAT JOB! SMILE, THANKS! GREAT JOB! ALL WAY A PLEASURE TOO DEAL WITH MARTY AND HIS TEAM. THANKS! DAVE, YOU ARE ALWAY ON TOP OF YOUR GAME. HARLEY'S GREAT JOB! ALL WAY A PLEASURE TOO DEAL WITH MARTY AND HIS TEAM. THANKS! DAVE, YOU ARE ALWAY ON TOP OF YOUR GAME. HARLEY'S More
by TJJTHARLEY
Employees Worked With
MARTY, DAVE AND ROSE.
May 23, 2019
Satisfied I just had a oil change and tire rotation. I did not have alot of interaction with any particular employee. I was satisfied with what was done. I just had a oil change and tire rotation. I did not have alot of interaction with any particular employee. I was satisfied with what was done. More
by BARJO65
Employees Worked With
Do not know employee's name, she was a lady employee
May 23, 2019
Great friendly service The service professional (Dave O'Connell) was very helpful and friendly. He let me know estimated costs on everything I wanted done on my vehicle. W The service professional (Dave O'Connell) was very helpful and friendly. He let me know estimated costs on everything I wanted done on my vehicle. While doing the service, they discovered that I needed rear brakes. He promptly called me to inform of this and gave me an estimated before I gave permission for the service. I appreciated this because many service departments don't always do that. More
by mbalukoff
Employees Worked With
Dave O'Connell
May 22, 2019
Our Salesman & Finance Manager Was Alsome These Guys Work Hard To Get You In A Vehicle And Everyone Is So Nice & Polite We Highly Recommend Them Alsome People Makes Buying A Car A Great Experi These Guys Work Hard To Get You In A Vehicle And Everyone Is So Nice & Polite We Highly Recommend Them Alsome People Makes Buying A Car A Great Experience More
by Harris
May 22, 2019
Re-call service Rose, our service advisor was very professional and curious. I would not hesitate to come back for service at your facility in the future based on my Rose, our service advisor was very professional and curious. I would not hesitate to come back for service at your facility in the future based on my experience. More
by Klaus.Dief
Employees Worked With
Rose
May 21, 2019
Do not buy from this dealer I recently moved to the United States from overseas and needed something reliable to get me from A to B. I purchased a hyundai accent from Ideal Hyund I recently moved to the United States from overseas and needed something reliable to get me from A to B. I purchased a hyundai accent from Ideal Hyundai from dealer called Clyde and a manager called Mike and everything seemed to be fine. Two weeks later an engine light came on and I brought it back to the service dept and paid $126 for my service to be told I needed a new catalytic converter... I asked to speak to dealer Clyde and was told he no longer worked at Ideal?!! I asked to speak to Mike but was told he was not in yet... Before speaking to the management/ paying $1200 for a new converter I decided it was best to leave and come back. I eventually got my keys and turned the ignition and my car wouldn't start... I was told my battery was very low and that I needed to buy a new one.. After multiple phone conversations and back and forth I was offered $200 off a new catalytic converter.. I even contacted Hyundai USA who were shocked at the behaviour I experienced but unfortunately have no jurisdiction over Ideal Hyundai. I have noticed my engine warning light comes and goes every few days. When I was considering purchasing my car Mike told me that a lady and her daughter had been test driving the car before me and were pretty much coming back later that day to put down a deposit. It is my opinion that Ideal knew this car had a bad cat. converter and wanted to make a quick sale and took advantage of someone who was new to the USA and unfamiliar with the car trade here. For your own sake please do not consider buying from Ideal Hyundai and take your business elsewhere. More
by hddaly
Employees Worked With
Clyde Eggleton, Mike Engle, Mike McGoldrick, Teresa Foster
May 20, 2019
Customer Care Ideal Hyundai has always went to bat for me on any service issues that I've had with my vehicle. That is one of the reasons that I have used Ideal ONL Ideal Hyundai has always went to bat for me on any service issues that I've had with my vehicle. That is one of the reasons that I have used Ideal ONLY for service work for my vehicle. This is why I recommend Ideal to anyone that I talk to and the place that I will go to when I purchase my next vehicle. Your level of quality and customer care is commendable. More
by rjklind
Employees Worked With
Steven Lubel
May 20, 2019
Perfect day Came in with hopes of trading in my vehicle and getting a new car. Not only did dan help with the process but he made it as smooth a process as possib Came in with hopes of trading in my vehicle and getting a new car. Not only did dan help with the process but he made it as smooth a process as possible. 10/10 service and would recommend not only this dealership but dan as well to anyone in need of a car. Best car buying experience ive had so far! More
by Loulou60
Employees Worked With
May 18, 2019
Buying my car was easy Facile process, no hassle. I knew what I wanted, bought a great car, and found paperwork to be pretty straightforward and quick. Didn't have to wait a Facile process, no hassle. I knew what I wanted, bought a great car, and found paperwork to be pretty straightforward and quick. Didn't have to wait around a lot. More
by Dee
