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Ideal Hyundai Buick GMC
Frederick, MD
1,635 Reviews
Welcome to Ideal Buick GMC Hyundai in Frederick, MD. We look forward to earning your business. As your new, certified and used car dealer, excellent customer service, a friendly environment and a great selection is what you can expect. We are a Frederick auto service and parts center, staffed with certified professionals who are here to help you. Plus, our GMC dealership wants you to feel the experience of our Buick and Hyundai cars or any GMC models you love. Thank you for your interest. Whether you live in Frederick or Hagerstown, or any nearby town, we look forward to granting all your wishes for a new or used car.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,635 reviews
April 27, 2019
Excellent service Stopped in on a whim,test drove, made excellent deal and drove home in very short time, all in less than 2 hours !! Very courteous and no sales pressu Stopped in on a whim,test drove, made excellent deal and drove home in very short time, all in less than 2 hours !! Very courteous and no sales pressure. Finance lady was very nice and helpful too. More
by rvdjr
April 26, 2019
Delivered as Promised I needed to get my Hyundai purchased trailer hitch installed while I waited. My service attendant (Rose) was very friendly and helpful. Not only did I needed to get my Hyundai purchased trailer hitch installed while I waited. My service attendant (Rose) was very friendly and helpful. Not only did they get it installed perfectly, they did it in less time than they quoted. Additionally, they even washed my black 2019 Santa Fe Limited which was above and beyond my expectation. Well done Ideal Team. Signed a Multi-Hyundai owner More
by TOMSAIN
Verified CustomerEmployees Worked With
Rose (I believe that was her name)
April 26, 2019
Great Service From the time of drop off to pick up - I received excellent service. Rose was very helpful, friendly and ensure I was updated all along the way. From the time of drop off to pick up - I received excellent service. Rose was very helpful, friendly and ensure I was updated all along the way. More
by AMcTurk
Employees Worked With
Rose
April 25, 2019
Dave O'Connell is the best service manager ever As always, we received top notch and totally professional service during our time in the shop. Thanks! Dave O'Connell is the best service adviser ever As always, we received top notch and totally professional service during our time in the shop. Thanks! Dave O'Connell is the best service adviser ever! More
by MARTINCOY01
Employees Worked With
Dave O'Connell
April 25, 2019
Warranty fix Some small device in the steering system which was noticed on a previous visit was covered under 100,00 mile warranty. So, it was fixed in 2 hrs Some small device in the steering system which was noticed on a previous visit was covered under 100,00 mile warranty. So, it was fixed in 2 hrs More
by jbtarcza
Employees Worked With
Dave McConnrll
April 24, 2019
Amazingly simple and easy! Rob was great, I came in with a bad situation and he helped me make the best of it! I wasn’t even sure I would get approved to buy a car and he work h Rob was great, I came in with a bad situation and he helped me make the best of it! I wasn’t even sure I would get approved to buy a car and he work his magic! He was so nice and personable, the best car buying experience I’ve ever had! In a few years I will be going back to upgrade!! if you need to buy a car Rob is your guy!! Working with the financial aspect was nice and easy as well. More
by Eeastlake
Employees Worked With
Roberto (Rob) Ocasio
April 24, 2019
Very satisfied with my experience Dan truly is the man. He got it done when I didn’t think it was possible. Very knowledgeable and willing to work. Very happy with the whole experience Dan truly is the man. He got it done when I didn’t think it was possible. Very knowledgeable and willing to work. Very happy with the whole experience More
by Josephbechtel
Employees Worked With
April 23, 2019
Fast, personal service I felt welcome as soon as I walked in the door and felt a personal connection right away. Leon took care of me and he helped me every step of the way I felt welcome as soon as I walked in the door and felt a personal connection right away. Leon took care of me and he helped me every step of the way but didn't waste my time. He had great attention to detail and listened to all my questions and concerns. More
by MaxPower
Employees Worked With
Leon Johnson
April 22, 2019
Not willing to go the extra mile Took my Hyundai in for a recall/upgrade. My car is under warranty and has been making a strange popping noise in the rear. It makes it frequently and Took my Hyundai in for a recall/upgrade. My car is under warranty and has been making a strange popping noise in the rear. It makes it frequently and would be easy to discover what it is in the shop where one can see underneath the car easily. The service representative said I would have to pay $137.00 for an overall check to see what it is. If the noise was something to be warranty covered, then the fee would be waived. So, I am expected to take time out of my day to bring my vehicle in for a recall/ upgrade from the manufacturer, but they can't just check out a noise without charging me as long as I was there? Ideal could use a little customer service training. You lost me. More
by khollandmd
Employees Worked With
Chris Diaz
April 19, 2019
Unbelievable experience!! Spent 3 months looking at trucks in 3 states and finally located one here at Ideal! Thank goodness I did! From Rob’s first response to my email to sig Spent 3 months looking at trucks in 3 states and finally located one here at Ideal! Thank goodness I did! From Rob’s first response to my email to signing the final paperwork with Theresa, the best car (truck) shopping experience I’ve ever had. I’ve had 2 previous nightmare car buying experiences that defiantly left a sour taste that was completely the opposite working with the staff at Ideal. No hidden BS, just a sincere approach to getting me into my 2011 Chevy 2500 HD. Great price for a great, clean, rust free truck (compared to others I looked at). They and their lenders worked with me to get me into this truck even though I don’t have a perfect credit rating and didn’t blink an eye to do so. When I’m ready to upgrade or buy another vehicle they will be the first place I go! Already told my neighbor to go here to look for his wife’s next vehicle. More
by The Beast Lives on!
Employees Worked With
Mike and Theresa! , Roberto (Rob) Ocasio
