Ideal Hyundai Buick GMC

Leon and the entire team was outstanding and plan to return Excellent service, efficient great customer experience, Leon was straight to the point and we where in and out with the deal we where looking for. The Excellent service, efficient great customer experience, Leon was straight to the point and we where in and out with the deal we where looking for. The finance manager was very professional and extremely efficient to work with More

Lied to and disrespected AVOID THIS DEALERSHIP AT ALL COSTS. I purchased a $65k truck from this dealership that has a massive problem with the driver's seat; there are ext AVOID THIS DEALERSHIP AT ALL COSTS. I purchased a $65k truck from this dealership that has a massive problem with the driver's seat; there are extremely hard objects that push up through the cushion, making the truck completely awful to drive. The attitude from the start has been that it's not their problem, and that I'm essentially wasting their time. In their mind, once you drive off the lot, you are no longer their concern. Have a problem? Good luck getting anything approaching reasonable service. Their clown of a service manager, Marty Harlow, is an absolute waste of a human. This jerk will tell you he's going to do one thing, then doesn't do it, and when pressured, finally admitted that my problem "had nothing to do with him". If any future employers are googling Marty Harlow, I would strongly advise you against hiring somebody who blatantly lies and disrespects customers, and flat out tells them "this isn't his problem". The first time he lied to me, he told me he would reach out to the GM rep and I would hear from him by the end of the day. A week later, I contacted him for a followup, and he told me that he forgot to call me, but that GM said they wouldn't help. Most likely story? He never called GM in the first place and was hoping I would just go away. So, because I was so dissatisfied, I went into the dealership and spoke with the general manager. HIs attitude was more reasonable, and he scheduled an appointment with the GM rep (more indication that Marty wasn't being truthful with me). I met with the GM rep and Marty, and they ultimately decided that they would need to talk to GM's TAC (Technical Assistance Center) to see if the objects could be removed, and if so what the process was. They told me this process would take some time, so I gave them three weeks before contacting them again. Marty proceeds to tell me that he "thought he called me back" and that "GM won't help me". I asked him for the TAC ticket number so that I could independently verify that he did in fact open a case, and then suddenly the story changed again. Now, the story is that within an hour of me leaving, the GM rep told him "GM won't do anything". I'm supposed to believe that? I'm supposed to believe he just forgot to call me in the intervening three works, I'm supposed to ignore that he didn't do what he promised, TO MY FACE, by failing to call TAC to see what's possible? FInally, when I pointed out that he lied to me twice, he started getting angry with me and let slip the most telling phrase at all: "This isn't even my problem." That's Ideal in a nutshell, once you drive off the lot, you're not even their problem anymore. If you read this and still do business with them, you have nobody to blame but yourself when you find yourself in my shoes. Go anywhere else. More

Quick service very nice group of people Leon was a great salesman. He knew we were on limited time and got the job done. He is friendly, informative and a great asset to the ideal family. Leon was a great salesman. He knew we were on limited time and got the job done. He is friendly, informative and a great asset to the ideal family. More

Great buying experience Dan Painter was my salesman and made me feel welcome. I love my new car, and the free car wash perk, plus free first oil change are great incentives. Dan Painter was my salesman and made me feel welcome. I love my new car, and the free car wash perk, plus free first oil change are great incentives. The lady who did my paperwork (Michelle?) was amazing. More

My Experience I had a great experience working with Leon Johnson! He was knowledgeable, respectful and worked hard to get me the best deal possible. The rest of the I had a great experience working with Leon Johnson! He was knowledgeable, respectful and worked hard to get me the best deal possible. The rest of the staff was friendly as well. More

Ideal is a great dealer Enjoyed working with Eric Cook. He was a great salesman. Will get my next car with Ideal as well. Might try the Ion next time! Enjoyed working with Eric Cook. He was a great salesman. Will get my next car with Ideal as well. Might try the Ion next time! More

Leon Johnson is very perfenal and friendly dealer Very personal, friendly and I think I got a good deal. I would recommend them to all my family and friends, it's a good dealership Very personal, friendly and I think I got a good deal. I would recommend them to all my family and friends, it's a good dealership More

fantastic customer service. I had a very pleasant experience working with Eric Cook and the sales manager Mike. Both were knowledgeable and pleasant. I felt very attended to and I had a very pleasant experience working with Eric Cook and the sales manager Mike. Both were knowledgeable and pleasant. I felt very attended to and had personal attention! Experience with Theresa in finance was excellent. More

Best car buying experience, definitely recommend! My husband and I traded in our car and purchased a vehicle from Ken Cooper at Ideal this week. It was the best car buying experience I've ever had. K My husband and I traded in our car and purchased a vehicle from Ken Cooper at Ideal this week. It was the best car buying experience I've ever had. Ken was friendly, not pushy, and he is extremely knowledgeable about cars and the the car buying industry. The buying process was easy and all the staff we worked with were experienced and courteous. Ken and the financing staff worked to give us a great loan that made it affordable for us to purchase the vehicle we wanted. Ken was very upfront about the process and the cost, there were no last minute surprise fees or anything like that. I highly recommend working with Ken Cooper at Ideal in Frederick. I will be going back there for our future car buying needs. More

Arcadia I was lucky to walk in and out with exactly what I wanted in a few hours with Leon’s help (and a few others). Thanks! I was lucky to walk in and out with exactly what I wanted in a few hours with Leon’s help (and a few others). Thanks! More