Ide Volkswagen - Service Center

A shout out to Dick Ide Volkswagen! Great customer Service! What a difference a name has made. I got into my VW Tiguan this morning and my coolant light wash flashing and beeping. I drove to work a Service! What a difference a name has made. I got into my VW Tiguan this morning and my coolant light wash flashing and beeping. I drove to work and called Dick Ide since they a right down the street from my office. I spoke with Gary and he told me to stop in; that more than likely it was just my fluid level. I brought it over during my lunch hour and they took it right in and topped me off. When I asked what I owe; he said nothing you are a VW customer! What a difference; when it was Vincent VW I would dread anytime I had to bring my car in for service; on several occasions I had to call my dad who ended up going in with me before any work was done on my car. Thank You Gary and Thank You Dick Ide VW; for your stand up service. It is appreciated; you have restored my confidence and faith! More

I purchased my fifth VW Beetle this past June, 2013. James was the salesperson. He has moved away however took my wonderful new Beetle for 10,000 mile service this am. It was the best experience. All James was the salesperson. He has moved away however took my wonderful new Beetle for 10,000 mile service this am. It was the best experience. All staff was friendly, professional, made me very comfortable in a nice lounge area with large flatscreen tv so I could watch the morning news, plenty of reading materials available and coffee. When my car was finished being serviced I was told that everything needed, ie: oil change, etc. was completed and, on top of that, they had washed it and dried it off! She was parked out in front of the dealership not only all serviced and ready to go but nice and shiny and sparkly as well. Of course now she is the queen of the highway!! I love my Beetles, would not drive anything else and I love dealing with this dealership. It just seems they do everything right!!!! Anne Harvey Canandaigua, New York More

what can i say, what a great experience yet again. I had to get my CV Boot and joint fixed, which was, i found out at my inspection. the service department went above and beyond, in every way. i have the e to get my CV Boot and joint fixed, which was, i found out at my inspection. the service department went above and beyond, in every way. i have the extended warranty, but it was missing paper work. James got the paper worked straightened out, and got my car fixed. They even replaced my gas cap, due to a broken strap. as well as fixed the window washer hose, that sprung a leak. some times the small things make the biggest difference. it is always a pleasure coming to the new Dick Ide Volkswagen of East Rochester. Gary and James are the best, they treat everyone with respect and they do what is right. i cant wait to see the dealership grow and see what is to come. I know when i start to look for a new car it will be with Dick Ide Volkswagen of East Rochester. i wish i could rate higher then a 5. thank you again Mark More

yet another great experience with gary, got my 60k done and an alinement. im starting to love dick ide of east rochester. i got a free car wash ( which it needed, and discounts that i was eligible for. and an alinement. im starting to love dick ide of east rochester. i got a free car wash ( which it needed, and discounts that i was eligible for. More

my first time ever dealing with dick ide; and it was a true joy. i was a bit wary when i heard about the new ownership. i went in for my oil change, and got that and a car wash as well. if only every serv true joy. i was a bit wary when i heard about the new ownership. i went in for my oil change, and got that and a car wash as well. if only every service appt could end with a car wash. i will come back for every service job like i have in the past. and when its time for a new car; i will get it here as well. i love volkswagons and jettas. thank you again More