Ide Volkswagen - Service Center

Not good to say the least Bought a brand new 2015 GTI back in June from a dealership in PA. The car has a malfunctioning compass and CarNet. Brought the car in to see what the Bought a brand new 2015 GTI back in June from a dealership in PA. The car has a malfunctioning compass and CarNet. Brought the car in to see what the issue was. They ran some tests and determined a certain part was malfunctioning. This part is expensive and Volkswagen told them they wouldn't approve the part being replaced until all other options were exhausted. This made them retain the car for around a week and I got a rental which was a lesser car but no big deal. Well all else failed nothing they did worked so they needed the part but didn't have it. I let them keep the car a few more days until the part came in to save me some time and money I live 45 minutes away. The part didn't arrive when it was supposed to and they had the car for to long as it was so I went and picked the car up and starting to get impatient. Much to my surprise after picking the car up both the compass and CarNet were working! I was skeptical so I gave it a week to determine if it was indeed working and it was so I told them to forgo the part being replaced thinking that by resetting the system or by disconnecting and reconnecting the part it fixed the issue. Well big mistake on my part as 2-3 months passed both the compass and CarNet failed again which is exactly what happened after I bought the car it took a couple months to fail. After bringing the car in the first time I noticed a nice scratch on the driver side door handle and on the LCD screen plus mega scratches over the RPM cover plus a sloppy job of reinstalling the cover near the sunroof/lighting buttons. Also someone had gone in the glovebox for no reason and the car was filthy and I let them know about it this is unacceptable. I also noticed one of the vents was broken but that may have been that way when I purchased the car there was no reason for them to mess with the vents. I was praying I wouldn't have to bring the car back in but had no option. I called them back up after the compass failed again to have the part replaced but they said they didn't have it because I opted not to have it installed but would call me when it came in. A couple months pass and no call so I called them back and left a message for Chris. I didn't get a call from him for a couple days so I called back and spoke to him and set up an appointment. Had to bring the car in before 9:00am and they didn't finish the job until 3:00 so I had to drop the car off and come back again. 3 hours worth of drive time to and from and no loner this time. Picked the car up talked to Chris and could not believe the situation. NOTHING was fixed not the compass or the CarNet no joke. I was about to go postal until he explained it might take 24 hours for everything to kick in. I was very doubtful but gave him the benefit of doubt. Waited over 24 hours the next day and yet again nothing was working. Called him back up and I wasn't happy as this whole situation is ridiculous. Back to square one with no solution in sight. If this doesn't get resolved soon I'm going to review the lemon law paperwork that I got with the car this is unacceptable. I've spent a lot of time and money on gas not to mention miles on my car for several scratches inside and out on my car and messy mechanics leaving dirt all over the doors etc and a glovebox intrusion for no reason plus 11 miles put on my car at the dealer for what reason exactly??? To say I'm not happy is an understatement and now dread going back yet again to have more scratches and dirt on my once clean car for something that may or may not work. Yeah I will never buy a Volkswagen again a friend of mine has also had issues with a new Jetta a few years ago. Guess I should have known but all the Golfs were the Car of the Year so I bought the hype. Had a 2010 Mazda 3 for 6 years with not one issuse I'm sorry I traded it in. Don't get me wrong I love the car but the problems aren't worth the trouble and don't justify paying 30K either. I would go to another dealership but the VW dealers are few and far between around here and the next closest one is an hour away. Guess I should have bought a car where the dealership wasn't in another time zone haha. More

20K tune-up and inspection I lease a 2013 VW Jetta through Dick Ide Volkswagen and the staff there is always wonderful. I absolutely love the shuttle service. They are also wond I lease a 2013 VW Jetta through Dick Ide Volkswagen and the staff there is always wonderful. I absolutely love the shuttle service. They are also wonderful about calling me before they do any work, so I can give my approval. More

50 K VW tune up Dick Ide VW was a very clean and efficient place to have my car serviced. I'd recommend them to any other VW customer. Thanks. Dick Ide VW was a very clean and efficient place to have my car serviced. I'd recommend them to any other VW customer. Thanks. More

The BEST Dealership I have ever worked with! Ok, we have all bought cars and have stories to tel about that sometimes very bad experience...Well, IDE is the COMPETE OPPOSITE of that! They are ha Ok, we have all bought cars and have stories to tel about that sometimes very bad experience...Well, IDE is the COMPETE OPPOSITE of that! They are hands down the best I have ever encountered!! They ALWAYS treat me very well and have ALAWYS taken care of my ever request!! More

Helping Our Son Jim patiently explained the cars repairs to our son, reassuring him and giving quality service to the car as well. All in a timely manner. Jim patiently explained the cars repairs to our son, reassuring him and giving quality service to the car as well. All in a timely manner. More

Service! The service adviser, James, was very thorough in speaking to me about the issue in layman's terms. My leased Jetta needed a major repair due to a (ve The service adviser, James, was very thorough in speaking to me about the issue in layman's terms. My leased Jetta needed a major repair due to a (very random) faulty part, but I was loaned a beautiful Passat while repair was done. I am very pleased with Dick Ide VW Service. More

Service. Routine Great job as usual - no problems. Good explanations and carful review of the work that was done. Helpful kind considerate. Will have all of our servic Great job as usual - no problems. Good explanations and carful review of the work that was done. Helpful kind considerate. Will have all of our service here in the future. More

warranty issue Jim got me in for service to fix check engine light. Also recommended services that were recommended during visit. Felt confidence in their service Jim got me in for service to fix check engine light. Also recommended services that were recommended during visit. Felt confidence in their service And they even picked me up. More

Good, quick service! They were able to diagnose the issue in about an hour and ordered parts right away. My car went into the garage within 10 minutes of my scheduled app They were able to diagnose the issue in about an hour and ordered parts right away. My car went into the garage within 10 minutes of my scheduled appointment. More

Customer Service JIm and Gary understand customer service. They care, and it shows. They are the reason I stick with Dick Ide Vw, and why I recommend Dick Ide. Of all JIm and Gary understand customer service. They care, and it shows. They are the reason I stick with Dick Ide Vw, and why I recommend Dick Ide. Of all the dealership service centers I have dealt with in the past, they are by far the best. More