Ide Volkswagen - Service Center

I am totally impressed with my first service visit at Ide VW East Rochester!! From my initial call to set up my appointment with Ty Shelton to my reception upon arrival. They got my car right in and estima VW East Rochester!! From my initial call to set up my appointment with Ty Shelton to my reception upon arrival. They got my car right in and estimated 1 1/2 hours for repairs which only took 1 hour. The customer waiting area was top notch (TV, Snacks, Private Office if needed to work during your visit, coffee, water). It was a perfect experience!! More

Took my Passat in for an oil change and NYS inspection. Was told my car failed inspection due to worn front bushings. They wanted $1,500 to replace the bushings. I took the car to a reputable repair sho Was told my car failed inspection due to worn front bushings. They wanted $1,500 to replace the bushings. I took the car to a reputable repair shop and they told me there was nothing wrong with the bushings and the car passed inspection with no problems. Up to that point the car had only been serviced by IDE. Not only did you not earn my business, IDE will not be getting my business in the future. More

My 2015 golf failed inspection March 1 due to a emissions problem covered by warranty. It's August and no response from dick ide on when the part will come in. They don't even call me back. VW no help eit problem covered by warranty. It's August and no response from dick ide on when the part will come in. They don't even call me back. VW no help either. Pathetic customer service to a once loyal vw customer, no more after this treatment l. After placing this review I did get a call from Joe F at the dealer. I do appreciate that but I still have no resolution to the issue. More

Above and Beyond I came in the day after a huge snow storm for a service appointment on my current VW. I had planned to test drive a couple of vehicles to begin planni I came in the day after a huge snow storm for a service appointment on my current VW. I had planned to test drive a couple of vehicles to begin planning an upcoming purchase later this year. Despite the piles of snow burying the parking lot and the fact that I am not buying immediately, David got two large vehicles ready for me in no time. My little one quickly picked her favorite and by the time we returned from a test drive David had info sheets ready to go and my vehicle was ready from service. In and out in no time, gracious help from everyone involved and a new dream vehicle to plan for. A quick and painless experience all around and I am thankful to have a leg up on planning as a result. More

Customer service Great dealership, the staff is friendly, and David is a man of his word, he honored my first free oil change after I purchased the car over a year ago Great dealership, the staff is friendly, and David is a man of his word, he honored my first free oil change after I purchased the car over a year ago. Sometimes people forget but he sure didn't and that made me very happy. Wait room is comfy, welcoming and makes you feel like you're at home. More

Will go out of their way to help you! I was having trouble with my car and the tires on it and they went out of their way to make sure I was satisfied and happy with the service solution t I was having trouble with my car and the tires on it and they went out of their way to make sure I was satisfied and happy with the service solution they provided! More

Ide Not Follow Through With My Word Ide Volkswagen's management truly lacks any integrity in their word. I took my car in for an oil change 2 months ago and while servicing my car, I was Ide Volkswagen's management truly lacks any integrity in their word. I took my car in for an oil change 2 months ago and while servicing my car, I was told by Zach that I needed my rear brakes replaced. According to my last service receipt, my brakes were ""Good", yet 5,000 miles later they needed to be replaced? I was hesitant to have the work done, but I do care for my car, so I did. A couple of weeks later I received a coupon for "15% off my brakes", as according to VW records, "my car didn't have the brakes serviced." This confused me profoundly, as the receipt that Zach gave me showed that the brakes were replaced!! I went back in IDE VW to talk to Mike about the incident; showed him my service records, the "15% off brake coupon", and made my case that the discrepancies in their work was cause for great concern. Mike reassured me that they had dropped the ball and that he would refund me 15% off the total of my bill and that a check would arrive at my address in a week. Today, almost 3 weeks later, I called Mike to follow up on the check I was to be refunded. He didn't know who I was, but looked up my account. He told me that he had to talk to accounting and that he'd get back to me. He followed up with me only a few minutes ago to tell me that he would only refund me 5% and that the other 10% was applied to my bill already. The hypocrisy!! This establishment is NOT to be trusted with your vehicle. Mike and his team truly lack any sort of integrity, both in their work and their word. More

"They exceeded my expectation!" Rich Ide, the owner, and Mike, the Director of the Service Department, did everything in their power to make me a happy and loyal customer. You c Rich Ide, the owner, and Mike, the Director of the Service Department, did everything in their power to make me a happy and loyal customer. You couldn't have asked for better customer care. I left a happy customer because they continue to value each and every customer. Thank you! More

Not good to say the least Bought a brand new 2015 GTI back in June from a dealership in PA. The car has a malfunctioning compass and CarNet. Brought the car in to see what the Bought a brand new 2015 GTI back in June from a dealership in PA. The car has a malfunctioning compass and CarNet. Brought the car in to see what the issue was. They ran some tests and determined a certain part was malfunctioning. This part is expensive and Volkswagen told them they wouldn't approve the part being replaced until all other options were exhausted. This made them retain the car for around a week and I got a rental which was a lesser car but no big deal. Well all else failed nothing they did worked so they needed the part but didn't have it. I let them keep the car a few more days until the part came in to save me some time and money I live 45 minutes away. The part didn't arrive when it was supposed to and they had the car for to long as it was so I went and picked the car up and starting to get impatient. Much to my surprise after picking the car up both the compass and CarNet were working! I was skeptical so I gave it a week to determine if it was indeed working and it was so I told them to forgo the part being replaced thinking that by resetting the system or by disconnecting and reconnecting the part it fixed the issue. Well big mistake on my part as 2-3 months passed both the compass and CarNet failed again which is exactly what happened after I bought the car it took a couple months to fail. After bringing the car in the first time I noticed a nice scratch on the driver side door handle and on the LCD screen plus mega scratches over the RPM cover plus a sloppy job of reinstalling the cover near the sunroof/lighting buttons. Also someone had gone in the glovebox for no reason and the car was filthy and I let them know about it this is unacceptable. I also noticed one of the vents was broken but that may have been that way when I purchased the car there was no reason for them to mess with the vents. I was praying I wouldn't have to bring the car back in but had no option. I called them back up after the compass failed again to have the part replaced but they said they didn't have it because I opted not to have it installed but would call me when it came in. A couple months pass and no call so I called them back and left a message for Chris. I didn't get a call from him for a couple days so I called back and spoke to him and set up an appointment. Had to bring the car in before 9:00am and they didn't finish the job until 3:00 so I had to drop the car off and come back again. 3 hours worth of drive time to and from and no loner this time. Picked the car up talked to Chris and could not believe the situation. NOTHING was fixed not the compass or the CarNet no joke. I was about to go postal until he explained it might take 24 hours for everything to kick in. I was very doubtful but gave him the benefit of doubt. Waited over 24 hours the next day and yet again nothing was working. Called him back up and I wasn't happy as this whole situation is ridiculous. Back to square one with no solution in sight. If this doesn't get resolved soon I'm going to review the lemon law paperwork that I got with the car this is unacceptable. I've spent a lot of time and money on gas not to mention miles on my car for several scratches inside and out on my car and messy mechanics leaving dirt all over the doors etc and a glovebox intrusion for no reason plus 11 miles put on my car at the dealer for what reason exactly??? To say I'm not happy is an understatement and now dread going back yet again to have more scratches and dirt on my once clean car for something that may or may not work. Yeah I will never buy a Volkswagen again a friend of mine has also had issues with a new Jetta a few years ago. Guess I should have known but all the Golfs were the Car of the Year so I bought the hype. Had a 2010 Mazda 3 for 6 years with not one issuse I'm sorry I traded it in. Don't get me wrong I love the car but the problems aren't worth the trouble and don't justify paying 30K either. I would go to another dealership but the VW dealers are few and far between around here and the next closest one is an hour away. Guess I should have bought a car where the dealership wasn't in another time zone haha. More