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Ide Honda - Service Center
Rochester, NY
126 Reviews
Today:Open today 8:00 AM - 4:00 PM
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126 Reviews of Ide Honda - Service Center
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June 09, 2023
I cannot make contact with a real person, and never get a call back when I’ve left a message. This has happened on different days this week. Totally unacceptable way to react to a loyal customer who needs wo call back when I’ve left a message. This has happened on different days this week. Totally unacceptable way to react to a loyal customer who needs work done on her car. More
by Karen S.
Employees Worked With
Cannot rate - no one calls me back!
June 09, 2023
Jim is a very helpful service technician. He returned my call after I left him a VM. He returned my call after I left him a VM. More
by Karen S.
Employees Worked With
February 09, 2023
I have always had excellent service from Ide Honda, but today exceeded my expectations! I have an appointment scheduled for Monday to get my brakes done as well as a few other things. I called today simply today exceeded my expectations! I have an appointment scheduled for Monday to get my brakes done as well as a few other things. I called today simply to inquire about the length of time it would take to complete and update them that the "squealing" is now a grinding. Jim told me to bring the vehicle to them this afternoon and they will provide me with a loaner to keep me on the road and safe while my car is repaired! I will forever be an Ide customer! More
by Sullivej
Employees Worked With
September 15, 2022
Continued Great Service at Ide Honda this morning. I have been a customer for over 25 years. I am thankful for the service I continue to receive. Jim Milella is an outstanding representative of c I have been a customer for over 25 years. I am thankful for the service I continue to receive. Jim Milella is an outstanding representative of customer service, helpful, kind and always willing to listen. I am grateful to have this facility available to service my car. Thank you. More
by KV
Employees Worked With
July 27, 2022
I had an alignment check appointment. Arrived on- time, and was told it will be up to 1.5 hours of wait time. Asked Jim Millea what takes so long. He got aggressive asking which qualifica Arrived on- time, and was told it will be up to 1.5 hours of wait time. Asked Jim Millea what takes so long. He got aggressive asking which qualifications do I have to question their work. I asked Mark Frey- their service manager and was told that this is how they always operate to stay efficient. Essentially, making customers with appointments wait is their way to minimize risk of wasting their time. Sure enough, my truck was sitting outside for one 1 hour and 25 minutes. Work was completed in 15 minutes after that. So I waited for 1 hour and 40 minutes to get wheel alignment. More
by Yuri01
May 18, 2022
Checking car in was quick and easy. Picking car up was less than par. After quickly processing the $1300.00 payment I was handed my keys and waved off to go find it. Five workers sit Picking car up was less than par. After quickly processing the $1300.00 payment I was handed my keys and waved off to go find it. Five workers sitting around. No one could pull it up. I found it blocked in. I had to go back to the same five workers sitting around to ask for assistance in moving the car blocking mine in so I could leave. It seemed a lot to ask, but again they processed the payment very efficiently. Customer service is everything. Greet customer with a smile. Pull the car up after the service has been paid for. If you have five workers sitting around walk the customer to their car. Take the paper out that was protecting the floor mat……… More
by lisasshaffer1
Employees Worked With
All of them
April 27, 2022
I worked with Joe. Had an ongoing pressure light on even after I purchased a new, expensive tire through him. Light remained on. Stated he could not resolve my issue. M Had an ongoing pressure light on even after I purchased a new, expensive tire through him. Light remained on. Stated he could not resolve my issue. My brother-in-law suggested I rotate my two back tires to the front, reset my pressure light and the problem was resolved. Felt not cared about. More
by sandyduell
November 22, 2021
Had a appointment for an oil change at 10:00am got there at 9:45 was told it would be about one hour, I watched my car go up on the lift at 11:15 come down oil change complete at 11:30 what’s the point in m at 9:45 was told it would be about one hour, I watched my car go up on the lift at 11:15 come down oil change complete at 11:30 what’s the point in making an appointment!!!when I said that was a long hour I was told (yes I guess it was!!)nice response More
by bud.marygail
Employees Worked With
Joe Fantauzzo
November 09, 2021
Super experience every time!Sales and service are exceptional! I only go to Ide fory cars. exceptional! I only go to Ide fory cars. More
by pritchfamily6
