Ide Honda - Service Center

Checking car in was quick and easy. Picking car up was less than par. After quickly processing the $1300.00 payment I was handed my keys and waved off to go find it. Five workers sit Picking car up was less than par. After quickly processing the $1300.00 payment I was handed my keys and waved off to go find it. Five workers sitting around. No one could pull it up. I found it blocked in. I had to go back to the same five workers sitting around to ask for assistance in moving the car blocking mine in so I could leave. It seemed a lot to ask, but again they processed the payment very efficiently. Customer service is everything. Greet customer with a smile. Pull the car up after the service has been paid for. If you have five workers sitting around walk the customer to their car. Take the paper out that was protecting the floor mat……… More

I worked with Joe. Had an ongoing pressure light on even after I purchased a new, expensive tire through him. Light remained on. Stated he could not resolve my issue. M Had an ongoing pressure light on even after I purchased a new, expensive tire through him. Light remained on. Stated he could not resolve my issue. My brother-in-law suggested I rotate my two back tires to the front, reset my pressure light and the problem was resolved. Felt not cared about. More

Had a appointment for an oil change at 10:00am got there at 9:45 was told it would be about one hour, I watched my car go up on the lift at 11:15 come down oil change complete at 11:30 what’s the point in m at 9:45 was told it would be about one hour, I watched my car go up on the lift at 11:15 come down oil change complete at 11:30 what’s the point in making an appointment!!!when I said that was a long hour I was told (yes I guess it was!!)nice response More

Super experience every time!Sales and service are exceptional! I only go to Ide fory cars. exceptional! I only go to Ide fory cars. More

I had a misunderstanding on parts pricing for the service work done on my car Mark Frey went out of his way to make sure I was satisfied. work done on my car Mark Frey went out of his way to make sure I was satisfied. More

WORST Customer Service EVER. I had a simple part issue then I had to go to service to book an appointment, had to leave a message at 4 p.m. no one called me back till 10:10 the next day. I asked the woman then I had to go to service to book an appointment, had to leave a message at 4 p.m. no one called me back till 10:10 the next day. I asked the woman Penny, I just talked to you, and you transferred me to parts then parts said yes have the part they transferred me to service so I can book an appointment to get it done and I had to leave a message and no one called back till the next day. I asked Penny why did it take so long, she said she had 80 phone calls to get back to and her bosses let her go home early so no one can return the phone calls. REALLY at a dealership people calling into for service they have no one calling customers back. Then when I asked for the next appointment, it was 12 days from when I called. This is just to get a key reprogramed for my car which they have in stock. I called Garber and I have an appointment today in stock and friendly service. I am amazed at there Customer service and Service department. Parts department guy was so nice too, I would never go back and buy a car if that is the way there SERVICE area is. BEWARE.. 12 DAYS to service your car just to program a key. no mechanical heavy duty work. AMAZING you should be ashamed. and PENNY should not be in service More

The service team at Honda is the best I’ve encountered with great people and awesome response time I would definitely recommend them!! 5 stars ⭐️ is well earned in that department ✅ with great people and awesome response time I would definitely recommend them!! 5 stars ⭐️ is well earned in that department ✅ More

From performing maintenance on my eleven year old Honda to selling me a new Honda, Ide made it effortless for me. The result is satisfying. to selling me a new Honda, Ide made it effortless for me. The result is satisfying. More

I have had my winter and summer tires stored at Ide since they also had Mazdas . My tires are mounted on wheels and the switch over in the spring and fall consequently , should only take a few minutes . On e they also had Mazdas . My tires are mounted on wheels and the switch over in the spring and fall consequently , should only take a few minutes . On each instance I have made appointments first thing in the morning , and have arrived on time , 7:30 AM . Each time there has been some sort of problem and I have had to wait more than two hours for a job that should have taken a few minutes . This is ridiculous ! Service advisor Jim Milella has been very , very apologetic and done his best to help me . I do not believe it is his fault , he has been very sincere and tried his best to be helpful . Something is very wrong with this system and terribly frustrating , I would not recommend to anyone that they use this service . More