Ide Honda - Service Center

First let me begin by saying that the Service Technicians at Ide whether Jim Milella or most recently Amelia Horsford, are outstanding always helpful and pleasant.. They have nothing to do with pricing for at Ide whether Jim Milella or most recently Amelia Horsford, are outstanding always helpful and pleasant.. They have nothing to do with pricing for services and with that I have an issue. I needed to have new shark fin antenna installed. I was quoted in excess of $1100.00 which included 6 hour of labor.. I said no way. When I responded to a survey with frown face I received a call saying they were just following Honda's "book" prices and said they would do it for half the labor. Still excess of $600. I told them I would get back to them I bought a genuine Honda part with shipping for $47 online.. A very automotive savvy friend installed it for me in less than an hour and commented that it was a very easy straight forward installation. Rich Ide, you smile and say you want to earn my business, explain that one to me. Not that way.....oh and I have purchased 4 cars from you in the past. More

WARNING! !! 2 times I was duped. Jobs were performed without my consent on 2 occasions. I look at the bill and was charged for things I did not approve. !! 2 times I was duped. Jobs were performed without my consent on 2 occasions. I look at the bill and was charged for things I did not approve. Also, we were treated and spoken to very poorly by Jim Milella. you repeatedly rolled your eyes at me as you answer my questions as if you don't want to be bothered. This is not good customer service practice. I am very disappointment and I feel insulted on how you treated me. In fact, my son (who later said to me) "why did that man talk to you that way?" You rolled your eyes at me because I asked you questions about something I know very little about. Your ignorance towards me was hurtful. The latest job done to my car was started without my consent. I would have waited until spring but you said it was too late and the job was almost done. You made me feel that if I don't pay, I can't get my car back. That's not fair and you are playing dirty. Plenty of times to redeem yourself were given to make things right and better, but I don't see you even trying to put an effort into making a pleasant experience for me. If I could give 0 stars, I would... Please make this right. Please make this better... I feel like I am being forced to find a different mechanic that I can trust and not perform jobs on my car without my approval or if I don't really need them. I wonder if you get a commission for every dollar you bring in? I understand you are told to be as efficient as possible ...at the expense of being kind is wrong. I am very disappointed... More

Jim treats you not only as a customer but as a friend even if he only sees you a few times a year. Always professional and very helpful. even if he only sees you a few times a year. Always professional and very helpful. More

I would highly recommend going elsewhere if you would like quality work performed on your vehicle. Ide Collision Center was a great place to go to that you could depend on for quality work when Tom Fogg like quality work performed on your vehicle. Ide Collision Center was a great place to go to that you could depend on for quality work when Tom Fogg was the manager. Now that Chris Bishop is the manager the place has gone down hill very fast. The work is sloppy and not checked prior to calling a customer to pick up their vehicle. Chris had no issue letting us know that he would really like it if we could come pay prior to 4 pm even though they don’t close until 5 pm. He could care less about the customer, the work that was done and the time he wasted of myself, my husband and even my father that had to come down because of the sloppy work that was done was ridiculous. All Chris cared about was hurrying up and receiving payment. He didn’t even let us look at the vehicle prior to paying. When Tom was manager he took pride in the work that was done. Chris not so much. I don’t think it’s unreasonable to expect Chris since he is the manager or someone working there to actually take a look at the car prior to wanting customers to leave their jobs to hurry over to the shop to pick up and pay by the 4pm time he prefers payments by. When trying to express that and point out the different issues to Chris I was cut off constantly and had to actually ask him to stop interrupting me. Instead of owning the fact that the car was obviously not looked at since there was what he called over spray all over the hood of my sons vehicle but also approximately 8 spots sticking out in the paint job that was done. If that wasn’t enough the fender was not lined up properly and Chris tried to insist that it appeared that way due to the sun hitting it the way I was looking at it. Chris was rude and extremely disrespectful to me because I wasn’t just accepting all of his excuses that he came up with. Chris was busy playing the company guy and trying to cover for whoever did the sloppy work and gave excuse after excuse. I wasted close to four hours there today away from my responsibilities going back and forth with Chris. My husband took two hours away from his job before having to leave for a meeting. It truly saddens me as a customer of Ide in general. We have been purchasing and leasing vehicles from them for close to 20 years and always recommend Ide to all of our family and friends. Prior to today we had great experiences and fond memories of the staff. We still talk about Alex and how great he was and looked forward to seeing him each time we wanted a new car. We were actually sad when he retired. We also can’t say enough great things about Jim Milella the service advisor at the Ide dealership. He goes above and beyond and is always kind and has never ever treated myself, my husband or my kids that have gone in for service with anything but respect and honesty. We have had our vehicles taken care of at Ide Collision many times. It’s a shame that Tom is gone and that the quality of work done at the shop left with him. I should have listened to my gut feeling when Ide collision couldn’t even provide us with an estimate with the correct paint color on it even after being asked to correct it for our records and went elsewhere but when we are used to dealing with amazing employees like Jim Milella always providing exemplary customer service and Alex Peterman, Rick Damico and Tom Storm before they left we decided to give Ide Collision the benefit of the doubt. Boy was that a terrible idea. We were just getting ready to upgrade our 2020 pilot next month but I will not be returning to Ide for anything if employees like Chris Bishop work there. More

I cannot make contact with a real person, and never get a call back when I’ve left a message. This has happened on different days this week. Totally unacceptable way to react to a loyal customer who needs wo call back when I’ve left a message. This has happened on different days this week. Totally unacceptable way to react to a loyal customer who needs work done on her car. More