Ide Honda - Service Center

Where to begin.... When I purchased my 2006 Honda Civic, my salesmen was Adam. He was very nice, not at all pushy and actually gave me a reasonable deal on my car. Dick Ide didn't have the actual car I was my salesmen was Adam. He was very nice, not at all pushy and actually gave me a reasonable deal on my car. Dick Ide didn't have the actual car I was looking for. Adam offered us the only remaining Civic they had. It had navigation that we didn't want but he took it off the price so we bought it. Since that time, I have had a number of horrid encounters with Linda in the service department. She is very rude and unprofessional as soon as you say you don't want the work done that she recommends. She is clearly a sales person at heart and seems that she would be happier on the sales floor then in the service department. Clearly she has no understanding of what Customer Service is. My husband and I are again looking at a new car. My mother-in-law recently purchased a CRV at another dealership so we thought we would look at it. The salesman we encountered was James Brodsky, he was not trained in the same sales school as Adam. My husband & I were very upfront and said we were just looking to get information and possibly test drive the car, but we were not looking to buy for at least a few months. He gave us a brochure and let us take a CVR for a drive. The car it self was nice, but not exactly a front runner. Perhaps my opinion was tainted by the terrible experiences I have had with the service department. When we returned from our test drive, James asked us to sit at his desk to get us a brochure and business card and we were appalled when he came back with his sales manager in tow. We were given the typical dealer sales pitch to get us to buy today. They pushed all the great things about Dick Ide and their great referral program. My response, funny my mother and father just bought a Civic a few months ago from Dick Ide, I never saw my referral bonus for that. He proceeded to assure me that if we bought our new car from Dick Ide, we would receive credit for their patronage. After that I vowed to never again buy a Honda at Dick Ide. Today we brought our car in for service. I sent an email about the dissatisfaction with the service department a few months back and was assured by the service manager that my poor experience was addressed with the staff and they would do what they could to make me a happier customer in the future. This was clearly never done. I again had Linda as my service advisor. She contacted us once the car was looked at giving me a laundry list of things that needed to be replaced/repaired. I listened to her and discussed that list with my husband along with the almost $1000.00 quote she gave me. When i told her we would have only 1 item fixed and get the others addressed elsewhere for a much more reasonable price, she began her sales pitch about the importance of getting the repairs done there with quality Honda parts. My response, if the parts are of such high quality, I would not have to replace my whole exhaust system on a car that was barely 6 years old. In conclusion, I would highly recommend looking elsewhere to purchase or service your vehicle. Clearly Dick Ide does not care about earning your business as they claim in their ads. I apologize for my very long winded statement, but you requested I give as much detail as possible. More

I found all of Dick Ide's personell to be courteous, and understanding of my service problems, which consisted of the battery losing it's charge. Mark the Service Manage explained that I was not driving my understanding of my service problems, which consisted of the battery losing it's charge. Mark the Service Manage explained that I was not driving my 2009 Honda Civic LX enough in Rochesters server winter weather that has been experienced this winter. The repair service was completed in a reasonable amount of time. The waiting,of this dealership, is pleasant and comfortable with convient use of a beaverage and snack. More

every time I go to Dick Ide Honda for maintenance on my Honda Civic, everyone is extremely friendly. It seems as though everyone goes out of their way to make sure you get what you need and in a timely man Honda Civic, everyone is extremely friendly. It seems as though everyone goes out of their way to make sure you get what you need and in a timely manner. I have come to expect the best in customer service from the Dick Ide Service Dept and I have yet to be dissapointed! More

I have been bringing my Hondas to Dick Ide for over 15 years because I like their Service Department. I started with Mark Frey as a Service Rep and moved to Jim Milella when Mark became Manager. I am ve years because I like their Service Department. I started with Mark Frey as a Service Rep and moved to Jim Milella when Mark became Manager. I am very pleased with the way this Service Department is run and with the way Jim Milella handles my account. I trust him to give me good advice on my cars and to help me keep them in good condition so they last well. My 98 Accord has 150,000 miles and my daughter's 03 Civic has about 70,000 miles. We love both cars, and my next car purchase will be another Accord from Dick Ide especially because I want to stay with this Service Department. I especially like that Jim takes the time to explain my car's repairs to me and gives me the information I need to make any decisions about service. I never feel like I am being over-serviced or patronized, common complaints I hear from other women about their car experiences (not at Dick Ide!). Jim is so friendly and knowledgable and patient, and he always makes sure I have the advantage of my coupons or discounts. If there is a rating you have for Service Providers Jim Milella should have the highest rating! One other thing I love about this Service Department is that I can arrange to get a free loaner car when I book my service in advance. This is a great service! Thank you. More

I have worked with Jim Millela for over 10 years. I find him to be honest, trustworthy and very knowledgeable. He provides great service advice every time I bring my car in. I have recommended Jim to othe him to be honest, trustworthy and very knowledgeable. He provides great service advice every time I bring my car in. I have recommended Jim to other family memebers and they too have been equally impressed with him as I am. More

I have been a Dick Ide Honda customer for 20 years, owning (still) a 1991 Civic Hatchback (now a restored showpiece) and a 2002 Civic Coupe. I now also bring my wife's 2000 Voyager (even though it's n owning (still) a 1991 Civic Hatchback (now a restored showpiece) and a 2002 Civic Coupe. I now also bring my wife's 2000 Voyager (even though it's not a Honda)to Dick Ide for routine maintenance. Over the course of these 20 years, I have predominately dealt with Mark Frey (back when he was a young Service Advisor) and now Jim Milella. Both Mark and Jim have always been honest and straight-forward in discussing any maintenance item on all three vehicles, whether preventative or corrective maintenance. Each has been fair in pricing any service or repair. Mark and Jim have always ensured that a 'loaner' was available and each has diligently kept me informed, by phone, on any maintenance progress. In my youth, I did much of my own car maintenance. Though I may not do that any longer, I still check all work that has been done to be sure it was done to my satisfaction. Don Stigler has performed all preventative and corrective maintenance on all three cars. I have never found a maintenance item incorrectly performed or incomplete. Don does an excellent job. Lastly... My wife was reluctant to bring her Voyager to a Honda dealer. The Voyager is 10 years old and it is starting to act like it's 10 years old. After a few visits to Dick Ide, I think there may be a Dick Ide Odyssey in her future... Many thanks to a great Service Department under the leadership of a great Service Manager, Mark Frey. And... Many thanks to Jim Milella and Don Stigler for always doing a great job. More