Ide Honda - Service Center

I bought my 2007 Honda accord I thought from a reputable I bought my 2007 Honda accord I thought from a reputable place, I did not. I specifically asked about the brakes before buying the car. I was I bought my 2007 Honda accord I thought from a reputable place, I did not. I specifically asked about the brakes before buying the car. I was told it was certified and although I thought the price was too high I wanted a dependable car. Well I have had nothing but problems with my brakes. After having the car six months having issues with my brakes after I "serviced" them a month before. I brought my car in and received a phone call that I needed rotors and pads and it was going to cost me close to $500. I was shocked that they would charge me and had an argument with Linda. I ended up getting a one-time courtesy after she spoke with the manager. She accused me of aggressive driving and that's why my brakes were wearing out so fast. Well it turns out that the master brake cylinder was bad and I had been driving the car Dangerously after going there 3 times. Well now I have more problems with the brakes and I go in and of course I get Linda again and she starts off with how much its going to cost to have them even look at it, mind you I have the service rewards program. Well leaving close to hundred dollars later, they "unfroze my brakes", rotated my tires and replaced a vanity light. I still have problems with my brakes!! I am sick of hearing "get a real car" or "your brakes again!” I also had Linda waving a booklet in front of my face saying I’m not serving my brakes regularly and oh yeah you bought this car USED from us, and mind you I could of gotten a new Chevy Cobalt cheaper than this car. I still have to go back because they sold me the car with a heated seat problem and it was "fixed" already once. I spend too much of my time having to keep going back out to Penfield. And Linda let me know they were charging my Honda care $115.00 to even look at the seat! And they tired to make me feel like I got a deal leaving with bad brakes yet again...I am so over this car and hopefully I can trade it in when I go to a DIFFERENT Honda dealer! More

Where to begin.... When I purchased my 2006 Honda Civic, my salesmen was Adam. He was very nice, not at all pushy and actually gave me a reasonable deal on my car. Dick Ide didn't have the actual car I was my salesmen was Adam. He was very nice, not at all pushy and actually gave me a reasonable deal on my car. Dick Ide didn't have the actual car I was looking for. Adam offered us the only remaining Civic they had. It had navigation that we didn't want but he took it off the price so we bought it. Since that time, I have had a number of horrid encounters with Linda in the service department. She is very rude and unprofessional as soon as you say you don't want the work done that she recommends. She is clearly a sales person at heart and seems that she would be happier on the sales floor then in the service department. Clearly she has no understanding of what Customer Service is. My husband and I are again looking at a new car. My mother-in-law recently purchased a CRV at another dealership so we thought we would look at it. The salesman we encountered was James Brodsky, he was not trained in the same sales school as Adam. My husband & I were very upfront and said we were just looking to get information and possibly test drive the car, but we were not looking to buy for at least a few months. He gave us a brochure and let us take a CVR for a drive. The car it self was nice, but not exactly a front runner. Perhaps my opinion was tainted by the terrible experiences I have had with the service department. When we returned from our test drive, James asked us to sit at his desk to get us a brochure and business card and we were appalled when he came back with his sales manager in tow. We were given the typical dealer sales pitch to get us to buy today. They pushed all the great things about Dick Ide and their great referral program. My response, funny my mother and father just bought a Civic a few months ago from Dick Ide, I never saw my referral bonus for that. He proceeded to assure me that if we bought our new car from Dick Ide, we would receive credit for their patronage. After that I vowed to never again buy a Honda at Dick Ide. Today we brought our car in for service. I sent an email about the dissatisfaction with the service department a few months back and was assured by the service manager that my poor experience was addressed with the staff and they would do what they could to make me a happier customer in the future. This was clearly never done. I again had Linda as my service advisor. She contacted us once the car was looked at giving me a laundry list of things that needed to be replaced/repaired. I listened to her and discussed that list with my husband along with the almost $1000.00 quote she gave me. When i told her we would have only 1 item fixed and get the others addressed elsewhere for a much more reasonable price, she began her sales pitch about the importance of getting the repairs done there with quality Honda parts. My response, if the parts are of such high quality, I would not have to replace my whole exhaust system on a car that was barely 6 years old. In conclusion, I would highly recommend looking elsewhere to purchase or service your vehicle. Clearly Dick Ide does not care about earning your business as they claim in their ads. I apologize for my very long winded statement, but you requested I give as much detail as possible. More