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122 Reviews of Ide Honda - Service Center
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March 13, 2013
Jim Milella is the best service rep ever. Kind, courteous, knowledgeable, friendly, outgoing, helpful... I can't say enough good things! Promote him! Give him a raise! He's why I come in the door! courteous, knowledgeable, friendly, outgoing, helpful... I can't say enough good things! Promote him! Give him a raise! He's why I come in the door! More
by iDGS
Employees Worked With
February 18, 2013
When I walked into Dick Ide Honda, Giovanni was there to welcome my daughter and I with a smile. He was very patient with me while I took care of my daughter and was able to take care of the issues that my welcome my daughter and I with a smile. He was very patient with me while I took care of my daughter and was able to take care of the issues that my wife and I were having with our 2011 Honda Pilot. Giovanni worked with the Service Manager to take care of my vehicle and went above and beyond to make sure that I was satisfied with the results. My wife and I are completely satisfied with our recent purchase and with the friendliness and professionalism of the Dick Ide staff. Thanks to Giovanni for your help and making my daughter and I feel welcomed at the dealership. More
by astorey15
February 02, 2013
last minute decision on an oil change. walked in with my twin 3 1/2 year old girls. russ got us in and out in less than an hour. he was extremely friendly and answered all of my questions. he spoke to me in twin 3 1/2 year old girls. russ got us in and out in less than an hour. he was extremely friendly and answered all of my questions. he spoke to me in a very professional manner and didn't make me feel like a "stupid woman" which at past auto places i have felt like that. we will definitely refer to our friends and have a very high respect for dick ide auto center. excellent job! More
by jsvieira
Employees Worked With
russ vandewall, Russ Vandewall
November 30, 2012
I have an '04 Odyssey and a '99 Subaru Outback, neither bought from Dick Ide. I have been coming to them for 6 years and have only had excellent service every time for both cars. They change my oil for f bought from Dick Ide. I have been coming to them for 6 years and have only had excellent service every time for both cars. They change my oil for free on the Honda, and always check the fluids, pressures and consumable parts for wear, and give me a full report when they're done. They are fast and on time, and always polite and friendly. I've had inspections done there and they've never "nickle & dimed" me to pass. Their prices are reasonable, and they look to find warranty coverage for any service first. I would definitely recommend them! More
by robertfranki
Employees Worked With
Linda Freeman
November 29, 2012
I bought my 2007 Honda accord I thought from a reputable I bought my 2007 Honda accord I thought from a reputable place, I did not. I specifically asked about the brakes before buying the car. I was I bought my 2007 Honda accord I thought from a reputable place, I did not. I specifically asked about the brakes before buying the car. I was told it was certified and although I thought the price was too high I wanted a dependable car. Well I have had nothing but problems with my brakes. After having the car six months having issues with my brakes after I "serviced" them a month before. I brought my car in and received a phone call that I needed rotors and pads and it was going to cost me close to $500. I was shocked that they would charge me and had an argument with Linda. I ended up getting a one-time courtesy after she spoke with the manager. She accused me of aggressive driving and that's why my brakes were wearing out so fast. Well it turns out that the master brake cylinder was bad and I had been driving the car Dangerously after going there 3 times. Well now I have more problems with the brakes and I go in and of course I get Linda again and she starts off with how much its going to cost to have them even look at it, mind you I have the service rewards program. Well leaving close to hundred dollars later, they "unfroze my brakes", rotated my tires and replaced a vanity light. I still have problems with my brakes!! I am sick of hearing "get a real car" or "your brakes again!” I also had Linda waving a booklet in front of my face saying I’m not serving my brakes regularly and oh yeah you bought this car USED from us, and mind you I could of gotten a new Chevy Cobalt cheaper than this car. I still have to go back because they sold me the car with a heated seat problem and it was "fixed" already once. I spend too much of my time having to keep going back out to Penfield. And Linda let me know they were charging my Honda care $115.00 to even look at the seat! And they tired to make me feel like I got a deal leaving with bad brakes yet again...I am so over this car and hopefully I can trade it in when I go to a DIFFERENT Honda dealer! More
by stacey3
Employees Worked With
Linda Freeman
November 29, 2012
Once again, Linda helped me out. The inside passenger door on my 2005 Accord just recently would not open from the inside. The service dept. determined that it was because of the cable being cut by an a door on my 2005 Accord just recently would not open from the inside. The service dept. determined that it was because of the cable being cut by an after-market speaker installation done by a well-known tech store. Linda wrote up the repair being very descriptive about the damage and the dates and providing me with the cut cable as proof. She spoke with the tech store manager on my phone and she gave me extra copies of the repair order and previous service bills for my proof. Thank you for going the extra mile! More
by Geralyn F.
Employees Worked With
Linda Freeman, Linda Freeman
July 15, 2012
My 18-year-old daughter damaged her tire and had to bring the car in. She was treated with respect (and warmth), we were given a series of well-described options for replacement, and we had the car fixed du the car in. She was treated with respect (and warmth), we were given a series of well-described options for replacement, and we had the car fixed during our first visit. Linda was a pleasure to work with. Nice job! More
by C Alexander
Employees Worked With
Linda Freeman
July 07, 2012
Where to begin.... When I purchased my 2006 Honda Civic, my salesmen was Adam. He was very nice, not at all pushy and actually gave me a reasonable deal on my car. Dick Ide didn't have the actual car I was my salesmen was Adam. He was very nice, not at all pushy and actually gave me a reasonable deal on my car. Dick Ide didn't have the actual car I was looking for. Adam offered us the only remaining Civic they had. It had navigation that we didn't want but he took it off the price so we bought it. Since that time, I have had a number of horrid encounters with Linda in the service department. She is very rude and unprofessional as soon as you say you don't want the work done that she recommends. She is clearly a sales person at heart and seems that she would be happier on the sales floor then in the service department. Clearly she has no understanding of what Customer Service is. My husband and I are again looking at a new car. My mother-in-law recently purchased a CRV at another dealership so we thought we would look at it. The salesman we encountered was James Brodsky, he was not trained in the same sales school as Adam. My husband & I were very upfront and said we were just looking to get information and possibly test drive the car, but we were not looking to buy for at least a few months. He gave us a brochure and let us take a CVR for a drive. The car it self was nice, but not exactly a front runner. Perhaps my opinion was tainted by the terrible experiences I have had with the service department. When we returned from our test drive, James asked us to sit at his desk to get us a brochure and business card and we were appalled when he came back with his sales manager in tow. We were given the typical dealer sales pitch to get us to buy today. They pushed all the great things about Dick Ide and their great referral program. My response, funny my mother and father just bought a Civic a few months ago from Dick Ide, I never saw my referral bonus for that. He proceeded to assure me that if we bought our new car from Dick Ide, we would receive credit for their patronage. After that I vowed to never again buy a Honda at Dick Ide. Today we brought our car in for service. I sent an email about the dissatisfaction with the service department a few months back and was assured by the service manager that my poor experience was addressed with the staff and they would do what they could to make me a happier customer in the future. This was clearly never done. I again had Linda as my service advisor. She contacted us once the car was looked at giving me a laundry list of things that needed to be replaced/repaired. I listened to her and discussed that list with my husband along with the almost $1000.00 quote she gave me. When i told her we would have only 1 item fixed and get the others addressed elsewhere for a much more reasonable price, she began her sales pitch about the importance of getting the repairs done there with quality Honda parts. My response, if the parts are of such high quality, I would not have to replace my whole exhaust system on a car that was barely 6 years old. In conclusion, I would highly recommend looking elsewhere to purchase or service your vehicle. Clearly Dick Ide does not care about earning your business as they claim in their ads. I apologize for my very long winded statement, but you requested I give as much detail as possible. More
by mlschroeder80
Employees Worked With
Linda Freeman
May 04, 2012
I had my oil changed and tires rotated at another dealer. They commented on how poorly the tires had worn. My Pilot is only 6 months old and has 15k miles. They suggested taking it back to the dealer wher They commented on how poorly the tires had worn. My Pilot is only 6 months old and has 15k miles. They suggested taking it back to the dealer where I bought it - Dick Ide. I've purchased both of my current vehicles from Dick Ide. One Accord and one Pilot. I got a run-around from the service department. First, they suggested that they couldn't help me because I had my vehicle serviced away from their dealership. Then, I got the "it looks fine to us" story - It's just normal wear and tear. It is only 6 months old. So, I called the manufatcturer. They believe it is an issue. They said they would call Dick Ide for me and set up another appointment - probably within 24 to 48 hrs. After one week, still waiting for a call back from Dick Ide. After purchasing two new vehicles there. Thanks a lot. More
by sdeverell
Employees Worked With
Don't remember
March 23, 2012
I just had my first experience with the service department and all I can say is WOW! Jim was friendly, knowledgeable, prompt, accurate,and above all, HONEST WITH ME! I came in with a possible br department and all I can say is WOW! Jim was friendly, knowledgeable, prompt, accurate,and above all, HONEST WITH ME! I came in with a possible brake issue and not only did Jim tell me what was wrong, he did it in such a way that I didn't feel like I was being talked down to. (Being a woman, I have come across more than a few condescending mechanics in my days.) My brakes were fixed and the clunking noise I had was taken care of in a matter of 2 hours. I am MORE than satisfied with the service and the work that was done today and I have no qualms about bringing my car back in the future. More
by MoonshadowMW
