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Ide Honda

Rochester, NY

4.8
1,564 Reviews
Ide Honda is a family owned and operated Honda Dealership in Penfield, NY. It all started in 1970, when Dick Ide opened his first dealership in Fairport, NY. In 1973 he added the Honda franchise. A few years later, in 1977, he moved both dealerships to Panorama Trail. In 1984, Dick's oldest son, Mitch Ide, opened Mitch Ide's Ideal Chevy-Olds-Geo in Geneseo, NY. Along with his wife, Anne, they ran the dealership until selling it in 2000. In 2007 Mitch took on responsibility for the Honda dealership from his father and has been involved in daily operations. When we say family owned and operated, we mean it. Mitch is the owner, Anne is the CFO, their son, Rich is the VP. We know that buying a car is a big decision. And we want to make it as easy as possible for you. The Ide Family has a simple business philosophy, "Be Fair, And Be Honest." So come visit us in Penfield, you're going to get a great deal and have a great experience. We'd love to earn your business!
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875 Panorama Trail S.

Rochester, NY

14625

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Showing 1,564 reviews

September 17, 2021

Have been an Ide customer for seven years and am still happy with all aspect of the dealership. My current sales person was very personable and knowledgeable. Highly recommend . More

by Amiraglia
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Milella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Flammia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 22, 2021 -

Ide Honda responded

Thank you so much for your positive comments about Ide Honda! We are always more than happy to assist you if anything else comes up. Take care!

September 16, 2021

We worked with Jennifer Flammia for our Honda purchase. She was great to work with. She was very knowledgeable, patient, experienced and helpful. When we picked up the car, she came out with us and expl More

by lmagliocco
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Flammia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 22, 2021 -

Ide Honda responded

We are so happy to read such a great review about Ide Honda! Thank you for your kind words and this wonderful review! We will forward along the positive vibes to Jennifer! Thanks again! Have a great day!

September 15, 2021

WORST Customer Service EVER. I had a simple part issue then I had to go to service to book an appointment, had to leave a message at 4 p.m. no one called me back till 10:10 the next day. I asked the woman More

by ALISA.FANARA
Recommend Dealer
No
Employees Worked With
PENNY
Nov 19, 2021 -

Ide Honda responded

Hi Alisa.fanara, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described.so if you are willing, please reach out to our Ide Honda Sales Manager (Mark) at (585) 504- 0182 to discuss this further.

September 04, 2021

The service team at Honda is the best I’ve encountered with great people and awesome response time I would definitely recommend them!! 5 stars ⭐️ is well earned in that department ✅ More

by JSantos
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Milella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melody Gould
Sep 22, 2021 -

Ide Honda responded

J Santos, we are so happy to read such a great review about Ide Honda Service. We strive for 100% satisfaction, and it is great to see you had such a positive experience at Ide Honda. We will certainly pass along your comments. Thank you so much again for your feedback! We hope you have a great day!

August 11, 2021

This was my first purchase of a brand new car and I was, of course, a little nervous about it. TJ Graham was and continues to be an incredible help! He definitely went above and beyond to make this venture More

by Lani H.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gerry Lamb
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Graham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 25, 2021 -

Ide Honda responded

Hi Lani H., WOW! We are very happy to have provided you with such a positive experience! Thank you for taking the time and leaving such a great review for us. We will certainly pass along your comments to the management crew here at Ide. Gerry and TJ are great co-workers too!! Thanks again. Have a great rest of the week!

August 01, 2021

I have always had a great experience at IDE Honda so we went back to trade in my Honda for a used GMC and had a great experience as usual. More

by Carri01
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Durgo, Preston Cone
Sep 22, 2021 -

Ide Honda responded

We are so happy to read such a great review about Ide Honda! Carri01, it's experiences like yours that really keep us motivated! We can't wait to see you again, have a great day.

July 20, 2021

From performing maintenance on my eleven year old Honda to selling me a new Honda, Ide made it effortless for me. The result is satisfying. More

by CG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Milella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Leigh Quackenbush
Nov 19, 2021 -

Ide Honda responded

Cg, we are glad we could help!

July 15, 2021

Recently leased a 2021 CRV through Brad and he got us a great deal!!! This is the second Honda that we have leased with Brad's assistance. Brad makes the leasing process understandable and easy to complet More

by holcroft79
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Constantino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Durgo
July 06, 2021

I have purchased 4 Honda’s from the Dick Ide dealership, the last two from Brad Constantino. It is because of the knowledge and experience of Brad, in Sales, and Jim Millela, in Service, that I return to D More

by Eddaly935
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Constantino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 19, 2021 -

Ide Honda responded

Hi Eddaly935, we are very happy to have provided you with such a positive experience! Thank you so much for letting us knowing that Brad and Jim have made your experience with buying from Ide Honda a good one! Have a great day

July 03, 2021

Brad was an incredible resource as I purchased my first vehicle, and I am very happy with the results. Very friendly as well - I would certainly recommend anyone to work with him! More

by Brittney
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Constantino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 19, 2021 -

Ide Honda responded

We appreciate your positive review about your recent experience with us! We are happy to hear that Brad showed you what buying with Ide Honda is all about! Thank you again for your review!

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