
Ide Honda
Rochester, NY
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Have been an Ide customer for seven years and am still happy with all aspect of the dealership. My current sales person was very personable and knowledgeable. Highly recommend . happy with all aspect of the dealership. My current sales person was very personable and knowledgeable. Highly recommend . More
We worked with Jennifer Flammia for our Honda purchase. She was great to work with. She was very knowledgeable, patient, experienced and helpful. When we picked up the car, she came out with us and expl She was great to work with. She was very knowledgeable, patient, experienced and helpful. When we picked up the car, she came out with us and explained all the options and how they worked. It was a pleasure to work with her and she always had a friendly smile. She gave us a great deal not only with the new car but with our trade-in. We would highly recommend her to anyone of our friends or family. More
WORST Customer Service EVER. I had a simple part issue then I had to go to service to book an appointment, had to leave a message at 4 p.m. no one called me back till 10:10 the next day. I asked the woman then I had to go to service to book an appointment, had to leave a message at 4 p.m. no one called me back till 10:10 the next day. I asked the woman Penny, I just talked to you, and you transferred me to parts then parts said yes have the part they transferred me to service so I can book an appointment to get it done and I had to leave a message and no one called back till the next day. I asked Penny why did it take so long, she said she had 80 phone calls to get back to and her bosses let her go home early so no one can return the phone calls. REALLY at a dealership people calling into for service they have no one calling customers back. Then when I asked for the next appointment, it was 12 days from when I called. This is just to get a key reprogramed for my car which they have in stock. I called Garber and I have an appointment today in stock and friendly service. I am amazed at there Customer service and Service department. Parts department guy was so nice too, I would never go back and buy a car if that is the way there SERVICE area is. BEWARE.. 12 DAYS to service your car just to program a key. no mechanical heavy duty work. AMAZING you should be ashamed. and PENNY should not be in service More
The service team at Honda is the best I’ve encountered with great people and awesome response time I would definitely recommend them!! 5 stars ⭐️ is well earned in that department ✅ with great people and awesome response time I would definitely recommend them!! 5 stars ⭐️ is well earned in that department ✅ More
This was my first purchase of a brand new car and I was, of course, a little nervous about it. TJ Graham was and continues to be an incredible help! He definitely went above and beyond to make this venture of course, a little nervous about it. TJ Graham was and continues to be an incredible help! He definitely went above and beyond to make this venture not stressful! He made everything effortless and enjoyable - which is often difficult to find when looking at new cars. Everyone was very friendly and ready to lend a hand if needed. I would strongly recommend Ide Honda to anyone purchasing a car! More
I have always had a great experience at IDE Honda so we went back to trade in my Honda for a used GMC and had a great experience as usual. went back to trade in my Honda for a used GMC and had a great experience as usual. More
From performing maintenance on my eleven year old Honda to selling me a new Honda, Ide made it effortless for me. The result is satisfying. to selling me a new Honda, Ide made it effortless for me. The result is satisfying. More
Recently leased a 2021 CRV through Brad and he got us a great deal!!! This is the second Honda that we have leased with Brad's assistance. Brad makes the leasing process understandable and easy to complet great deal!!! This is the second Honda that we have leased with Brad's assistance. Brad makes the leasing process understandable and easy to complete. He clearly explains all the features of the car and is readily available to answer any questions we may have at a later date. We really appreciate his patience and pleasant demeanor. Brad is an outstanding representative for Ide Honda and we look forward to working with him again in the future. Kent and Marilyn More
I have purchased 4 Honda’s from the Dick Ide dealership, the last two from Brad Constantino. It is because of the knowledge and experience of Brad, in Sales, and Jim Millela, in Service, that I return to D the last two from Brad Constantino. It is because of the knowledge and experience of Brad, in Sales, and Jim Millela, in Service, that I return to Dick Ide. Brad makes the transaction seamless. His explanation of new technology is easy to understand, even for those of us who are technologically challenged. Ed Daly. Penfield More
Brad was an incredible resource as I purchased my first vehicle, and I am very happy with the results. Very friendly as well - I would certainly recommend anyone to work with him! vehicle, and I am very happy with the results. Very friendly as well - I would certainly recommend anyone to work with him! More