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Ide Honda

Rochester, NY

4.8
1,541 Reviews
Ide Honda is a family owned and operated Honda Dealership in Penfield, NY. It all started in 1970, when Dick Ide opened his first dealership in Fairport, NY. In 1973 he added the Honda franchise. A few years later, in 1977, he moved both dealerships to Panorama Trail. In 1984, Dick's oldest son, Mitch Ide, opened Mitch Ide's Ideal Chevy-Olds-Geo in Geneseo, NY. Along with his wife, Anne, they ran the dealership until selling it in 2000. In 2007 Mitch took on responsibility for the Honda dealership from his father and has been involved in daily operations. When we say family owned and operated, we mean it. Mitch is the owner, Anne is the CFO, their son, Rich is the VP. We know that buying a car is a big decision. And we want to make it as easy as possible for you. The Ide Family has a simple business philosophy, "Be Fair, And Be Honest." So come visit us in Penfield, you're going to get a great deal and have a great experience. We'd love to earn your business!
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875 Panorama Trail S.

Rochester, NY

14625

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Showing 1,541 reviews

November 08, 2021

I had to buy a car after my accident and I needed another one quickly for my job. Brad did an excellent job and was very informative and helpful. Highly recommend working with him if you need to buy a new/us More

by Tyler Mitchell
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Constantino
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 18, 2021

Following an act of vandalism on my previous vehicle, I found myself in need of a new ride. Instead of the stressful and unpleasant situation I anticipated it to be, the entirety of my experience with Ide More

by Sean McGinnis
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Milella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Weil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Flammia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 19, 2021 -

Ide Honda responded

Hi Sean Mcginnis, we are very happy to have provided you with such a positive experience! We think Jenn is amazing too! Sean Mcginnis, we are glad we could help!

October 11, 2021

The dealership and our consultant both value integrity, which is rare in this area. In a world where used car salespeople are a punchline, Ide Honda and Jennifer Flammia are the exception. More

by MossMan369
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Flammia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 19, 2021 -

Ide Honda responded

Hi Mossman369, thank you so much for your positive comments about Ide Honda! We are glad Jenn gave you such a great experience at Ide! We strive for excellence here! Thank you again and have a great day !

September 24, 2021

Jennifer was great! Appreciate all of her help!We Jennifer was great! Appreciate all of her help! We purchased two cars and are loyal Honda customers for over 45 years! More

by DebPS
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Flammia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 28, 2021 -

Ide Honda responded

Hello! We appreciate you taking the time to leave us this feedback. We will certainly pass along the review to Jennifer and her co-workers. Thank you so much for being a loyal Ide Honda customer. Take Care!

September 23, 2021

Great people to work with . Jennifer Flammia was very informative and knowledgeable i would highly recommend this dealer. More

by jamesdhartman60
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gerry Lamb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Flammia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 24, 2021 -

Ide Honda responded

Thank you for taking the time to let us know how we did. Also a big thank you for the recommendation. We hope you have a great day!

September 20, 2021

I had a misunderstanding on parts pricing for the service work done on my car Mark Frey went out of his way to make sure I was satisfied. More

by Thomas M
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Frey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 22, 2021 -

Ide Honda responded

Thanks for the feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 17, 2021

Jennifer was an excellent Sales agent and a real pleasure to deal with, will definately contact her in future More

by jreynard53
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Flammia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 22, 2021 -

Ide Honda responded

Thank you for your kind review; we are happy to pass along your comments abut Jennifer to the team here at Ide Honda! Thanks again!

September 17, 2021

Have been an Ide customer for seven years and am still happy with all aspect of the dealership. My current sales person was very personable and knowledgeable. Highly recommend . More

by Amiraglia
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Milella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Flammia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 22, 2021 -

Ide Honda responded

Thank you so much for your positive comments about Ide Honda! We are always more than happy to assist you if anything else comes up. Take care!

September 16, 2021

We worked with Jennifer Flammia for our Honda purchase. She was great to work with. She was very knowledgeable, patient, experienced and helpful. When we picked up the car, she came out with us and expl More

by lmagliocco
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Flammia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 22, 2021 -

Ide Honda responded

We are so happy to read such a great review about Ide Honda! Thank you for your kind words and this wonderful review! We will forward along the positive vibes to Jennifer! Thanks again! Have a great day!

September 15, 2021

WORST Customer Service EVER. I had a simple part issue then I had to go to service to book an appointment, had to leave a message at 4 p.m. no one called me back till 10:10 the next day. I asked the woman More

by ALISA.FANARA
Recommend Dealer
No
Employees Worked With
PENNY
Nov 19, 2021 -

Ide Honda responded

Hi Alisa.fanara, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described.so if you are willing, please reach out to our Ide Honda Sales Manager (Mark) at (585) 504- 0182 to discuss this further.

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