Ide Honda
Rochester, NY
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,541 reviews
I had to buy a car after my accident and I needed another one quickly for my job. Brad did an excellent job and was very informative and helpful. Highly recommend working with him if you need to buy a new/us one quickly for my job. Brad did an excellent job and was very informative and helpful. Highly recommend working with him if you need to buy a new/used car!! More
Following an act of vandalism on my previous vehicle, I found myself in need of a new ride. Instead of the stressful and unpleasant situation I anticipated it to be, the entirety of my experience with Ide found myself in need of a new ride. Instead of the stressful and unpleasant situation I anticipated it to be, the entirety of my experience with Ide Honda was extremely professional, helpful, and personable. Jennifer Flammia is amazing, and everyone involved have helped earn our loyalty. Cheers! More
The dealership and our consultant both value integrity, which is rare in this area. In a world where used car salespeople are a punchline, Ide Honda and Jennifer Flammia are the exception. which is rare in this area. In a world where used car salespeople are a punchline, Ide Honda and Jennifer Flammia are the exception. More
Jennifer was great! Appreciate all of her help!We Jennifer was great! Appreciate all of her help! We purchased two cars and are loyal Honda customers for over 45 years! Jennifer was great! Appreciate all of her help! We purchased two cars and are loyal Honda customers for over 45 years! More
Great people to work with . Jennifer Flammia was very informative and knowledgeable i would highly recommend this dealer. informative and knowledgeable i would highly recommend this dealer. More
Jennifer was an excellent Sales agent and a real pleasure to deal with, will definately contact her in future to deal with, will definately contact her in future More
Have been an Ide customer for seven years and am still happy with all aspect of the dealership. My current sales person was very personable and knowledgeable. Highly recommend . happy with all aspect of the dealership. My current sales person was very personable and knowledgeable. Highly recommend . More
We worked with Jennifer Flammia for our Honda purchase. She was great to work with. She was very knowledgeable, patient, experienced and helpful. When we picked up the car, she came out with us and expl She was great to work with. She was very knowledgeable, patient, experienced and helpful. When we picked up the car, she came out with us and explained all the options and how they worked. It was a pleasure to work with her and she always had a friendly smile. She gave us a great deal not only with the new car but with our trade-in. We would highly recommend her to anyone of our friends or family. More
WORST Customer Service EVER. I had a simple part issue then I had to go to service to book an appointment, had to leave a message at 4 p.m. no one called me back till 10:10 the next day. I asked the woman then I had to go to service to book an appointment, had to leave a message at 4 p.m. no one called me back till 10:10 the next day. I asked the woman Penny, I just talked to you, and you transferred me to parts then parts said yes have the part they transferred me to service so I can book an appointment to get it done and I had to leave a message and no one called back till the next day. I asked Penny why did it take so long, she said she had 80 phone calls to get back to and her bosses let her go home early so no one can return the phone calls. REALLY at a dealership people calling into for service they have no one calling customers back. Then when I asked for the next appointment, it was 12 days from when I called. This is just to get a key reprogramed for my car which they have in stock. I called Garber and I have an appointment today in stock and friendly service. I am amazed at there Customer service and Service department. Parts department guy was so nice too, I would never go back and buy a car if that is the way there SERVICE area is. BEWARE.. 12 DAYS to service your car just to program a key. no mechanical heavy duty work. AMAZING you should be ashamed. and PENNY should not be in service More