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Ide Honda

Rochester, NY

4.8
1,564 Reviews
Ide Honda is a family owned and operated Honda Dealership in Penfield, NY. It all started in 1970, when Dick Ide opened his first dealership in Fairport, NY. In 1973 he added the Honda franchise. A few years later, in 1977, he moved both dealerships to Panorama Trail. In 1984, Dick's oldest son, Mitch Ide, opened Mitch Ide's Ideal Chevy-Olds-Geo in Geneseo, NY. Along with his wife, Anne, they ran the dealership until selling it in 2000. In 2007 Mitch took on responsibility for the Honda dealership from his father and has been involved in daily operations. When we say family owned and operated, we mean it. Mitch is the owner, Anne is the CFO, their son, Rich is the VP. We know that buying a car is a big decision. And we want to make it as easy as possible for you. The Ide Family has a simple business philosophy, "Be Fair, And Be Honest." So come visit us in Penfield, you're going to get a great deal and have a great experience. We'd love to earn your business!
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875 Panorama Trail S.

Rochester, NY

14625

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Showing 1,564 reviews

November 27, 2021

Repeat customer here because the service at Ide is always great. Leigh Q. made getting a new Ridgeline easy and fun - and he was very helpful getting all of the accessories I wanted. Thanks Leigh! More

by Ben
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leigh Quackenbush
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2021 -

Ide Honda responded

Hi Ben, thank you for taking the time to leave a review for us at Ide Honda. We're happy we could meet your expectations! We are also happy to hear that Leigh made it easy for you to get into your new Ridgeline! We hope you are enjoying it! Thank you again!

November 27, 2021

By far the best car dealership around. Brad made the car buying experience so enjoyable and fast. All the horror stories you hear about going to dealerships don't happen at Ide. Being a first time buyer I w More

by redmotorwings
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Constantino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2021 -

Ide Honda responded

Redmotorwings, thank you for your kind review; we are happy to pass along your comments to Brad here at Ide Honda! We are pleased to hear that Brad was so helpful with your car buying experience! Thank you again for taking the time to let us know how we did. We hope you have a great day!

November 26, 2021

Kevin was excellent to work with. Initial contact to driving off the lot with our new crv exl. Especially when we changed our decision on configuration so many times. Thank you Kevin and Ide Honda. More

by Buyer
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Renna
Dec 01, 2021 -

Ide Honda responded

Buyer, thank you for your kind review; we are happy to pass along your comments to the team here at Ide Honda! We are glad to hear that Kevin was able to help you get into your new CR-V! Thank you again and we hope you are enjoying your new CR-V!

Dec 01, 2021 -

Buyer responded

Still trying to figure out all the creature features in this car. Love it

November 24, 2021

Ty was wonderful to work with when both my husband and I got new vehicles! I was dead set against a new car but at the same time have not had good luck with used cars. He sat down with me and reviewed cost More

by Caitlynm15
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ty Shelton
Dec 02, 2021 -

Ide Honda responded

Hi Caitlyn Slocume, thank you so much for your positive comments about Ide Honda! We think Ty is pretty wonderful too! We hope you are enjoying your new ride ! Thank you again and have a great day! We are very happy to have provided you with such a positive experience!

November 24, 2021

I believe this is the third Honda I've leased with Brad's assistance, and it was the quickest, smoothest, best experience yet! The lease on my 2019 CR-V was up in March 2022, but with the limited vehicle sto More

by Sandi K.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Constantino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2021 -

Ide Honda responded

Thank you again for taking the time to let us know how we did. We hope you have a great day! Sandi K., we are so happy to read such a great review about Ide Honda! We are glad Brad was able to help you get into your new 2021 CR-V, we hope you are enjoying your new vehicle! Have a great day!

November 24, 2021

Seamless, easy experience to purchase a new vehicle for my growing family. Would definitely recommend seeing Jenn if you want a stress-free buy! More

by AdrianneDiamond
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Flammia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2021 -

Ide Honda responded

Hi Adriannediamond, we are very happy to have provided you with such a positive experience!

November 23, 2021

I was referred to Brad by a trusted friend for the purchase of my 2022 Honda Ridgeline. My friend was right for referring me to Brad and he did not disappoint. Originally, I had contacted another deal More

by Ray
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Constantino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 28, 2021 -

Ide Honda responded

Ray, we're happy you found our staff to be so supportive during your experience here at Ide Honda. We are pleased to hear that Brad was able to help you into your new Honda Ridgeline! Thank you for the kind words about the staff here at Ide Honda! Ray, thank you for your kind words and this wonderful review!

November 23, 2021

I bought a 2020 Accord Sport in March for myself and a 2021 Pilot EX for my wife In July. Both times I worked with Brad Constantino, who I have worked with for several vehicles and sent many people his wa More

by Adam
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Constantino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 28, 2021 -

Ide Honda responded

Adam Liesegang, thank you for your kind words and this wonderful review! We are pleased to hear that Brad here at Ide Honda was so helpful to you and your family! We hope you both are enjoying your new vehicles!

November 22, 2021

Had a appointment for an oil change at 10:00am got there at 9:45 was told it would be about one hour, I watched my car go up on the lift at 11:15 come down oil change complete at 11:30 what’s the point in m More

by bud.marygail
Customer Service
Recommend Dealer
No
Employees Worked With
Joe Fantauzzo
Jan 06, 2022 -

Ide Honda responded

Hi Bud.marygail, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. We regret your most recent visit with us was not up to the standards we strive for. If you would like to call our service manager (Mark Frey, 585-733-2427) for more details; we would be happy to assist you!

November 22, 2021

Jenn made the whole process easy. She help me get exactly what I wanted. And made the entire process enjoyable. Jenn was great to work with from start to finish. More

by debb s
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Flammia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Durgo
Nov 24, 2021 -

Ide Honda responded

Thank you again for taking the time to let us know how we did. We think Jenn is great too! We hope you have a great day!

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