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Ide Honda
Rochester, NY
1,538 Reviews
Ide Honda is a family owned and operated Honda Dealership in Penfield, NY. It all started in 1970, when Dick Ide opened his first dealership in Fairport, NY. In 1973 he added the Honda franchise. A few years later, in 1977, he moved both dealerships to Panorama Trail.
In 1984, Dick's oldest son, Mitch Ide, opened Mitch Ide's Ideal Chevy-Olds-Geo in Geneseo, NY. Along with his wife, Anne, they ran the dealership until selling it in 2000.
In 2007 Mitch took on responsibility for the Honda dealership from his father and has been involved in daily operations. When we say family owned and operated, we mean it. Mitch is the owner, Anne is the CFO, their son, Rich is the VP.
We know that buying a car is a big decision. And we want to make it as easy as possible for you. The Ide Family has a simple business philosophy, "Be Fair, And Be Honest." So come visit us in Penfield, you're going to get a great deal and have a great experience. We'd love to earn your business!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,538 reviews
July 07, 2012
Where to begin.... When I purchased my 2006 Honda Civic, my salesmen was Adam. He was very nice, not at all pushy and actually gave me a reasonable deal on my car. Dick Ide didn't have the actual car I was my salesmen was Adam. He was very nice, not at all pushy and actually gave me a reasonable deal on my car. Dick Ide didn't have the actual car I was looking for. Adam offered us the only remaining Civic they had. It had navigation that we didn't want but he took it off the price so we bought it. Since that time, I have had a number of horrid encounters with Linda in the service department. She is very rude and unprofessional as soon as you say you don't want the work done that she recommends. She is clearly a sales person at heart and seems that she would be happier on the sales floor then in the service department. Clearly she has no understanding of what Customer Service is. My husband and I are again looking at a new car. My mother-in-law recently purchased a CRV at another dealership so we thought we would look at it. The salesman we encountered was James Brodsky, he was not trained in the same sales school as Adam. My husband & I were very upfront and said we were just looking to get information and possibly test drive the car, but we were not looking to buy for at least a few months. He gave us a brochure and let us take a CVR for a drive. The car it self was nice, but not exactly a front runner. Perhaps my opinion was tainted by the terrible experiences I have had with the service department. When we returned from our test drive, James asked us to sit at his desk to get us a brochure and business card and we were appalled when he came back with his sales manager in tow. We were given the typical dealer sales pitch to get us to buy today. They pushed all the great things about Dick Ide and their great referral program. My response, funny my mother and father just bought a Civic a few months ago from Dick Ide, I never saw my referral bonus for that. He proceeded to assure me that if we bought our new car from Dick Ide, we would receive credit for their patronage. After that I vowed to never again buy a Honda at Dick Ide. Today we brought our car in for service. I sent an email about the dissatisfaction with the service department a few months back and was assured by the service manager that my poor experience was addressed with the staff and they would do what they could to make me a happier customer in the future. This was clearly never done. I again had Linda as my service advisor. She contacted us once the car was looked at giving me a laundry list of things that needed to be replaced/repaired. I listened to her and discussed that list with my husband along with the almost $1000.00 quote she gave me. When i told her we would have only 1 item fixed and get the others addressed elsewhere for a much more reasonable price, she began her sales pitch about the importance of getting the repairs done there with quality Honda parts. My response, if the parts are of such high quality, I would not have to replace my whole exhaust system on a car that was barely 6 years old. In conclusion, I would highly recommend looking elsewhere to purchase or service your vehicle. Clearly Dick Ide does not care about earning your business as they claim in their ads. I apologize for my very long winded statement, but you requested I give as much detail as possible. More
by mlschroeder80
Employees Worked With
Linda Freeman
June 09, 2012
This was my third car purchased in fours years form Dick Ide we were always treated with respect. It has a family feel when you are there.I have never been rushed into making a judgement or felt like I was Ide we were always treated with respect. It has a family feel when you are there.I have never been rushed into making a judgement or felt like I was waisting there time. If you are thinking of buying or leasing a car do your self and favor and check out Dick Ide. My salesman was Paul Infantino he was great to work with. This dealer does make buying a car or in my case a Ridgeline easy.Service department is great they always keep coming out to let you know what is going on with your car so you are not left hanging until your service is done.Dick Ide has made me a customer for life. Thanks for a great experience in buying my Ridgeline Alice DiMarco More
by Alice DiMarco
Employees Worked With
Paul Infantino
May 29, 2012
From the moment Carol and I met Rick Damico at Dick Ide Honda we were convinced that we were getting a salesman who would do whatever it was possible to give us a fair deal on a new Honda Civic. There was Honda we were convinced that we were getting a salesman who would do whatever it was possible to give us a fair deal on a new Honda Civic. There was never a moment when we didn't trust him to do that. We had done our homework and were pretty sure we knew what a fair negotiation window would be and were quite happy when we arrived at a deal that was not only fair but also allowed us to save a few hundred dollars. Ken was equally easy to work with. Both men went about the business in a friendly and even humorous way. We have bought quite a few Civics from Dick Ide and this was as much fun as it gets. Thanks guys! Tom Tuzzeo More
by tomtuzzeo
Employees Worked With
Ken Neufeglise
May 04, 2012
I had my oil changed and tires rotated at another dealer. They commented on how poorly the tires had worn. My Pilot is only 6 months old and has 15k miles. They suggested taking it back to the dealer wher They commented on how poorly the tires had worn. My Pilot is only 6 months old and has 15k miles. They suggested taking it back to the dealer where I bought it - Dick Ide. I've purchased both of my current vehicles from Dick Ide. One Accord and one Pilot. I got a run-around from the service department. First, they suggested that they couldn't help me because I had my vehicle serviced away from their dealership. Then, I got the "it looks fine to us" story - It's just normal wear and tear. It is only 6 months old. So, I called the manufatcturer. They believe it is an issue. They said they would call Dick Ide for me and set up another appointment - probably within 24 to 48 hrs. After one week, still waiting for a call back from Dick Ide. After purchasing two new vehicles there. Thanks a lot. More
by sdeverell
Employees Worked With
Don't remember
April 20, 2012
From the time I walked in and was greeted by Brad,I was From the time I walked in and was greeted by Brad,I was impressed by the friendliness and professionalism of the staff at Dick Ide. The whole From the time I walked in and was greeted by Brad,I was impressed by the friendliness and professionalism of the staff at Dick Ide. The whole process of purchasing my new Honda CRV went smooth and without any pressure.I picked up the vehicle in two days and Brad explained to me how everything worked before I left. He even set up the bluetooth for me. It's been many years since I purchased a new car and I would highly recommend this dealer to all my friends. More
by Haggs27
Employees Worked With
April 18, 2012
Brad was excellent to work with. He responded quickly when I requestsed various pricing options and was consistently professional. This is the second vehilce that our company has purchased at Ide. Ide of when I requestsed various pricing options and was consistently professional. This is the second vehilce that our company has purchased at Ide. Ide offers an excellent product and smooth transaction. More
by kbh59
Employees Worked With
April 06, 2012
Trading in my Jeep Wrangler and buying a new Honda CRV at Dick Ide Honda was stress-free and easy! Ken was a fantastic salesperson, and Adam in F&I made me feel comfortable while taking my through my option Dick Ide Honda was stress-free and easy! Ken was a fantastic salesperson, and Adam in F&I made me feel comfortable while taking my through my options. I'm very happy, and would most definately recommend Dick Ide Honda and the Dick Ide Used Car Center to my family and friends. More
by tfrank
Employees Worked With
Ken Neufeglise
March 23, 2012
I just had my first experience with the service department and all I can say is WOW! Jim was friendly, knowledgeable, prompt, accurate,and above all, HONEST WITH ME! I came in with a possible br department and all I can say is WOW! Jim was friendly, knowledgeable, prompt, accurate,and above all, HONEST WITH ME! I came in with a possible brake issue and not only did Jim tell me what was wrong, he did it in such a way that I didn't feel like I was being talked down to. (Being a woman, I have come across more than a few condescending mechanics in my days.) My brakes were fixed and the clunking noise I had was taken care of in a matter of 2 hours. I am MORE than satisfied with the service and the work that was done today and I have no qualms about bringing my car back in the future. More
by MoonshadowMW
March 15, 2012
Wonderful experience with the sales team. I leased a new Accord from Brad and the entire process was easy and they gave me exactly what I wanted. Adam in the finance department was fantastic and efficient. Accord from Brad and the entire process was easy and they gave me exactly what I wanted. Adam in the finance department was fantastic and efficient. I called Dick Ide to ask about the pricing I found on their website. The price Brad gave me was the same as published on the website. Other dealers around town publish a great price but when you call the price is HIGHER, how frustrating!!! Not here I walked out with my new car for the exact price that was published. Thanks everyone at Dick Ide and see you next time I need a new vehicle. More
by aharris2010
February 09, 2012
Our lease for our 4th CRV was due to expire 23 April 2012. My wife and I had a bad experience with Dick Ide when we were looking for our first CRV in the early 2000's. The dealer never ordered our car 2012. My wife and I had a bad experience with Dick Ide when we were looking for our first CRV in the early 2000's. The dealer never ordered our car and he was very difficult to work with. We swore we would never buy a Honda from Dick Ide. We stopped at Dick Ide just to look at the 2012 CRV. Rick Damico approached us in a very lowkey, friendly manner and asked if he could help us. To make a long story short, 4 hours later we were driving out in our new 2012 CRV, all due to Rick. He is one of the best car salespersons we have ever worked with. No pressure, very knowledgeable about the product and extremely customer oriented. There was no back and forth games to negotiate the final price. I am not sure if anyone enjoys buying a new car. Rick made it most pleasant. More
by brice98
Employees Worked With
Rick Damico
