Ide Honda
Rochester, NY
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Brad was my sales rep. I felt very comfortable working with him while leasing my new Honda civic. He was very knowledgable and helped me thru the whole process. The price was good and I was very pleased a with him while leasing my new Honda civic. He was very knowledgable and helped me thru the whole process. The price was good and I was very pleased after the deal was made. I will definitely recommend Brad to all my friends and family. I love my new car and couldn't be happier. Thank you Brad so much for helping me make this big decision and feeling good about it . More
I was very pleased with my Dick Ide experience,my salesman Brad Constantino was very helpful and made the process very easy.I would recommend Dick Ide to my family and friends. salesman Brad Constantino was very helpful and made the process very easy.I would recommend Dick Ide to my family and friends. More
I am just blown away by the great customer service I received from Linda Freeman at Dick Honda. I locked myself out of my car (ugh), so the first thing I did is call Dick Ide to see if I had a lock out received from Linda Freeman at Dick Honda. I locked myself out of my car (ugh), so the first thing I did is call Dick Ide to see if I had a lock out service with my extended warrenty. I talked to Linda in the service department and I was told I did not have that type of service on my warrenty. I was told that I could get a key replacement from the service department, but I would need to get a ride out to Dick Ide. I had no way of getting out to the dealership at that time. Linda offered to get the key cut and she met me at my car. That is over and above service. I can't thank her enough! Cindy Latiuk More
I have an '04 Odyssey and a '99 Subaru Outback, neither bought from Dick Ide. I have been coming to them for 6 years and have only had excellent service every time for both cars. They change my oil for f bought from Dick Ide. I have been coming to them for 6 years and have only had excellent service every time for both cars. They change my oil for free on the Honda, and always check the fluids, pressures and consumable parts for wear, and give me a full report when they're done. They are fast and on time, and always polite and friendly. I've had inspections done there and they've never "nickle & dimed" me to pass. Their prices are reasonable, and they look to find warranty coverage for any service first. I would definitely recommend them! More
I bought my 2007 Honda accord I thought from a reputable I bought my 2007 Honda accord I thought from a reputable place, I did not. I specifically asked about the brakes before buying the car. I was I bought my 2007 Honda accord I thought from a reputable place, I did not. I specifically asked about the brakes before buying the car. I was told it was certified and although I thought the price was too high I wanted a dependable car. Well I have had nothing but problems with my brakes. After having the car six months having issues with my brakes after I "serviced" them a month before. I brought my car in and received a phone call that I needed rotors and pads and it was going to cost me close to $500. I was shocked that they would charge me and had an argument with Linda. I ended up getting a one-time courtesy after she spoke with the manager. She accused me of aggressive driving and that's why my brakes were wearing out so fast. Well it turns out that the master brake cylinder was bad and I had been driving the car Dangerously after going there 3 times. Well now I have more problems with the brakes and I go in and of course I get Linda again and she starts off with how much its going to cost to have them even look at it, mind you I have the service rewards program. Well leaving close to hundred dollars later, they "unfroze my brakes", rotated my tires and replaced a vanity light. I still have problems with my brakes!! I am sick of hearing "get a real car" or "your brakes again!” I also had Linda waving a booklet in front of my face saying I’m not serving my brakes regularly and oh yeah you bought this car USED from us, and mind you I could of gotten a new Chevy Cobalt cheaper than this car. I still have to go back because they sold me the car with a heated seat problem and it was "fixed" already once. I spend too much of my time having to keep going back out to Penfield. And Linda let me know they were charging my Honda care $115.00 to even look at the seat! And they tired to make me feel like I got a deal leaving with bad brakes yet again...I am so over this car and hopefully I can trade it in when I go to a DIFFERENT Honda dealer! More
Once again, Linda helped me out. The inside passenger door on my 2005 Accord just recently would not open from the inside. The service dept. determined that it was because of the cable being cut by an a door on my 2005 Accord just recently would not open from the inside. The service dept. determined that it was because of the cable being cut by an after-market speaker installation done by a well-known tech store. Linda wrote up the repair being very descriptive about the damage and the dates and providing me with the cut cable as proof. She spoke with the tech store manager on my phone and she gave me extra copies of the repair order and previous service bills for my proof. Thank you for going the extra mile! More
My first visit was just exploratory because my lease was up. I got the information that I needed and came back the next day to drive the car and review of all the information about the car and the lease. I up. I got the information that I needed and came back the next day to drive the car and review of all the information about the car and the lease. I decided to go for it. I worked with Doug McCarthy and he was great. He answered all of my questions, sometimes two or three times, and I appreciated that he was very patient. I purchased a Honda Civic. One of the things I like is that it fits in my garage and it fits me -- I have a small one-car garage and I'm short, and this car works. I’m also impressed with the fuel efficiency. I live in the area and drive past Dick Ide all the time, and it is a familiar name in the community. A trusted friend who had been in the car business told me that I would be fine at Dick Ide and they would take good care of me, so that was a good endorsement. I appreciate that everything at Dick Ide was very straightforward and very efficient. More
Melinda was extremely helpful and knowledgeable. Answered all of our questions and concerns regarding leasing the Honda civic. Very personable and easy to work with. Showed us multiple vehicles with all the all of our questions and concerns regarding leasing the Honda civic. Very personable and easy to work with. Showed us multiple vehicles with all the various options which helped make our final decision. Went out of her way to pick us up at our previous leasing dealer. We would highly recommend Melinda to family and friends that are looking to purchase or lease a Honda. More
Bought a new Honda CR-V! We think its great! We got the price we asked for without the usual dickering! Easy negotiation was key! I look forwarded to continuing my relationship here. price we asked for without the usual dickering! Easy negotiation was key! I look forwarded to continuing my relationship here. More
I spoke to Mark McCaffery about a lease turn in. His attitude was horrible! Would not consider taking my Honda in because i didn't lease it from him. Even though the Honda Finance people said that I cou attitude was horrible! Would not consider taking my Honda in because i didn't lease it from him. Even though the Honda Finance people said that I could turn it in at any Honda dealership in Rochester. I work about 100 yards from Dick Ide and was inquiring due to convenience. Mark would have NO PART of taking my car in. Just kept repeating that it was BUSINESS. Then asked if I had it serviced at Ide. When I said no because my daughters mom works in Henrietta, he said THEN I DEFINITELY WON'T TAKE IT IN. I returned my Honda to Garber today. They could not have been nicer and easier to work with. And by the way I did not lease another car either. I was very pleased with my Honda Civic and may purchase another in the very near future. Based on my experience at Garber and Rick Damico, I will definitely go there over Dick Ide. I will NEVER go to Dick Ide as long as Mark McCaffery is part of the sales management team. His attitude and willingness to help a Honda customer is PITIFUL. Nor would I EVER recommend Dick Ide to any friends or family as long as Mark McCaffery is there. More