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Ide Honda
Rochester, NY
1,564 Reviews
Ide Honda is a family owned and operated Honda Dealership in Penfield, NY. It all started in 1970, when Dick Ide opened his first dealership in Fairport, NY. In 1973 he added the Honda franchise. A few years later, in 1977, he moved both dealerships to Panorama Trail.
In 1984, Dick's oldest son, Mitch Ide, opened Mitch Ide's Ideal Chevy-Olds-Geo in Geneseo, NY. Along with his wife, Anne, they ran the dealership until selling it in 2000.
In 2007 Mitch took on responsibility for the Honda dealership from his father and has been involved in daily operations. When we say family owned and operated, we mean it. Mitch is the owner, Anne is the CFO, their son, Rich is the VP.
We know that buying a car is a big decision. And we want to make it as easy as possible for you. The Ide Family has a simple business philosophy, "Be Fair, And Be Honest." So come visit us in Penfield, you're going to get a great deal and have a great experience. We'd love to earn your business!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,564 reviews
October 09, 2013
SERVICE WITH A SMILE AND THE EXTRA MILE! Scheduled my SERVICE WITH A SMILE AND THE EXTRA MILE! Scheduled my new car to have body side door molding installed. It was mistakenly arranged for a time, that SERVICE WITH A SMILE AND THE EXTRA MILE! Scheduled my new car to have body side door molding installed. It was mistakenly arranged for a time, that upon arrival, I learned is not typically scheduled. Instead of making me return...I live almost an hour away, Billy Thompson voluntarily stayed past his shift and installed the moldings. He did it with a smile and Linda treated me like a queen. I even explained, that it was ok and I'd return, that it wasn't a big deal. However, Linda said, "We treat you like family here at Dick Ide" and I truly felt like it. Thank you Billy and Linda. I really appreciate you going the extra mile for me so I didn't have to travel so many. More
by gdonnelly
Employees Worked With
Billy Thompson, Linda Freeman
October 03, 2013
Joe was great! This was our first time buying a new car ever and he made the whole experience stress free and effortless. He was very accommodating and answered all of our questions with enthusiasm with a ever and he made the whole experience stress free and effortless. He was very accommodating and answered all of our questions with enthusiasm with a touch of humor. We also got an amazing deal so we are very happy with our purchase. More
by Cmbaston
Employees Worked With
Adam Weil, Ken Neufeglise
September 27, 2013
My wife and I bought a Honda Fit for my sister and worked with Will Galliher. Will was professional with us. No high pressure techniques. with Will Galliher. Will was professional with us. No high pressure techniques. More
by jclarcq
Employees Worked With
September 27, 2013
I purchases two cars from Dick Ide Honda in the past and it seemed natural to shop there again for new car. I dealt with a very nice and knowledgeable salesperson who put a price together for the new car a it seemed natural to shop there again for new car. I dealt with a very nice and knowledgeable salesperson who put a price together for the new car and it seemed reasonable. However, there were fees that seemed strange, like a $45 registration fee for free oil changes and a rewards card that didn't seem to be of any value although they were putting $250 on it at the time of purchase. I couldn't understand why I would need to "register" with the dealership that was selling the car. I didn't understand why I would get a $250 rewards card that could only be spent on the dealership and only a small percentage was allocated for service costs. These things didn't make sense and no one seemed to offer an honest explanation for any of it so I thought it best to check out at least one other Honda dealership in the area. I was offered the exact same car and the same interest rate for financing but no free oil changes or registration fees or rewards cards. The price of the car was less than that offered to me at Dick Ide Honda. I called Dick Ide Honda and asked to speak with the sales manager, hoping that he would be willing to work with me on the price. What a huge mistake!!! Mark McAfee was brutally rude to me and it was embarrassing to be spoken to that way. When I asked about the fees and the difference in the price from Dick Ide to the other dealership, specifically asking if the difference was due to the free oil changes and the rewards card, Mr. McAfee told me that he was in the business to make a profit and if the other dealership offered me that price I should take it. And I did. Not because of the price difference, which in the end was only $840, but because I was treated so poorly by Mr. McAfee. Instead of telling me why I should stick with Dick Ide for my new car purchase even if I had to pay a bit more, he told me to go buy elsewhere. Wow!! I am still stunned by this. More
by Kittygirl1
Employees Worked With
Mark McAfee - Sales Manager
September 19, 2013
From the moment I walked in, I knew it would be a great experience. Jose was kind and made car buying a wonderful experience. Adam went above and beyond to get me qualified, in my price range and got all experience. Jose was kind and made car buying a wonderful experience. Adam went above and beyond to get me qualified, in my price range and got all financial paperwork filled out. I will never go to another dealer ever! You have made a customer for life! Thank you so much!! More
by MLeav3
Employees Worked With
Jose Santa
September 18, 2013
Joe Allbright made buying our new Honda Civic a very pleasant and swift experience. He was ready for our visit, explained differences in models very clearly and had our purchase "road ready" in less th pleasant and swift experience. He was ready for our visit, explained differences in models very clearly and had our purchase "road ready" in less than 24 hours! More
by gdonnelly
Employees Worked With
Ken Neufeglise
September 14, 2013
Save yourself time and gas money. DO NOT GO TO DICK IDE! Wanted to purchase a new car for my son but the salesman didn't know S#$%. My son knew more than he did. Told him I ran out of time and purchased a Wanted to purchase a new car for my son but the salesman didn't know S#$%. My son knew more than he did. Told him I ran out of time and purchased at another dealer. More
by benadam
Employees Worked With
September 12, 2013
Excellent overall experience. Joe was very knowledgeable and friendly. On initial call, I was interested on getting more info on a hybrid and he provided a lot of good information. He found the vehicle colo and friendly. On initial call, I was interested on getting more info on a hybrid and he provided a lot of good information. He found the vehicle color I desired and had it ready when promised. Glad to be part of the Honda family now. (My wife bought a Civic from Adam in 2009.) More
by KBrewer23
September 11, 2013
I have had such a positive experience with Dick Ide. I will recommend everyone to go to this dealership. Everyone from Joe in Sales, Ken in Finances, and Russ in service (for our Honda Odyssey) has been will recommend everyone to go to this dealership. Everyone from Joe in Sales, Ken in Finances, and Russ in service (for our Honda Odyssey) has been super helpful, polite, and quick with returning emails and phone calls. Very satisfied. More
by kimmybshaw
Employees Worked With
Ken Neufeglise, Russ Vandewall
September 05, 2013
This will be my third Honda (specifically the Civic) that I have leased through Dick Ide. The last two I was lucky enough to work with Brad, and will continue to do so! During the last leased car-Brad ALWAYS I have leased through Dick Ide. The last two I was lucky enough to work with Brad, and will continue to do so! During the last leased car-Brad ALWAYS made it a point to greet me, even if I was just there for an oil change. A couple months ago while getting my car serviced-he was excited to show me all the improvements and extra features in the 2013's. He was aware that my lease was ending soon and told me there was a sale coming up and that it would be the ideal time to change over! When I came in for my appointment-he had 3 cars waiting for me to look at-in order of what he thought I would like! In two days he had the car ready,all the paperwork set up, car waiting and was driving away within a half hour!!! Thank you so much Brad for making the whole transition so easy and stress-free!!! More
by Cinder25
Employees Worked With
