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Ide Honda
Rochester, NY
1,541 Reviews
Ide Honda is a family owned and operated Honda Dealership in Penfield, NY. It all started in 1970, when Dick Ide opened his first dealership in Fairport, NY. In 1973 he added the Honda franchise. A few years later, in 1977, he moved both dealerships to Panorama Trail.
In 1984, Dick's oldest son, Mitch Ide, opened Mitch Ide's Ideal Chevy-Olds-Geo in Geneseo, NY. Along with his wife, Anne, they ran the dealership until selling it in 2000.
In 2007 Mitch took on responsibility for the Honda dealership from his father and has been involved in daily operations. When we say family owned and operated, we mean it. Mitch is the owner, Anne is the CFO, their son, Rich is the VP.
We know that buying a car is a big decision. And we want to make it as easy as possible for you. The Ide Family has a simple business philosophy, "Be Fair, And Be Honest." So come visit us in Penfield, you're going to get a great deal and have a great experience. We'd love to earn your business!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,541 reviews
February 26, 2014
This was my second time purchasing a brand new CRV within a year bc of an accident and Joe was very helpful both times. Leigh helped me also when Joe was out of the office. I will definitely recommend Dick I a year bc of an accident and Joe was very helpful both times. Leigh helped me also when Joe was out of the office. I will definitely recommend Dick Ide to family and friends. More
by sylvestr79
Employees Worked With
February 18, 2014
Appreciate the fact Joe took his time to write everything down for me. That's a big plus in my book as most salespeople I've come across would just roll their eyes and try to dump me off. down for me. That's a big plus in my book as most salespeople I've come across would just roll their eyes and try to dump me off. More
by andyfoster
February 18, 2014
I stopped by Dick IDE with no intention of buying a vehicle. A young sales person by the name of Brad approached me. He asked if he could help me. It was no hard sale just a friendly conversation. I t vehicle. A young sales person by the name of Brad approached me. He asked if he could help me. It was no hard sale just a friendly conversation. I talked and Brad listen . Brad ran some numbers For me to satisfy my curiosity . When he returned after a brief moment I was completely taken off guard. Here was a price I could Work with. We'll needless to say I bought the 2010 honda element. From the sale to the final signature everything was enjoyable. Everyone at the dealership was friendly and efficient. I was so impressed with this dealership that 2 days later I bought another Vehicle. A 2014 Honda Odessy. Brad set the bar High :) Sincerely Jeff Licalsi More
by Pockets638
Employees Worked With
February 03, 2014
Had a simply superb experience with Brand Constantino and the amazing staff at Dick Ide Honda. We shopped around at several dealerships and no one was even close on price and not even close on friendliness a the amazing staff at Dick Ide Honda. We shopped around at several dealerships and no one was even close on price and not even close on friendliness and lack of game playing. We are superbly pleased. More
by tpmedia
Employees Worked With
January 30, 2014
It was an absolute pleasure to do business with the folks at Dick Ide Honda. They are just awesome folks, committed to their customers. I got the best deal between Ontario and Monroe counties. at Dick Ide Honda. They are just awesome folks, committed to their customers. I got the best deal between Ontario and Monroe counties. More
by Sarratori
Employees Worked With
January 30, 2014
Took my car to Ralph Honda and they "fixed" it but only for a week. Car stopped working at a very busy light and had to be towed. I bought and deal with Dick Ide so towed there. Linda was excep but only for a week. Car stopped working at a very busy light and had to be towed. I bought and deal with Dick Ide so towed there. Linda was exceptional. When a loaner car was available she went out of her way to come get me at work and take me to Dick Ide as I did not have a ride there. She also went out of her way to get me a very good price for the repair by calling the local rep. I am very happy with Dick Ide's service and Linda! More
by jcrosby208
Employees Worked With
Linda Freeman
January 08, 2014
The overall experience of car buying at Dick Ide was very good. We had been a little leery about buying from Dick Ide because of other peoples experience with them a long time ago. Fortunately this doesn't s good. We had been a little leery about buying from Dick Ide because of other peoples experience with them a long time ago. Fortunately this doesn't seem to be case now but the true test will come when we need to use their service department. We dealt with Brad Constantino and he was very good. We were pleasantly surprised when he didn't accompany us on our test drive. Brad was very knowledgeable about the car line and he wasn't overly aggressive to sell us a car. When we picked up the car it was in excellent shape and Brad took his time in explaining the features of the vehicle and even did the phone Bluetooth pairing for us. Even after the sale Brad kept in touch to make sure we were happy with the vehicle and that we didn't have any issues. At this time I would recommend Dick Ide Honda for a new car. I hope their service staff is as friendly and competent as their sales force. Regards, Rick More
by rjbohn
Employees Worked With
January 08, 2014
I just leased a 2013 Honda Civic for my high school daughter. I picked it up in the evening of 1/2/14. The very next morning we went out to start it and the doors would not unlock. After numerous tr daughter. I picked it up in the evening of 1/2/14. The very next morning we went out to start it and the doors would not unlock. After numerous tries with all three keys we were able to open the front passenger door and start the car. After a few minutes we tried to get in to move the car so we could shovel our driveway. The doors auto locked because the driver's side was never unlocked. The car ran for close to an hour before I was able to open the doors, with the exception of the driver's door. I called the dealership and explained the situation and they told me to call roadside assistance. I stated that I had not even had the car for 12 hours yet. They said there was nothing that they could do because they did not own it anymore. Too make a long story short, the new car has been back to the dealership a total of three times, to include twice today (1/7/14). It is there now and we have a loaner with a half a tank of gas which my husband was told to make sure it is filled to the same level as when it was received, never mind my tank was full before the three trips to their dealership for an issue that should have been fixed if they did a proper pre-delivery inspection (PDI). I have had to miss work twice and my daughter was left stranded on 1/7/14 in the bitter cold and in a dark parking lot...not safe at all. UPDATE: I feel after going back and forth a couple of times with Mr. Ide and seeing that he really cares about his business, and how customers are treated, I would recommend this dealership for anyone looking for a Honda. I guess what happened to us was not the norm. I appreciate the way Mr. Ide went above and beyond to make right what happened. He filled our gas tank, washed the car and even offered to pay the first payment, which I graciously declined. Overall my experience could have been a lot better but in the end it was all good. More
by vlyman
January 06, 2014
I was working for WBEE and somehow I ended up going back and getting a fantastic deal on leasing a honda CRV!! I couldn't be more happier with my decision & it helps when you have great people to work on it and getting a fantastic deal on leasing a honda CRV!! I couldn't be more happier with my decision & it helps when you have great people to work on it with. More
by Cpult1
December 18, 2013
Outstanding experience working with this dealership, value, customer care, communications, follow up made this experience great. A willingness to go the extra mile making sure everything is perfect. Tha value, customer care, communications, follow up made this experience great. A willingness to go the extra mile making sure everything is perfect. Thanks to Jose and Mark for making it happen. More
by cedmund
Employees Worked With
Jose Santa
