Ide Honda
Rochester, NY
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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2015 Honda Pilot I just want to say that Brad made buying this Honda Pilot the easiest & most pleasant purchasing experience I have ever had. The financial people were I just want to say that Brad made buying this Honda Pilot the easiest & most pleasant purchasing experience I have ever had. The financial people were also very friendly & helpful. I would definetly recommend Dick Ide Honda and Brad would be the salesman I would recommend. Very personable and honest. You don't often find that in a car salesman. It changed our outlook on buying a car. More
Easy leasing experience This the second Honda Accord we have leased from Brad Constantino. He always gives us a good deal and is very knowledgeable about his products. This This the second Honda Accord we have leased from Brad Constantino. He always gives us a good deal and is very knowledgeable about his products. This car has a lot of electronics our previous car didn't have and he was very patient when he went over all the new additions. He even synced our phones for us. More
Our New 2014 Hondas In July, I (Phillip Darrow) & Richard Nielsen purchased new Hondas (a 2014 Civic LX and a 2014 Insight) from Dick Ide. We have always enjoyed working In July, I (Phillip Darrow) & Richard Nielsen purchased new Hondas (a 2014 Civic LX and a 2014 Insight) from Dick Ide. We have always enjoyed working with Brad Costantino, and even more so now since he was able to get us great trade-in values for our older model Hondas. Br ad is always friendly and willing to help us get the deal and the vehicle we really want. He always goes the extra mile and we appreciate it very much. Likewise Russ Vanderwall in Service is always helpful and friendly and willing to go the extra mile; He is definitely our go-to person for service. More
Easy and straightforward For my first time ever owning a car and obtaining one from a dealership, i was pretty nervous. As soon as my parents and I walked in the door of Dick For my first time ever owning a car and obtaining one from a dealership, i was pretty nervous. As soon as my parents and I walked in the door of Dick Ide Honda, Brad greeted us right away and helped us in the most personable and pleasant way possible which set me completely at ease. More
Excellent service and sales department at Dick Ide We had an outstanding experience at Dick Ide. Brad was extremely helpful and answered all our questions. We got a fair deal on our trade in and are ve We had an outstanding experience at Dick Ide. Brad was extremely helpful and answered all our questions. We got a fair deal on our trade in and are very pleased with our purchase of our 2014 Honda CRV. We just love it! Everyone at Dick Ide is always friendly and helpful to us. We continue to visit this dealership because of the quality service and quality people who work there. More
First Time Buyer Although I am a first time buyer I have to say I conducted lengthy research and detailed investigation into what I would like for my first brand new c Although I am a first time buyer I have to say I conducted lengthy research and detailed investigation into what I would like for my first brand new car. I originally was going back and forth between chevrolet and honda and eventually went with Honda because of its wonderful reputation. I chose Dick Ide because not only was it close to where I live but I also felt very at home dealing with the staff who work there. Everyone was extremely friendly without being pushy at all which I have experienced with some other dealerships. I highly recommend Dick Ide Honda for anyone looking to get a Honda in the future. More
Brad Constantino is AWESOME! Brad Constantino made my buying experience with Dick Ide fantastic. Not only did he keep the process extremely simple by being available when I was, Brad Constantino made my buying experience with Dick Ide fantastic. Not only did he keep the process extremely simple by being available when I was, he went above and beyond to meet my needs while providing extreme value. This is my second time working with Dick Ide and Brad, and I can assure you there will be a third. His professionalism, efficiency, and thoroughness were paramount in making my buying experience better than I could have anticipated. Additionally, Ashley and Bob were pleasant to work with and kept the paperwork streamlined while covering all the bases. I can't thank Brad and the Dick Ide team enough for making this purchase stress free. With extreme gratitude, Jake K. More
Thank you Brad, Roberto and Bob! My experience with Dick Ide Honda was exceptional. From the minute that I walked into the dealership to the time when my final paperwork was signed i My experience with Dick Ide Honda was exceptional. From the minute that I walked into the dealership to the time when my final paperwork was signed it was nothing but GREAT!. Both Roberto and Brad took great care of me and made sure that all of my needs were met and that I was completely satisfied. I also want to say thank you to Bob Pelton in Finance as he was great to work with as well. I have owned Hondas in the past and then switched to Toyota 5 years ago. I am happy to say that I am thrilled to be back into a Honda and will be loyal to the brand in the future. I absolutely love my 2014 CRV and truly appreciate working with such great people at Dick Ide. Roberto, Brad and Bob all made the purchasing processes seamless. More
Customer Service/Used car quality needs work I bought the 1999 Honda Accord in Dec. 1999 and it had around 6500 miles on it(assume a sales demo car). When I went to pick it up the cruise control I bought the 1999 Honda Accord in Dec. 1999 and it had around 6500 miles on it(assume a sales demo car). When I went to pick it up the cruise control was not working so I had to take it back to the dealer for repair(not a good sign for customer service or quality). Since that time I have spent over $10,458 for service at Dick Ide and most of the time I go in there I am made to feel like I'm imposing on them to spend money for repairs. I have taken the car for "express" oil changes and waited over 1 and 1/2 hours. I was told that oil changes were free for the life of the vehicle but received a bill most recently for the oil change, 5/28/2014. I was informed that the bill was going to be $170.00 and I interpreted it as total bill. According to Ide rep, it was for the replacement only of the left and right links. Oh well, so much for free oil changes and customer service understanding..... When the service rep quotes you a price I assume that is the total bill. I have been in the service business for over 22 years and have a sense for good customer service. I would strongly recommend shopping elsewhere for a Honda car or service. I will be servicing my car in the future, elsewhere. Am disappointed in their customer service. If you are concerned about customer service go elsewhere....... Good luck. More
As good as it gets I highly recommend Dick Ide Honda -- at every point, I felt respected and valued. There is no need to show up with a defensive mindset. There is no ha I highly recommend Dick Ide Honda -- at every point, I felt respected and valued. There is no need to show up with a defensive mindset. There is no hard selling or hidden fees or last minute surprises. From being greeted by Roberto, the sales manager, in the parking lot to then working with Brad for the remainder of the sale, my experience far exceeded my expectations. I simply couldn't be happier with the buying experience, and I have tremendous confidence that such top flight customer service will continue when my Honda is ready for scheduled maintenance. More