Ide Honda

Excellent Customer Service I took my van to get an oil change. While I was there, Jim's team noticed something wrong with the sway bar. They were able to replace it right then I took my van to get an oil change. While I was there, Jim's team noticed something wrong with the sway bar. They were able to replace it right then and there and it only added a few minutes to my service. Being able to take care of the repair in one appointment was a big value add for me. I must say I try to use Jim Milella exclusively. He has provided me with the best service at this dealership. More

Made a stressful experience, enjoyable i cannot begin to explain how stressful it was looking for a used Honda. We'd been to so many places and left disgusted. Dealers lied to us. It was j i cannot begin to explain how stressful it was looking for a used Honda. We'd been to so many places and left disgusted. Dealers lied to us. It was just very stressful. That is until we saw an ad for a used Civic at Ide. Wow, it was like night and day! Our salesman, Jose Santa, was friendly, honest and followed through on everything he said he would do. He made it an actually enjoyable process. On the day of delivery, Rich Ide came out to say hi to us. He was warm, welcoming and funny. I woukd and will recommend them to ANYONE looking for a vehicle. It's a relief to know there are still some "good guys" out there. We love our car!! More

Saved the day After being treated poorly at our previous dealer jim milella and Stephanie Ide came to our rescue. A simple battery problem had left me stranded twic After being treated poorly at our previous dealer jim milella and Stephanie Ide came to our rescue. A simple battery problem had left me stranded twice and I'd had enough. Jim was prompt concerned helpful and informative - he somehow managed to get us seen right away when clearly the dealership was busy. There is no doubt in my mind where our honda will be serviced from now on. Good customer service is hard to find so go to dick Ide you won't be disappointed More

Excellent Service Experience Service to my 2012 Honda CR-V was excellent. Service intake person handled my needs expeditiously and repairs/work was done on time. Work was done w Service to my 2012 Honda CR-V was excellent. Service intake person handled my needs expeditiously and repairs/work was done on time. Work was done well. This has been the case for the past 15 years that we have dealt with Ide Honda ... using the same Service person the entire time. More

Best Car-Buying Experience Ever! We just purchased a 2015 Honda Odyssey EX-L which we love. We had the best, easiest and smoothest car-buying experience ever (and between my husband We just purchased a 2015 Honda Odyssey EX-L which we love. We had the best, easiest and smoothest car-buying experience ever (and between my husband and I we have purchased about 6 vehicles at various dealers). This was due to the outstanding service provided by sales representative, Kent Kroemer and financial specialist, Ashley Pierce. Both displayed professional, great competence, and excellent knowledge while always being courteous, available, respectful, and friendly. We got a good price, quick processing and service (we bought the WeatherMaster package). Both Kent and Ashley were easy to communicate with and replied promptly to all our questions, whether by phone or email. We thank both of them very much and say they are outstanding employees! We would highly recommend Ide Honda and Kent and Ashley to anyone! More

Would not go back My daughter was looking for a Honda Fit. The car was not available in their lot. We were told it was supposed to be on a truck that had been expecte My daughter was looking for a Honda Fit. The car was not available in their lot. We were told it was supposed to be on a truck that had been expected on the 18th. We were also told if we didn't want to wait they would drive over and pick one up at the nearest location--Buffalo. As of the 25th, the car still either did not get delivered or was sold out from underneath us. We subsequently learned there were at least 5 of these vehicles available at other dealerships in Rochester. Everyone we dealt with was not customer friendly. During this week, our salesman had a day off. No one else helps customers if your salesman is not in. Instead you have to talk to him on his day off, which does not make for a happy person, not that I blame him. I have tried to purchase vehicles from Dick Ide a few times in the past and their customer service was poor then too. One time I walked in and stood there for 10-15 minutes and NO ONE approached me. I was ready to purchase and bought elsewhere too. We went to Garber Honda, they were very friendly and went out of their way to help us They beat Dick Ide's deal and she had the car the same day. I wish I had gone there first. More

Thank you My experience at Dick Ide was great. Roberto was a pleasure to speak to about car options. I was then handed off to Brad for the remainder of the purc My experience at Dick Ide was great. Roberto was a pleasure to speak to about car options. I was then handed off to Brad for the remainder of the purchase process and cannot say a bad thing. Brad has consistently followed up on how I am doing with the new car and always available for questions or needs I am may have, Highly recommend More

Thanks, Will! I was having a very difficult time making a decision between two different models of the 2015 Honda CR-V. Will took the time to help me look at my opt I was having a very difficult time making a decision between two different models of the 2015 Honda CR-V. Will took the time to help me look at my options to trade in my 2010 Honda Civic and lease the CR-V. I couldn't be happier with my experience - Will was incredibly patient as I went back and forth, and assisted me in making the best decision for my budget. I would recommend that anyone looking to purchase or lease a new Honda go to Will Galliher! More

Thank you Joe P The easiest car experience I've ever had. Joe Preteroti was great to work with. He wasn't in it to make a sale. Genuinely caring and helpful. I'll def The easiest car experience I've ever had. Joe Preteroti was great to work with. He wasn't in it to make a sale. Genuinely caring and helpful. I'll definitely be coming back to him for my next honda purchase. Ide has made me a customer for a long time. More

New Honda purchase Just a great experience in every way. We had Brad as our salesman with our last Honda and we went back to him as we started thinking of this new car. Just a great experience in every way. We had Brad as our salesman with our last Honda and we went back to him as we started thinking of this new car. He was available to answer all my questions as the details emerged, even on his day off and he gave us a fair trade in and sent us home within a few days with our shiny new Honda CRV. It is amazing in the snow and a joy to drive. More