Ide Honda

Car purchase I was impressed with my sales person Melinda Pagliuso. She was knowledgable and personable and took the stress out of purchasing a new car. Melinda an I was impressed with my sales person Melinda Pagliuso. She was knowledgable and personable and took the stress out of purchasing a new car. Melinda and the whole Dick Ide team made the entire process seamless. Ken(finance) had everything ready and explained everything to my satisfaction. This is my 3rd new car from Dick Ide. More

3hrs. of sevice took 5 days I had collision work done on my sliding door at Dick Ide. Well my door handle and window stopped working. I brought the car to service and explain I had collision work done on my sliding door at Dick Ide. Well my door handle and window stopped working. I brought the car to service and explained all this . They replaced two clips @ $10.24 PLUS $115.00 labor. I told Jim twice that the collision work and door problem had to be related and he should run it by the service manager, he refused and said the parts wore out. IT'S A 2012 with electric doors, How can the handle wear out? I also had my heated seat fixed $230.00 labor / $61.31 parts. ***Mark the service manager contacted me the next day , he found out about my unhappy service experience with Jim and made things right*** Always insist on talking to the service manager. I was given a loaner car but never was told it would take 5 days to fix. More

Great experience! Thank you! This is the third Honda I've owned. An '84 Civic was purchased from a private owner, while my '89 Accord came from Ontario Honda. On Septemb This is the third Honda I've owned. An '84 Civic was purchased from a private owner, while my '89 Accord came from Ontario Honda. On September 23, my Impala had been totaled and I was in need of another car. I looked around online and was leaning toward leasing a Honda. Ralph Honda? No previous dealings with them and they're on the other side of the city. Ontario Honda? No online leasing information was available and they are in Canandaigua....about thirty miles away. My niece suggested I check out Dick Ide Honda since she leased a Civic from them almost two years ago....so I did. On September 29th, I called her salesman, Paul Infantino, and left a message for him to please call me. Within an hour or so, we had talked and made arrangements for me to test drive an Accord and sit down with him to talk about a lease. All I can say is that driving the Accord took me back to driving my other Hondas (which I loved driving...) and ironing out the details with Paul and Adam Weil was relaxed and enjoyable. They were straight-forward and respected my choices as to what I could afford and might choose as add-ons. The next day I took delivery of a 2015 Honda Accord LX. After the paperwork was done, Paul sat in the car with me to give me a basic overview of the many features on the dashboard. Did I tell you that Paul had been up since 4am, came to the dealership to specially deliver my car at 4pm and was leaving within 24 hours on vacation? Thanks to the people who detailed my car, other people in the dealership, and special appreciation goes to Paul and Adam for being so welcoming and getting me back to driving one of my favorite cars! K. Williams More

Wonderful experience as a repeat customer! Ide Honda is a great dealership to work with. Gerry Lamb was courteous, kind, and thorough. Adam Weil explained everything to me without being condesc Ide Honda is a great dealership to work with. Gerry Lamb was courteous, kind, and thorough. Adam Weil explained everything to me without being condescending. I am a loyal Ide Honda customer and will continue to be! More

Great Dealership to work with I had several calls to my salesman Joe Preteroti and although he never met me he answered then or returned my calls. Because of his professional court I had several calls to my salesman Joe Preteroti and although he never met me he answered then or returned my calls. Because of his professional courtesy on the phone it prompt me to go see the vehicle we had spoken about. I live a little over 2 hours away which wasn't in the dealerships favor,not their fault. When I got there I was warmly greeted by the receptionist. Joe had never seen me before but was expecting me and came over. Joe was friendly and immediately responded to our discussions on the phone. Within 15 minutes I felt at home and made the deal then. I had to speak to Ken who is the financial consultant for loans, and he as well went overboard for me. I will return to this dealership mostly because I was treated with respect. More

Excellent service ! Friendly down to earth staff !! I've bought a few cars from Brad Constantino over the years. He has always helped me buy a car that I could afford, never pressuring me to spend more I've bought a few cars from Brad Constantino over the years. He has always helped me buy a car that I could afford, never pressuring me to spend more than I was comfortable doing. Lately I have worked with Russ in service , he lets me me know what needs to be done now and what can wait. The whole experience at Ide is great every time. The level of service that I experience when I go to Ide speaks highly of the caliber of people that work for the dealership . More

Very professional Gerry Lamb was most helpful and very professional. He never tried to force anything but rather was a gentle presence answering my questions as well a Gerry Lamb was most helpful and very professional. He never tried to force anything but rather was a gentle presence answering my questions as well as explaining options. Adam Weil explained my financial options and easily took me through the process. He was very professional as well. More

Very positive experience I purchased a Honda CRV from Ide Honda and just wanted to say how helpful and accommodating the staff is. A special mention to Adam Well who went abo I purchased a Honda CRV from Ide Honda and just wanted to say how helpful and accommodating the staff is. A special mention to Adam Well who went above and beyond! My license plates were accidentally not transferred to my new vehicle. Adam came to our house with the plates, and then spent a good deal of time answering questions that my husband (who was not able to be at the dealership earlier) had about the new car. This took place at at very busy end -of - year promotion time frame. Adam couldn't have been nice when coming to fix the situation. Also want to thank Doug McCarthy who sold me the car as stress - free as it could possibly be. More

Straight Up and Friendly I want to thank William Galliher and Ashley Pierce for a great experience and Dick Ide Honda. This is not the old "you can't stack cars" management an I want to thank William Galliher and Ashley Pierce for a great experience and Dick Ide Honda. This is not the old "you can't stack cars" management and philosophy. These guys were awesome. Extremely helpful and patient, answered all my questions and did not push. I was a John Holtz customer forever, but since they change over and changed their style I abandoned Honda. Walking into Dick Ide with the current management and buisness philosophy was completely different than my horrible experience with Mr. You can't stack cars! Thank you and I look forward to seeing you again for future buisness. More

Great Place I just picked up my 2nd CRV from Ide and am delighted with the car. Brad made the purchase of the car hassle free and made my wife and I feel ver I just picked up my 2nd CRV from Ide and am delighted with the car. Brad made the purchase of the car hassle free and made my wife and I feel very comfortable. The dealership is clean, neat and welcoming. Every time I entered the dealership, over the last four years, I was always greeted with a smile. Roberto Galante and Brad Constantino always came to say hello. and it was great to see them! My last car was great and the new Touring is an amazing car. I am still learning the new technology and how to use it. I have been so pleased with the dealership that I recommended a friend and she picked up her car the same day as I. My wife and I thank everyone at Ide for a great experience but a real thanks to Brad and Roberto More