Ide Honda

My Buying Experience Brandon (sales dept) was terrific; extremely patient, very sensitive to my hesitations/concerns, great at finding the answers to all my questions, and Brandon (sales dept) was terrific; extremely patient, very sensitive to my hesitations/concerns, great at finding the answers to all my questions, and totally up front and honest throughout. I never felt rushed, or like I was being fast talked into anything. He and the team were very supportive when surprising bad news regarding my trade-in appeared, and they bent over backward to help me resolve an issue with its title. I'm a single woman; senior citizen; nervous about the whole process; VERY relieved and grateful that this was overall a great buying experience. Unfortunately, while driving off the lot an airbag light appeared on the dash; when it stayed on for several days I found it in the manual and learned it indicates a problem. Jake (service dept) was absolutely wonderful setting up an appointment at my convenience and even offering to drive me to work while the problem was being resolved... now let's see if that 6 mo warranty takes care of whatever is wrong for no charge! More

Great Customers Service by Jim Milella I arrived at my scheduled service appointment expecting to drop my car off and walk home to complete a full Saturday of activities then figure a way b I arrived at my scheduled service appointment expecting to drop my car off and walk home to complete a full Saturday of activities then figure a way back to Dick Ide toward the afternoon to get my car back. Jim Milella looked at his schedule and stated he should be able to complete the service in just over an hour if I wanted to stay and relax in the excellent service center waiting room. I stayed at the shop just over an hour and was back on my way. I thank Jim for his continued friendly, honest, and consistent Customer Service every time. We take our cars in for service to Dick Ide. We have purchased 3 cars from Dick Ide over the years and will continue to buy cars and service from Dick Ide because of people like Jim. -DG Penfield More

Great experience! Scott was a terrific salesman, couldnt ask for better! Purchased a certified used honda pilot touring which is perfect for my growing family. I would Scott was a terrific salesman, couldnt ask for better! Purchased a certified used honda pilot touring which is perfect for my growing family. I would definitely recommend him to friends and family. More

fast, easy, painless, no games. Best car buying experience ever. Had a 9:00 a.m. appointment, test drove and purchased the car by 10:30 a.m. picked up new car at 4:00 p.m. same day. Best car buying experience ever. Had a 9:00 a.m. appointment, test drove and purchased the car by 10:30 a.m. picked up new car at 4:00 p.m. same day. Melinda Pagliuso was very knowledgeable, polite and professional. I would highly recommend her to anyone looking for a vehicle. 2nd car from this dealer. Will definitely return for next vehicle. More

Wonderful experience! I typically dread the car buying process and always worrying I am going to get an annoying salesman. Last week while looking for a Honda, I went to Id I typically dread the car buying process and always worrying I am going to get an annoying salesman. Last week while looking for a Honda, I went to Ide Honda and had an incredible experience. Will Galliher was straight-forward, helpful and great to work with. I would buy another car from him without question! If you are looking for a car go to Ide and ask for Will! More

Manipulative and Pompous My husband and I went in knowing exactly what we wanted, which Ide Honda had in stock, ready to go. When it came to making the deal, we were told we My husband and I went in knowing exactly what we wanted, which Ide Honda had in stock, ready to go. When it came to making the deal, we were told we would get 0.9% financing over 60 months, and that we would get $500 in rebates because my husband graduated less than 2 years ago. The salesman gave us the 0.9% rate, even went in the back to "talk to finance" (to be sure that my husband qualified for the $500 rebate) and told him that he would indeed qualify for the rebate. All of this just to get my husband in with the finance department for them to say, "Oh, by the way, it's not 0.9%, it's 1.9%. And it's not over 60 months, it's over 36. And oh, by the way, you don't qualify for the $500 off." The salesman is a representative of Ide Honda, is he not? What he offers should be honored when you get to the finance department, ready to sign away tens of thousands of dollars and commit to payments for the next several years. The woman in finance became defensive and incredibly rude when we brought up these very valid points. It all seemed very manipulative and pompous. Sort of like, "We don't need your business. If it's not you, it will be some other sucker." Protect yourselves and your finances.... do NOT shop at Ide Honda. (FYI- we walked into Garber Honda, told them exactly what we wanted...car, price, financing, etc. and were in and out in less than an hour!) More

Service For the first time, I brought my car in for service at Ide Honda. As I sat waiting, I listened to the service representatives talking to each custom For the first time, I brought my car in for service at Ide Honda. As I sat waiting, I listened to the service representatives talking to each customer. They were warm and courteous. I was impressed with the great service, honesty and professionalism I received by Russ. He answered by questions without hesitation. Russ gave me the confidence that I made the right decision in choosing Ide Honda for a car. I will be a Ide Honda customer for life. Besides the great service, I have a great car too. More

Great experience Whole process was smooth and hassle free. Thanks to all. From the first text to the final sales everything went very smoothly. Great job to all. Whole process was smooth and hassle free. Thanks to all. From the first text to the final sales everything went very smoothly. Great job to all. More

Love my new RIDE! The process was super smooth & easy! I had a great experience from start to finish. Leigh Quackenbush is my go to Honda sales guy! Ultimate profession The process was super smooth & easy! I had a great experience from start to finish. Leigh Quackenbush is my go to Honda sales guy! Ultimate professionals there at Ide Honda. More

Excellent experience We were advised to go to Ide to look for used cars because they are known for selling well looked after used cars. We were greeted by Scott Marinelli We were advised to go to Ide to look for used cars because they are known for selling well looked after used cars. We were greeted by Scott Marinelli and he helped us look at our options and found the perfect car for us. He was friendly, knowledgable, and obviously loves cars. What a pleasure to meet with such a fine young man. We are very pleased with our purchase and the treatment we received. More