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Ide Honda
Rochester, NY
1,532 Reviews
Ide Honda is a family owned and operated Honda Dealership in Penfield, NY. It all started in 1970, when Dick Ide opened his first dealership in Fairport, NY. In 1973 he added the Honda franchise. A few years later, in 1977, he moved both dealerships to Panorama Trail.
In 1984, Dick's oldest son, Mitch Ide, opened Mitch Ide's Ideal Chevy-Olds-Geo in Geneseo, NY. Along with his wife, Anne, they ran the dealership until selling it in 2000.
In 2007 Mitch took on responsibility for the Honda dealership from his father and has been involved in daily operations. When we say family owned and operated, we mean it. Mitch is the owner, Anne is the CFO, their son, Rich is the VP.
We know that buying a car is a big decision. And we want to make it as easy as possible for you. The Ide Family has a simple business philosophy, "Be Fair, And Be Honest." So come visit us in Penfield, you're going to get a great deal and have a great experience. We'd love to earn your business!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,532 reviews
November 01, 2024
I recently purchased a 2025 Honda Passport from IDE. Juan Martinez was my Sales person and he did an perfect job. My last Honda was a 2008 Odyssey which I also purchased from IDE and I decided I wasn't Juan Martinez was my Sales person and he did an perfect job. My last Honda was a 2008 Odyssey which I also purchased from IDE and I decided I wasn't buying anywhere else. I have received great service all these years and my buying experience from Juan was wonderful. No pressure, pleasant experience. He went the extra mile to answer my questions and to keep in contact between my first visit and my visit to pick up my beautiful new car. More
by krd9
October 31, 2024
Had a great experience, no pressure. Jennifer could tell that I didn't need anyone texting/calling me and she let me have my space to decide what I wanted. I'm really happy with my purch Jennifer could tell that I didn't need anyone texting/calling me and she let me have my space to decide what I wanted. I'm really happy with my purchase and I love knowing that she's only a text away if I have any questions. That's the great thing about purchasing from a local dealership. Would not hesitate to purchase from Ide again, and they made the process really easy. More
by laf2662
Employees Worked With
October 19, 2024
I was very anxious after my accident and immediately I was comforted by Alicia Rose who took care of my every question and concern. Bryan the collision expert and Nick the insurance estimator made the rep was comforted by Alicia Rose who took care of my every question and concern. Bryan the collision expert and Nick the insurance estimator made the repairs and estimates a smooth transition and also handled me as though I were family! I had the opportunity to speak and meet with their Manager,Steve who also walked me to the car to inspect the vehicle repairs. And can’t thank Dale enough for detailing the car as well! God Bless all of you for being so honest,supportive and professional throughout this journey! You deserve all the best and a raise!👍 More
by Lynn
Employees Worked With
Alicia rose
October 10, 2024
I got my first Honda in 1996 from Ide and have always had a great experience. I think the service department is great, but now has gone a little downhill because it's so hard to get in touch with anyone (the a great experience. I think the service department is great, but now has gone a little downhill because it's so hard to get in touch with anyone (they have an automated system now). I just bought my 4th Honda from them and the experience was not ideal. My sales person was a really nice guy, but I don't think he knew the vehicle he was selling me. He told me several things that just weren't correct. Knowing some of those things, I would not have bought the car to be honest. And, when I picked the car up, the A/C was not working and they had to replace the condenser. Did not give me a good feeling with a brand new vehicle. I don't see myself going back for a 5th Honda. More
by exg001
October 09, 2024
This was our first interaction with Ide Honda, and we were pleased. Jenn responded quickly to our email inquiry, and was immediately available when we arrived at the dealership. She had the vehicle we were pleased. Jenn responded quickly to our email inquiry, and was immediately available when we arrived at the dealership. She had the vehicle we were interested in ready for us to see and test drive. She had our vehicle assessed while we were gone, and reviewed the findings with us when we returned. We were able to address financial issues readily, and we picked up our new Pilot the next day. We were very satisfied with our interactions with Jenn, and with everyone at the dealership. Thank you Jenn, for your attention and professionalism. More
by sheryltim
October 02, 2024
I just purchased my second Honda vehicle from Ide Honda. Commitment to customer satisfaction, a great service department , and more vehicles to choose from compared to other dealerships make IDE Honda my p Commitment to customer satisfaction, a great service department , and more vehicles to choose from compared to other dealerships make IDE Honda my preferred Honda dealership. All of the employees my family and I encountered while visiting the dealership this time around (I came about three times before finally choosing a Honda Passport) were kind, upfront, and patient while I decided which vehicle would be my next purchase. Brad Constantino was especially helpful in answering my various questions, following up with emails, and supporting me in understanding the key features of my new vehicle. I am so thankful to him and dealership for making the car buying process easy. Thanks Ide Honda! More
by Holly Saad
October 01, 2024
I recently leased my 5th Honda (3rd CRV) from Ide Honda. Since I’ve dealt with Ide for over 12 years I knew I would receive the exceptional high level service I had come to expect. And, I was not disappoi Since I’ve dealt with Ide for over 12 years I knew I would receive the exceptional high level service I had come to expect. And, I was not disappointed. My sales consultant, Jennifer Flammia, was courteous, knowledgeable, and professional. I would highly recommend her and Ide to anyone looking to buy a Honda. More
by Mstrfrpt
October 01, 2024
Jennifer was extremely knowledgeable and helpful. The whole experience was very good. Love our new CRV. We would definitely use this dealership again and especially Jennifer as our sales consultan The whole experience was very good. Love our new CRV. We would definitely use this dealership again and especially Jennifer as our sales consultant. More
by Eclark92
September 23, 2024
Extremely long wait times and no communication. Being a mom with 2 kids and one car it is extremely difficult to make time to get things taken care of when they are in school. I had to pick my daug Being a mom with 2 kids and one car it is extremely difficult to make time to get things taken care of when they are in school. I had to pick my daughter up from preschool and I was at the dealership for almost 2 hours without any communication that my car did not even get up on to the lift until an hour and a half after my scheduled appointment. More
by emildaws
Employees Worked With
