INFINITI on Camelback

What a surprise! Quick an easy. I helped a friend buy a car because of a language barrier and the staff was patient and made us all feel at ease. We got the deal we wa Quick an easy. I helped a friend buy a car because of a language barrier and the staff was patient and made us all feel at ease. We got the deal we wanted and could not be happier. More

Superb! Just last week I purchased a new 2015 Q50a. This is my fifth Infiniti, and I believe that should speak volumes in itself. I LOVE this vehicle, it basi Just last week I purchased a new 2015 Q50a. This is my fifth Infiniti, and I believe that should speak volumes in itself. I LOVE this vehicle, it basically sells itself. I have been a customer of the service department at Infiniti on Camelback for a couple of years now, but I had never purchased through them until now. I honestly had the best experience! From start to finish, I was taken care of impeccably. I was treated with the utmost respect, and as a female, that means the world. I had a terrific sales person named Tom Daniels, Thank You Tom! And Mike, thank you for your patience, going over information and working with me. And lastly, Lon Williams- who came out to my home, spent one hour with me, set up all the computer data and went over all the features to my new Infiniti. Talk about customer service!!! Thank you gentlemen! I appreciate all that you did to make this an amazing experience! More

The Only Plaçe to Buy a Car! If you are looking for an amazing car and an equally amazing dealership....you have to go to Infiniti On Camelback!! We were met a the door by James B If you are looking for an amazing car and an equally amazing dealership....you have to go to Infiniti On Camelback!! We were met a the door by James Bakalar. James was so kind and really took the time to listen to what we were shopping for. He was very knowledgeable about the Infiniti, was very organized and efficient. James was really pleasant to talk with and he made us feel like we had known him a long time!! Michae Loyola, in finance, walked us through the paperwork process in a very organized way. He had everything ready to go so we signed papers quickly. He knew exactly what he was doing and we enjoyed visiting with him as we took care of the details. We were really impressed with the overall experience at the dealerships. After we took our new vehicle home, the dealership scheduled Lon Williams to come out to our house to go over all of the features on the car. This was really helpful and Lon was so sweet, personable and professional. We are still so pleased with our entire experience and would highly recommend this dealership!! More

Review of Infinity Technology & Sales Lon from Infiniti technology was absolutely incredible in helping us learn all the features of our Infiniti Q80. He illustrated great patience during Lon from Infiniti technology was absolutely incredible in helping us learn all the features of our Infiniti Q80. He illustrated great patience during the entire learning. Lon meticulously took us through each feature and demonstrated then taught us how to execute. What a great experience and now I am happy to be able to optimize the many features on my Q80. Also we had a great sales experience with James who was highly attentive, flexible and knowledgable. James ensured we not only had a great sales experience but also had the car prepped and ready to make an excellent presentation. More

Came for used and left With new I just wanted to say these guys at Infiniti on Camelback are awesome!!!!! They made this experience a memorable one. After years of buying pre-owned v I just wanted to say these guys at Infiniti on Camelback are awesome!!!!! They made this experience a memorable one. After years of buying pre-owned vehicles they showed me a way to purchase a new car within my buget. I still walk outside and can't belive this is my car!!!!!!! More

Amazingly knowledgeable helpful Lon Williams is a skilled educator & couldn't have been more patient & thorough as he guided us through the impressive array of tools regarding naviga Lon Williams is a skilled educator & couldn't have been more patient & thorough as he guided us through the impressive array of tools regarding navigation, phone usage & sound system choices on our new QX70 purchased at Infinity Camelback. We especially appreciated that he came to our home to tutor us. This after purchase hand holding has certainly set a very high bar amongst auto dealerships. Kat & John More

Customer service Pro Our experience with the sales department and the service department has been outstanding. The purchase process was "low key" and not high pressure. Our experience with the sales department and the service department has been outstanding. The purchase process was "low key" and not high pressure. Our service advisor, Shelby Clark, always goes the extra mile. We have appreciated the experience of owning the G37 and the consistently excellent customer service at Infiniti on Camelback. More

So beyond amazing!!!!!!! Amazing customer service, like nothing I have ever experienced before. Everyone from Ritisha in sales, to Polly in finance, to the uber infiniti guru Amazing customer service, like nothing I have ever experienced before. Everyone from Ritisha in sales, to Polly in finance, to the uber infiniti guru Lon who taught me about everything that I didn't even know my car could do, unbelievable. They are absolutely the best and I can't ever imagine buying a car anywhere else. More

Very pleased! From the moment I walked into the door I was impressed with the level of service. Everyone was very helpful and gave me a great deal on my infiniti qx From the moment I walked into the door I was impressed with the level of service. Everyone was very helpful and gave me a great deal on my infiniti qx60. Lon came out to my house twice to teach me everything about my car! He has been awesome to work with. I went to Scottsdale Infiniti first since it's closer to my house and Michael, the sales Manager, was incredibly rude to us. Very pleased with infiniti on camelback! More

Stay away from this dealership My wife and I were shopping around for an brand new 2015 QX80. Coulter Infiniti about 8 miles away from my house offered us $8,000 incentive off the l My wife and I were shopping around for an brand new 2015 QX80. Coulter Infiniti about 8 miles away from my house offered us $8,000 incentive off the listed price but we didn't take it because we hear that Infiniti on Camelback is giving better deal. So we took a 21 miles trip down to Infiniti on Camelback to see we can get a better deal. Kurt Kasik the sale director offered us $8,900 incentive off the listed price but at the end when it come to final purchase contract; He took it off the list. First we never thought he would do that to customer since the deal was negotiated and written down on the paper. Secondly My wife and I were both tire due to long hours of waiting for finance officer prepare the final purchase contract; so we didn't check the number at the time we signed the contract. After a good shower and dinner we both sat down check the purchase contract out and found out the $8,900 incentive was not on the contract at all. My wife and I felt so betrayed and disappointed at Infiniti on Camelback why would they hired a sale director like Kurt Kasik; My wife and I could not sleep that night. My wife and I both took the next day of work went down and talk to Kurt Kasik about the incentive that he offered. Kurt Kasik totally denied that he never offer us that kind of incentive at all. But when we asked him to check the sale folder which included all the price negotiate copies; Kurt refused to let us see it. Kurt basically used the incentive to trick us bought the vehicle and didn't honor it at the end. A week later I took the car back in for details clean as Kurt asked us to do because they didn't have enough time to clean it up on the day we purchased the vehicle. I brought the vehicle in at 11:30AM and picked the at 5:15PM after got inform by the service department that the vehicle was detailed ready for pick up. At the time I opened the door the vehicle was filled with dusty smell; The inside still dirty with old dirty marks on chair, steeringwheel, door handle, and new black grease mark on the AC right hand side port. Well at this time I'm completely don't believe in Kurt Kasik any more; He is clearly a liar and a bad man who treated his customers like trash. I did discuss the issue with Lon Williams when he came to my house to show me how to use the Infiniti connections. He said he will investigate and see what he can do to help to solve the issue and turn the horrible experiences that we have been through around but so far I have not hear from him at all; it has been almost 2 weeks. Can he help us? It is a big question mark in my mind. If you can stay away from this dealership then stay away. Deal with other dealerships in town ensure you get a copy of every single negotiate paper on the price and carefully read the final purchase contract line by line. So you don't have to go through the horrible experiences that my wife and I have been through. Now we ended with this QX80 without any deal at all; 21 miles trip for nothing.. More