Infiniti of the Palm Beaches - Service Center

Carrie McCarty, Service Advisor, is AMAZING Carrie is an absolute GEM. I bought my 2013 G37 new from this dealership several years ago and Carrie has been my service advisor since she began with Carrie is an absolute GEM. I bought my 2013 G37 new from this dealership several years ago and Carrie has been my service advisor since she began with Infiniti. She is so good that I will schedule my services around her schedule (which is available online on the very user-friendly service scheduler). From the get-go, Carrie has been friendly, courteous, clear and transparent, no-BS, professional, warm, delightful, and CHARMING. I honestly never knew dealing with car service could be such an amazing experience. My car is now approaching 100K miles and runs beautifully. I'm a single mom on a budget, and Carrie always prioritizes what needs to be done to my car and helps me make smart decisions about keeping my vehicle running well as long as possible. Sometimes all I need is all oil-change. Other times, there is a laundry list, but I always feel Carrie guides me honestly about what is essential and what can wait until a future date, if necessary. Carrie made sure I knew about the "buy 3 get 1 free" tire specials each time so that I could plan buying new tires strategically. She arranged for me to have a beautiful loaner vehicle each time I requested one when my vehicle needed to be in the shop for any length of time. She keeps me informed through text and calls and I've never felt "out of sight, out of mind". I've never felt rushed or hurried and she always takes the time to chat and share a laugh. She is truly Infiniti of the Palm Beaches most valuable asset. There have been times over the lifetime of my car when I have briefly considered going to a mechanic who is closer and perhaps more inexpensive. I always dismiss this thought when I consider my experience with Carrie's excellent care and the shape my car is still in after being serviced exclusively by Infiniti for all 100K miles. When buying a new battery a few months ago, I priced purchasing a new battery myself from an autoparts store. The price was very comparable to what Infiniti charged me for a new battery and installation. Carrie has always been cognizant of budget and applies coupons diligently when they are available and also informed me about my customer loyalty points, which add up quickly! Please go and see this wonderful individual. She is simple amazing and you will be in the best, most capable hands. More

GREAT SERVICE MY AIR CONDITIONER WAS NOT WORKING PROPERLY, RAY, MY SERVICE REP TOOK ME ON TIME, HAD A LOANER READY FOR ME . MY CAR WAS REPAIRED ON TIME AND TO MY AIR CONDITIONER WAS NOT WORKING PROPERLY, RAY, MY SERVICE REP TOOK ME ON TIME, HAD A LOANER READY FOR ME . MY CAR WAS REPAIRED ON TIME AND TO MY SATISFACTION . GREAT SERVICE More

Raymond gave me prompt attention and got my car serviced Oustanding service, was prompt in greeting me and took care of my needs immediately, has always been an awesome experience with him,as far as Im conc Oustanding service, was prompt in greeting me and took care of my needs immediately, has always been an awesome experience with him,as far as Im concerened hes the best you have and it wasnt any problem to get my car serviced More

Infiniti service Danny has been my service manager for about 6 years now(2 vehicles). He is always very helpful and accommodating. He is Knowledgeable about my vehicle Danny has been my service manager for about 6 years now(2 vehicles). He is always very helpful and accommodating. He is Knowledgeable about my vehicle and takes his time in explaining the services performed. My vehicle is always ready at or before the time he quotes me. I would recommend Danny highly. More

Service is amazing Danny Solozano the service consultant really takes great care of servicing my car and properly sets my expectations. He is thorough and really stands Danny Solozano the service consultant really takes great care of servicing my car and properly sets my expectations. He is thorough and really stands out from other consultants. He explains what I need and don't need along with probably future maintenance. My car always comes out perfectly humming! He really takes great pride in providing excellent service! More

Greatest Service Dept in FL! I've always had great service at Schumacher, they work around my schedule, they always give me a beautiful loaner. And my car always looks great when I've always had great service at Schumacher, they work around my schedule, they always give me a beautiful loaner. And my car always looks great when I pick it up. Danny Solozano is a great asset to your department, and I always look forward to working with him. The new Lounge is beautiful, I almost wish I could wait for my car one day. More

Ray Graham - Service Manager Extraordinaire There is no one better than Ray Graham for top quality service. I have had 3 different Infiniti's over the last several years, and each one has been There is no one better than Ray Graham for top quality service. I have had 3 different Infiniti's over the last several years, and each one has been kept in top notch shape due in large part to Ray's commitment to complete, comprehensive, professional, courteous service. From the first moment my service appointment is made until the last moment that Ray's thank-you note is left on my dash - he anticipates every need, inspects what he expects and delivers exceptional results. Kudos Ray - you ARE the BEST of the BEST! More

Professional Service Everytime I go in for an oil change or any type of service I am in & out as promised! I am kept informed of any and everything that is going on with Everytime I go in for an oil change or any type of service I am in & out as promised! I am kept informed of any and everything that is going on with my Q50. I recommend taking your vehicle to Schumacher in West Palm Beach. It's not only a professional atmosphere it's also clean & spacious. I absolutely love it! Although Chris Tyson was being verbally assaulted by some woman, he maintained his professionalism. More

Great customer service Chris Tyson is the best very honest friendly and professional i appreciate that be a woman only come there because of Chris thank you very much Chris Tyson is the best very honest friendly and professional i appreciate that be a woman only come there because of Chris thank you very much More

AMAZING - Customer Service This was my first visit to the service department. I was assigned to Carrie, she was fantastic! Professional, knowledgeable, her communication while This was my first visit to the service department. I was assigned to Carrie, she was fantastic! Professional, knowledgeable, her communication while my vehicle was being inspected was top notch. You can tell she truly cares. I had to take a shuttle to my office, they were quick and friendly. The work performed was done quickly. The service department is top notch. Ask for Carrie when you make an appointment, you won't be disappointed! She rocks! More