Infiniti of the Palm Beaches - Service Center

The Worst Experience with the Service Department. Avoid at All Costs! I recently had a nightmare experience with the service department while replacing tires on my Infiniti Q60RS. I specifically r Avoid at All Costs! I recently had a nightmare experience with the service department while replacing tires on my Infiniti Q60RS. I specifically requested tires with a manufacturing date of 2024 or at most late 2023. Instead, they installed old stock tires from mid-2022 meaning that the tires are already 2 years old while their lifespan (keeping proper traction) is only 4 years. The service advisor (and assistant manager) Anthony, was not only extremely rude but also blatantly dishonest. He had the nerve to tell me it was acceptable to install two-year-old tires on my car, claiming that new Infiniti cars often come with old tires from the factory. Seriously? Infiniti Consumer Affairs assured me that this was a lie as one would expect. Anthony gave me two ridiculous options: take the car with the old tires or leave it with them without any guarantee they'd get the correct tires. To top it off, they didn’t offer a loaner car until Infiniti Consumer Affairs forced their hand. Anthony’s condescending and unapologetic attitude was infuriating. He treated both me and the Consumer Affairs rep like we were beneath him. Like he doesn’t give a xxxx! To add insult to injury, they poorly installed the old tires, and one of them went flat before I even got home. I reached out to their COO, but unsurprisingly, nothing came of it. I expected top-notch service from an official Infiniti dealership, but what I got was worse than what you'd find at a shady discount tire outlet. Anthony acted more like a sleazy vendor at a bazaar than a professional service advisor. If you value your time, money, and sanity, stay far away from this dealership. I ended up buying brand new tires from another dealership at a better price. So, good luck trying to sell your old stock tires at full price. More

I went in for a typical oil change but turned out Danny let me know that there were a few things that needed to be updated that I pretty much had an idea already ( tires , brakes ) . He was very attentive, let me know that there were a few things that needed to be updated that I pretty much had an idea already ( tires , brakes ) . He was very attentive, explained everything in detail throughly and kept me updated during this whole process , honestly great service. On top of that Danny Is always super accommodating as well . The dealership is always nice and clean every time I’ve gone plus everyone is very nice , they check you in right away . More

I've had my 2020 QX50 for 4 years now which I purchased from the Miami area where my office is located. However since day one there were a few things that never worked which I advised the dealerships in So from the Miami area where my office is located. However since day one there were a few things that never worked which I advised the dealerships in South Dade and Coral Gables . After 6 months of calls and visits to Coral Gables I decided to have Schumacher Infinity of the Palm Beaches service my vehicle this past weekend. Mr. Danny Solórzano went above and beyond in his thoroughness of completing that service. Repairs made on features that never worked from day one. I was so impressed that I intend to purchase all my vehicles moving forward from your Dealership--I anxiously am awaiting the QX80's release...My faith in Infinity is restored!! Thank you so much. Mark & Angel More

Danny is always fair and very professional. He’s an asset to your team. Thanks He’s an asset to your team. Thanks More

Danny has been my service manager since I bought my car in 2021. He has always gone over and beyond to help me make my service super fast, on time, and easy. My car always is in amazing shape when I pick in 2021. He has always gone over and beyond to help me make my service super fast, on time, and easy. My car always is in amazing shape when I pick it up. And, he's just such a pleasure to work with. I wouldn't drive to this Infiniti if it weren't for his service and help. Thank you always so much for making my life so easy when it comes to my car. Much appreciated!! More

Anthony has great customer service and was very quick with my service. Overall all he was awesome with my service. Overall all he was awesome More

Alaijah (Service Advisor) and the entire staff were simply remarkable. My Infiniti QX80 2016 feels and looks brand new (2024). simply remarkable. My Infiniti QX80 2016 feels and looks brand new (2024). More

Service Advisor Danny S is the BEST. He always gives you 5 star customer service. I always base my service appointments based on his availability. He's kind, professional, attentive, an He always gives you 5 star customer service. I always base my service appointments based on his availability. He's kind, professional, attentive, and provides clear information and advice. More

From the time I pulled in for my service, Anthony and the team made me feel welcome and appreciated. The waiting area was extremely clear and comfortable. The communication from start to finish was GREAT! team made me feel welcome and appreciated. The waiting area was extremely clear and comfortable. The communication from start to finish was GREAT! Nobody likes to go to a car deal for service, but they truly could not have done anything more for me. The entire experience was OUTSTANDING! Thank you ANTHONY! More

Service was timely and thorough. Service Advisor, Alaiah, is absolutely phenomenal. She took the time to explain when certain service requirements would be needed. ! Service Advisor, Alaiah, is absolutely phenomenal. She took the time to explain when certain service requirements would be needed. ! More