INFINITI of the Palm Beaches

exceptional service! I recently moved to Florida. I did not have the relationship with the infiniti dealership in west palm like I had in new jersey. From the time I arriv I recently moved to Florida. I did not have the relationship with the infiniti dealership in west palm like I had in new jersey. From the time I arrived, they made me feel comfortable and relaxed. Adam took the time to listen to all of the features I was looking for in a new vehicle. I was having a difficult time deciding but Adam and Max were patient with me. I didn't feel pushed. After I decided to get the new car, they gave me a full tutorial of all the features including a second test drive to see how everything worked on the road. Adam personally introduced me to the service department. Management and finance departments were friendly. Overall I was very pleased with the service and knowing I can call on Adam anytime for help is a business relationship I appreciate. More

STAY AWAY! This was the most stressful, miserable experience we have ever had shopping for a car. The sales team were all playing on their cell phones when we w This was the most stressful, miserable experience we have ever had shopping for a car. The sales team were all playing on their cell phones when we walked in to the dealership and no one, other than the receptionist greeted us when we came in. We had an appointment to see a sales person who was not there when we arrived so they stuck us with Adam. Adam was the most unprofessional, condescending, rude person we have ever had the displeasure of meeting. He knew nothing about the cars we wanted to test drive and was more concerned whether we were ready to "make a deal" the moment we sad down in the office. Actually those were the exact words he greater us with after he told us his name. He didn't even know what we were looking for, just wanted to make sure he had a "deal" before he wasted his time. After we did the test drive and sat down the lying and cheating began. Adam quoted "laws" in Florida that don't exist, values of cars are on market that were inaccurate (we had done our homework and brought documentation). Apparently this dealership does not like informed customers - it's harder to cheat them. We finally got up and left, drove to another dealership and purchased the same car with no issues or problems. We would NEVER consider EVER using this dealership or would EVER recommend this unprofessional lying cheating miserable dealership to anyone. ***As an aside....the next dealership was so wonderful, we decided to trade in both our cars and bought two new cars that day. To bad Adam -who I imagine works on commission- was to unprofessional to even ask what we wanted or needed****. STAY CLEAR. THERE ARE MUCH BETTER EXPERIENCES AT OTHER DEALERSHIPS*** More

Service & Detail Danny did a great job informing us of what needed to be done to make sure our Infiniti stays in great shape. He wasn't pushy, he was just honest and Danny did a great job informing us of what needed to be done to make sure our Infiniti stays in great shape. He wasn't pushy, he was just honest and very helpful. He did an excellent job and I'll keep coming back. More

sales manager very arogant and unprofessional never again will I step into their showroom, had previously leased a vehicle two years ago, saleman has since left... sales manager arrogant, unprofes never again will I step into their showroom, had previously leased a vehicle two years ago, saleman has since left... sales manager arrogant, unprofessional sloppily dressed with his feet up on his desk, very arrogant in his discussion of price, told me essentially to get lost, have owned or leased more than ten infinitis in the last 10 years and I have never been treated so rudely.. went down to ft. lauderdale and was treated with dignity and respect, trade in valued at $9,900 more than trade in at Schumacher... was told by Scott mgr. "we don't need you car on a trade in," take it some where else.. what an arrogant son of a b___! learned he was an assistant golf pro previously, 2+2 =4.. bet he won't be there in a month or two. what a jerk.. not a good representative for Mr. Schumacher.. More

Satisfied customer - service call My service consultant, Danny Solorzano was very professional, informative, prompt and he explained everything that needed to take place. Everything w My service consultant, Danny Solorzano was very professional, informative, prompt and he explained everything that needed to take place. Everything was finished within the time period that he estimated. It was a pleasure to have this work done by such a professional staff. More

Unhappy, Dissatisfied and Robbed by Infiniti! Unless you have excellent warranty, they will suggest unnecessary repairs, will quote one price and will charge you something else completely. I have Unless you have excellent warranty, they will suggest unnecessary repairs, will quote one price and will charge you something else completely. I have always been a dedicated Infiniti user and I believe in going to the dealership for repairs. However, as my warranty expired, I found that the service changed. My service advisors became more like sales people, selling parts for my car that were absolutely not needed. Finally, on my last visit, I was quoted one price only to show up and find that an entirely different price was on the agenda. They are sheisty and are happy to take advantage of loyal paying customers. Their mission is to rob you blind if you keep coming back. They will waste your time and your money if you trust that they are working in your best interest. They received one star because zero was not an option! Never again! More

Very Good! My experience was very good. I was very happy. Dion had a lot of information to help me make my decision in which car was best for me. He is a nice gu My experience was very good. I was very happy. Dion had a lot of information to help me make my decision in which car was best for me. He is a nice guy to work with. I love my Infiniti Q50! More

Excellent Service Adam was very helpful from the moment I walked in the door. I was looking for a vehicle that the dealership did not have. Adam listened to my wants an Adam was very helpful from the moment I walked in the door. I was looking for a vehicle that the dealership did not have. Adam listened to my wants and needs and found a car that was not only a better vehicle than the one I was searching for, but at a better price! I am extremely happy with the service and professionalism that Ad displayed. I will recommend Adam to anyone that is searching to purchase a vehicle soon! More

Extraordinary Service Travis made my service experience awesome. I trust no one else with the care of my car. Travis was very polite, courteous and went beyond the call of Travis made my service experience awesome. I trust no one else with the care of my car. Travis was very polite, courteous and went beyond the call of duty. Travis far exceeded my expectations and made me comfortable with entrusting my car to his care. More

Would Highly Recommend this Dealership What a top notch overall experience buying our new car back in Nov 2013. First off, the initial internet price inquiry offered us quite a discount tha What a top notch overall experience buying our new car back in Nov 2013. First off, the initial internet price inquiry offered us quite a discount that it was worth the 5 hour drive up from Key West to check it out. Secondly, the selection of the particular vehicle we were looking for was endless. They had at least 4 vehicles of every color available and also every interior color available with all the amenities too. You name it, it was there. If you couldn't find your car from one that they had available on the lot, then it didn't exist. Our salesman was wonderful, very patient, informative and made it a very pleasurable experience. No pressure or hovering!!! Great all around guy. The finance manager, Anthony Palestos, was wonderful also. Very patient to answer all our questions and address our concerns and explain each and every piece of paperwork and did not rush us thru it given the fact it was 6:00 and the dealership was already closed. The commitment to the customer still continues from Dion far after the deal was done. He is quick with a response / resolution to any issue I have and that in itself is very comforting. The Infinity portion of the Schuhmacher dealership/showroom was not huge for the overwhelming inventory they had but was modern, very clean and welcoming. I am the first to admit, I dread when its time to go car shopping, but honestly, I really enjoyed this and would HIGHLY RECOMMEND this dealership to anyone who is looking for that car buying experience that will keep you coming back!! More