INFINITI of Willow Grove

Great experience and dealership. Our family has been with Faulkner Infiniti for many years. They offer great care and service. Our family has been with Faulkner Infiniti for many years. They offer great care and service. More

Very responsive and efficient in providing information for purchase vs lease of new car needed. for purchase vs lease of new car needed. More

Very smooth, easy to work with. Never tried to push something I didn’t want, which I love. Treated well with everyone I interacted with. Highly recommended Never tried to push something I didn’t want, which I love. Treated well with everyone I interacted with. Highly recommended More

Excellent very happy looking forward to doing business in the future with them and leasing another Infiniti the future with them and leasing another Infiniti More

I did a lot of research online for a particular INFINITI certified vehicle and contacted Faulkner in Willow Grove. I worked with Nick Arnott and found him to be pleasant, patient and helpful in answering m certified vehicle and contacted Faulkner in Willow Grove. I worked with Nick Arnott and found him to be pleasant, patient and helpful in answering my questions. I was traveling from NJ and he was very flexible with his time. Overall, I found the people at this dealership to be friendly and professional with a no hard sell approach. More

This dealership is excellent in every way. I’ve been coming here since 2006 and have always been treated extremely well. I’ve been coming here since 2006 and have always been treated extremely well. More

It was a pleasure working with Nick. I searched a lot of pre-owned Q50s online before contacting Faulkner and another dealership. I got connected to Nick and he delivered on everything h I searched a lot of pre-owned Q50s online before contacting Faulkner and another dealership. I got connected to Nick and he delivered on everything he said he would do before I came to the dealership. Different story at the other place. Very smooth negotiation and transaction with Nick at Faulkner. More

Nicholas Arnott, was a great sales person to work with. He was very prompt with responses and treated me very well. He even kept me informed on the deal on his days off which I really appreciated. The whol He was very prompt with responses and treated me very well. He even kept me informed on the deal on his days off which I really appreciated. The whole dealer ship was professional and personable! Nicholas and the whole team made the experience very enjoyable! I will recommend them to anyone I know buying a car or truck! Thanks again! More

Nick Arnott and his team were a pleasure to work with. It was the easiest vehicle leasing experience of my life. They acted quickly, answered all questions and were in constant communication. I would high It was the easiest vehicle leasing experience of my life. They acted quickly, answered all questions and were in constant communication. I would highly recommend them to anyone interested in an Infiniti. More

My experience with Infiniti of WG (Faulkner) was disappointing. Long wait time from drop-off to pick-up. (3 days). communication was fair, at best. No loaner vehicle for me as my perfect vehicle is disappointing. Long wait time from drop-off to pick-up. (3 days). communication was fair, at best. No loaner vehicle for me as my perfect vehicle is considered too old. I've spent over $3000, for services performed by Infiniti of WG over my past 3 visits. Am I not as valuable as someone with a 5 yr. old vehicle? Unfortunately, I have not been treated well by Infiniti of WG (Faulkner) and will use another service provider in the future. Oh, yes, my vehicle was in for a 7:30 AM appointment. It didn't reach the shop till after 4PM +/-. Yet, no loaner! 3 days, seriously??? Thus, the 3 day wait. Never again! I was advised the differential fluids needed to be changed as my vehicle had 70,000 mi. Fluid changes recommended at 60,000 mi. I reviewed previous invoices from Faulkner and found that the fluids were changed in 2022 by Infiniti of WG (Faulkner). Shame on me for trusting them. Another $300+ spent in error. Funny thing, wouldn't you assume I was in the market or could be in the market for a new or newer vehicle? What better way to acquaint me with a new Infiniti than by loaning me a service loaner/vehicle during the 3-day event! By the way, I spent $1500+ at this service visit. Well, good luck if you are taking a chance with Faulkner Infiniti service. As a foot note, the vehicle is outstanding and runs better than the newer Infiniti Q series. Sorry Faulkner Infiniti of Willow Grove. Whoops, there goes another customer! 😒 More