INFINITI of Willow Grove

I had a pleasant experience working with Todd and the team at Infinity of Willow Grove. They were knowledgeable and helpful with regard to my choice of cars, willingness to work out a great deal with me team at Infinity of Willow Grove. They were knowledgeable and helpful with regard to my choice of cars, willingness to work out a great deal with me and very flexible! I would have rated my entire experience as "great" across the board if the day of sale did not take as long as it did. They had computer problems, so my 1 hour delivery ended up being a 2-1/2 hour delivery. The review of the car was very comprehensive--however, they missed a couple of things like review of the moon roof and spare tire. More

Rob really worked with us. Answers were quick and we didn't have to deal with any dealer "bull....". We would go back to Infiniti of Willow Grove for another car. They went below the price that a compe didn't have to deal with any dealer "bull....". We would go back to Infiniti of Willow Grove for another car. They went below the price that a competitor offered us without hesitation. From start to finish (coming in until driving out with the car) was less than two and a half hours. More

This was the nicest dealership I have ever worked with. From the FANTASTIC Salesman (Frank) to the Sales and Financial Managers and to Todd who did an awesome job explaining all the features of the new car From the FANTASTIC Salesman (Frank) to the Sales and Financial Managers and to Todd who did an awesome job explaining all the features of the new car - they were all so professional and CUSTOMER DRIVEN... HIGHLY RECOMMEND THIS DEALERSHIP..... Special thanks to Frank for all his help with getting us into the NEW INFINITI EX. LOVE IT! More

The dealership had a very friendly relaxed atmosphere. My questions were answered. If not an answer was gotten. Enjoyed the test drive and Jason was very knowledgeable. I didn't get the stereotypical car My questions were answered. If not an answer was gotten. Enjoyed the test drive and Jason was very knowledgeable. I didn't get the stereotypical car salesman pressure that I hate when buying a new car. That was a big plus. I also liked that Jason was familiar with the other cars I was looking at. He didn't bash them but spoke to performance which was my concern in this purchase. I had done my research before coming in and read just about every review/report I could find and I found the G37 didn't disappoint. I also liked the honesty of the Sales manager when I started to think about the possibility of the coupe instead of the sedan. He was very upfront about its performance in snow and that I should consider that before making a decision. I also was very pleased that he had no problem producing the invoices on the 2 cars in consideration. I never felt rushed or that if I didn't make an instant decision I would loose the deal. It was probably one of the most pleasant new car purchases I have made. More

I visited this dealership with the intention of leasing a G37x for a reasonable price. I found the place neat, inviting and found every person I got into contact friendly, polite and intelligent. Larry, my G37x for a reasonable price. I found the place neat, inviting and found every person I got into contact friendly, polite and intelligent. Larry, my sales person, presented the car in details during our test drive and we could come to a mutually satisfying financial agreement relatively fast for a vehicle equipped and trimmed to my satisfaction. His sales manager helped to close the business with the generous offer to show the car to my spouse at home for final agreement before closing. They notified me a few days later when spotted the desired automobile and everything went quick and smoothly with our final purchase closing according to our preliminary agreement. Larry has been outgoing to explain every detail of the vehicle use even after the payment has been done. It was overall a pleasant purchase experience. More

Jeff Giraldi and Fred Poole were great to deal with. They were friendly, responsive, knowledgeable and flexible. We agreed on a lease deal that was very reasonable. No pressure sales tactics -- just g They were friendly, responsive, knowledgeable and flexible. We agreed on a lease deal that was very reasonable. No pressure sales tactics -- just good customer service. Plus, the car itself is great! More

After I visited Willow Grove, I did my due diligence with 5 other Infiniti dealers to purchase an EX35. In the end, I came back to Willow Grove because Jim and Lisa did the following: a) gave me the best pr 5 other Infiniti dealers to purchase an EX35. In the end, I came back to Willow Grove because Jim and Lisa did the following: a) gave me the best price, b) gave me the best financing rate, c) bent over backwards to help me figure out the car, and offered to meet with me any time I had any questions or concerns. Jim and Lisa were available on off hours with their cell phones, and told me each time, "don't worry, we will take care of everything for you." More

Over the years my husband and I have purchased many makes/models of cars. We have horror stories to tell. Byt far this experience was the best we ever had. Purchasing a car from Infiniti of Willow Gro makes/models of cars. We have horror stories to tell. Byt far this experience was the best we ever had. Purchasing a car from Infiniti of Willow Grove has been a joy and hassle free. We purchased exactly the model we wanted; and the exterior/interior colors we wanted. All the staff from Vice President on down was friendly and bent over backwards to assure we were happy and satisfied. Infiniti of Willow Grove is the place to go! More

Great car, just as advertised when I went to go see it. The price was great, drove 200 miles to purchase it. Only wish they had more previous history on the car when i purchased it. (It was used) Friendly The price was great, drove 200 miles to purchase it. Only wish they had more previous history on the car when i purchased it. (It was used) Friendly service and dealership look clean. I would definitely recommend buying a car from this dealership. More

Initial experience was favorable - I was doing an employee pricing deal - walked in, bought the car on the spot. They let me take the car home that night and I returned the next day complete paperwo employee pricing deal - walked in, bought the car on the spot. They let me take the car home that night and I returned the next day complete paperwork and have the car prepped. I told them I needed to be in southern VA later that day and they assured me they would put me first and have me in an out in 45 minutes. Two and half hours later, I left steaming. I had just had throat surgery for thyroid cancer and my voice was not good. So every time I had to remind them about my schedule, my blood pressure started to go up. I really got the sense that after getting $50K out of me, they didn't give a crap. That was confirmed when I called their finance guy with a follow up question and he took a week to get back to me. I won't go back. I was expecting great service . . . it's just sales and marketing as usual. More