INFINITI of Willow Grove

I recently purchased an Infiniti G37x Sedan from the Willow Grove dealership. I could not have been happier with both buying the experience and the car. My sales person was Lisa Russell and she was a Willow Grove dealership. I could not have been happier with both buying the experience and the car. My sales person was Lisa Russell and she was a delight to work with. I consider myself an informed buyer and I like to do considerable research before I make any purchase, especially one as big as a car. I worked with multiple dealers in the area and while I did not have a bad experience with any of them, Lisa with Willow Grove definitely stood out from the rest. Not only did I test drive the car twice, I also exchanged multiple emails with Lisa to narrow down my options and complete the sale. There was the customary bargaining, but I was surprised with how quickly I was able to get a very competitive quote which I certainly felt was fair. Furthermore, I added the complication of getting a clear film added to the front of my car to protect from chips and Lisa worked to bring in an outside contractor to do the work at the dealership so I didn't have to deal with it after I drove off the lot. What more can I say except great customer service and I would highly recommend the dealership and Lisa to whoever is in the market for an Infiniti. More

Kevin was very professional and had great product knowledge. He fully informed us on every aspect of the Infiniti we purchased. I would recommend Infiniti of Willow Grove and Kevin Lee to friends and knowledge. He fully informed us on every aspect of the Infiniti we purchased. I would recommend Infiniti of Willow Grove and Kevin Lee to friends and family wanting to make a new car purchase. Thanks- More

I have been looking for a car for a few months now and have not been satisfied with the dealerships I have visited thus far. However, I was pleasantly surprised when I stopped in to Infiniti the other we have not been satisfied with the dealerships I have visited thus far. However, I was pleasantly surprised when I stopped in to Infiniti the other week to see what they had to offer. Jim approached me right away with a friendly and delightful attitude. His knowledge of the cars couldn't be beat, and I didn't feel like I was being pressured. I have not yet decided on a car, but I am thankful for the wonderful customer service I received. More

As previously written, my review was NOT for sales, but service so let me reiterate. I am a returning customer because of the service manager, David Coleman. I have only had minor issues in the pas service so let me reiterate. I am a returning customer because of the service manager, David Coleman. I have only had minor issues in the past 8 years or more, sicne my first Infiniti G 35- now 37X. Everything is evaluated, taken care of , and I have a loaner so there is no downtime. From appts to problems, I am treated with kid gloves, from all service members and sales, but David Coleman, the service manager is the reason that I still lease Infiniti after Infiniti. More

Lisa Russell from Willow Grove was the best sales person I have ever dealt with!! She was so genuinly friendly which really eased this process. She was honest and had excellent follow-up skills, even call I have ever dealt with!! She was so genuinly friendly which really eased this process. She was honest and had excellent follow-up skills, even calling me from her home on her night off to provide me with additional information. She took so much time to explain the nav system, etc when we bought the car which I really needed. She was thorough in her explanation of the car and was incredibly knowledgeable about every aspect of the vehicle. Even when I had to deal with the finance person (Tom), he was just as great to work with. I highly recommend this dealership to anyone, especially for those who may be skeptical of the car buying experience. You won't be disappointed with Lisa and Willow Grove Infiniti!!!! More

I am a 6 time returning customer, primarily for the service given to me @ Infiniti Willow Grove. I am treated with respect, high quality communication and explanation . Since I have always leased service given to me @ Infiniti Willow Grove. I am treated with respect, high quality communication and explanation . Since I have always leased and owned the car 3-4 years I have never had major repairs, but depend on the service manager for the latest updates, oil changes, tires, and occaisionally a replacement part. My car is returned in better condition- beautifully cleaned everytime. In addition, you are given a loaner when your car is kept for any length of time . David Coleman is the ultimate professional when it comes to dealing with customers for any reason and his staff, under his direction. More

Purchased a gently used 2008 EX35 from them and within a month noticed high-pitched ringing noise on acceleration. Had car in twice for service to check it out, the first time they said they were ordering month noticed high-pitched ringing noise on acceleration. Had car in twice for service to check it out, the first time they said they were ordering a part then never called me back, the second time they denied hearing any noise(even though everyone who rides in the car with me can hear it). They said there is nothing they can do because no fix exists for the problem, and they were not willing to check out my car further or replace any parts. The loaner they gave me made the same high-pitched ringing noise and was filthy and had lots of mud and sticky stuff inside the car. I spoke with the service manager Steve and the sales guy who sold me the car, Charlie. No one wanted to take any resposibility or refer me to anyone who may be able to help. I do not believe I was sold this "certified" car in good faith and I asked for the phone number of a higher management person I could speak to multiple times and my requests fell on deaf ears. More

It was a very plesant expeirence overall. Infinti of Willow Grove is conveinant off of the Pa turnpike. They were kind enough to give me a demo G 37 to try out while I was taking my Mom to the eye docto Willow Grove is conveinant off of the Pa turnpike. They were kind enough to give me a demo G 37 to try out while I was taking my Mom to the eye doctor. It handled very well. They also dug a car out of the snow I was interested in; so I could see the color. More

Kevin was a pleasure to work with. He was very accomodating, honest and always made sure to keep me updated with the progress of my sale. If there was a question that he didn't know the answer to accomodating, honest and always made sure to keep me updated with the progress of my sale. If there was a question that he didn't know the answer to, he would admit it rather than making something up and follow up with someon else who was more knowledgeable. I would highly recommend Kevin and Audi Willow Grove Infinit/Audi. More

We bought a used car from this dealership. At the time of sale I noticed hail damage on the car and was about to walk out from the deal. The sales person and sales manager indicated that they will fix the da sale I noticed hail damage on the car and was about to walk out from the deal. The sales person and sales manager indicated that they will fix the damage in their service center and that's why we accepted their price offer. We received a "We Owe" voucher from them at the time of sale regarding fixing the hail damage on the roof. Later on when I called the sales person Lisa Russell to setup an appointment, she did not return calls. We tried to contact her and the general manager Stuart Zeidman multiple times but they were non responsive. Finally when I got hold of their service center, for fixing the damage, they said the sales is only covering $100 for the coverage and we will have to pay $700 out of our pocket. They have been dishonest in this deal and we feel that we've been cheated by them. I will never do business with them again or recommend them to anyone. More