INFINITI of Willow Grove

Great leasing experience overall. Low key friendly sales approach by Dan. We very much appreciated his staying after hours to walk with us while we were in the lot after closing time. The car has exceeded o approach by Dan. We very much appreciated his staying after hours to walk with us while we were in the lot after closing time. The car has exceeded our expectations and the deal was very good. Could have used a bit more time explaining the nuances of some of the technological features.Compared to other lease/buy experiences, this was one of the most hassle-free, with great attention to handling the process in a seamless manner. All of the people we met were courteous and friendly and we look forward to a continued great relationship as we move forward. More

I just purchased my 4th Infiniti, the 3rd from Infiniti of Willow Grove. All 3 cars were purchased from Arthur Weiner. Arthur is very knowledgeable with no high pressure or hype. The service is friendly of Willow Grove. All 3 cars were purchased from Arthur Weiner. Arthur is very knowledgeable with no high pressure or hype. The service is friendly, polite and always accommodating. The pricing beat the competition 3 out of 4 times and they will go get your car in a another state to save you from having to order one from the factory and wait months. I also use Infiniti of W.G. for service and I find them thorough and they always let me use a loaner while mine is in the shop. I highly recommend Infiniti of Willow Grove and in particular, Arthur Weiner. More

The dealer ship was a great place to do business! From the moment i walked in Arthur was there to help! At the time we were looking to buy a car on the spot but after hearing the price they offered us for the moment i walked in Arthur was there to help! At the time we were looking to buy a car on the spot but after hearing the price they offered us for the car it was to good to pass up! The place is a great place to do business and are really great at working with you to meet the requirements you need! More

Boy is this going to be a long one. First off, I Boy is this going to be a long one. First off, I sent my information online to get a price quote. This was going to be my first car purchase and Boy is this going to be a long one. First off, I sent my information online to get a price quote. This was going to be my first car purchase and I Wanted to take my time, do the research, and get the best deal and best experience possible. I also did not want to settle for any car, its not everyday you buy one. So I wanted something that I was going to be 110% happy with. The quotes went to 3 different dealerships. After, speaking to two different dealerships, I went for a test drive at Willow Grove (it's on my way home from work). Willow Grove was very nice to me during and after my test drive, until I told them that I would come back after thinking about it. Since they didnt have a car that I wanted (white w/ NO WOOD), i decided to wait and think about it. WG kept calling me and forcing me to put a deposit down on a car with wood in it, which I did not want. But they threw in.."its only 15 bucks a month", etc etc. "its going to go, someone is looknig at it right now". Ya well 15 bucks for 5.5 years...that adds up on top of everything else that is only and extra 15-20 bucks a month. Why pay for things if you dont want it?!!!! Also, Im pretty sure if you sell that one car, you have more vehicles that come in on that lot. After this I talked to Jennifer at Holman Infinti- the other dealership that contacted me from my online quotes. She was SPECTACULAR from the gate! She even went ABOVE AND BEYOND before I even stepped into her dealership to find the car that I wanted somewhere else. She finally found it 2 hours away in MD and sent a driver to go get it for me at no extra charge. WG got wind of this and called me saying that they NOW would be able to get the car I really wanted. But in my mind, it was too little too late. I told them it was nice working with them and I wish it could have worked out but I was going with another dealership. Then, the salesman said started to get angry and said I wouldn't be able to get my services done there (they are my local infinti and closest to my house and they knew this). Then he said, if I did go there.. " you would not get the same treatment". Well, it doesnt seem I got the same treatment there anyway from the start. Maybe I should have came in a 3 piece suit that day. I questioned him on this (I'm a woman and I am young...but I am no idiot) and then he backtracked a little and started realizing what he was saying. This is not how you earn business, by yelling and Lying to your customers. I trusted both dealerships with my work phone number, and WG crossed the line with that phone call. I am so glad I didnt buy the car with them. I bought the car when I was ready, and got the best deal, and the BEST customer service experience I could ask for at Holman infinti in Maple Shade. Everyone was so polite to me (even with my flips flops on) and you can really see the team effort they all put in satisfying a client. As for Willow Grove, I knew I was taken advantage of and now when I pass by it everyday on my way to work it honestly makes me sick to my stomach to even look at the sign after the way I was treated. People buy cars when they want to not when the salesman prefers. I will NEVER go there to get my services done. I will drive an extra 30 minutes to another state to give someone else my business. Enough said. More

I was in the market for a new car. I was looking at the new Nissan's as I felt the Infiniti's were out of my price range. I ended up falling in love with the new Infiniti G37 coupe. Jim Sullivan from Infin new Nissan's as I felt the Infiniti's were out of my price range. I ended up falling in love with the new Infiniti G37 coupe. Jim Sullivan from Infiniti of Willow Grove helped me out with great financing and a great deal on my new vehicle. I am beyond happy with the service and individual attention I am receiving. I am a new life time customer! Thank you Infiniti of Willow Grove and Jim Sullivan! More

I drove over a bump in Princeton, New Jersey, on a Saturday. There were "clangs" coming from the under carriage and I thought the tires were flat. I parked the car and found leaking water from the fro Saturday. There were "clangs" coming from the under carriage and I thought the tires were flat. I parked the car and found leaking water from the front passenger side. I got on my knees to see if any pipes were hanging. It was imperative to get home (45 min. away). When I arrived at my house in Fort Washington, I parked in the driveway. After reading one of the books that come with the car, I felt certain it was my engine coolant leaking. Monday morning I called for Mike Costante, Service Consultant, whom I had been in to see on three other occasions. On the phone he gave me great confidence about driving the 10 minutes to the shop. Although they were overly busy, Mike managed to get me in...and it was a quick out. My fears were relieved...it was the air conditioner and all liquids in my car were where they were supposed to be. I was very lucky. Mike explained what had happened and assured me my car was good to go. He has always been very helpful on the phone and in person. He is professional in his dealings with his clients and I just know my next car will be another infinity. I get such good serivce. Thanks Mike! More

Great experience overall from start to finish! Jim was great to work with and very knowledgeable with the Infiniti product! Infiniti of Willow Grove creates a low pressure atmosphere. Def reccomend Infin great to work with and very knowledgeable with the Infiniti product! Infiniti of Willow Grove creates a low pressure atmosphere. Def reccomend Infiniti of Willow Grove!! If your looking for a new car make sure you ask for Jim! More

Overall experience was great! I was very pleased with the customer service I received and felt that I was getting the best deal for my money. Jim really knew the Infiniti brand and what it has to offer. At n customer service I received and felt that I was getting the best deal for my money. Jim really knew the Infiniti brand and what it has to offer. At no point did I feel pressured. I would absolutely recommend Infiniti of Willow Grove! More

While I had some bad experiences at this dealership, the managers there did what they could to make it right; I know one employee's actions does not speak for the whole service department but sometimes it c managers there did what they could to make it right; I know one employee's actions does not speak for the whole service department but sometimes it can come off that way. I appreciate them taking the time to discuss with me my experiences and doing what they could do make things right. More

This is the second Infiniti M that we have purchased with Lisa. As was the case last time, she made the whole car purchase experience very easy - almost fun. Lisa clearly knows her Infiniti M's inside and ou Lisa. As was the case last time, she made the whole car purchase experience very easy - almost fun. Lisa clearly knows her Infiniti M's inside and out and made our myriad of choices easy to make. She invested the time necessary to be certain we were happy with those choices and took the time to compare differences with our original Infiniti M. What is even more striking about Lisa is the time she invests in helping us during the "delivery" process. These cars are quite complex (paricularly the Navigation system) and Lisa was careful to be cerain that we understood all the features that came with the car and made certain they were set to match our preferences. It is possible she spent even more time with us than when we purchased our first M even though a number of the features were quite similar. This is an extremely important aspect of service because you want to avail yourself of all that you bought (convenience, safety, and performance-wise)and it is likely we would not if she did not invest that time. We have reommended Lisa and Infiniti of Willow Grove to our friends in the past and certainly will in the future. It is nice to have this means to communicate our appreciation. More