INFINITI of Willow Grove

The dealership had a very friendly relaxed atmosphere. My questions were answered. If not an answer was gotten. Enjoyed the test drive and Jason was very knowledgeable. I didn't get the stereotypical car My questions were answered. If not an answer was gotten. Enjoyed the test drive and Jason was very knowledgeable. I didn't get the stereotypical car salesman pressure that I hate when buying a new car. That was a big plus. I also liked that Jason was familiar with the other cars I was looking at. He didn't bash them but spoke to performance which was my concern in this purchase. I had done my research before coming in and read just about every review/report I could find and I found the G37 didn't disappoint. I also liked the honesty of the Sales manager when I started to think about the possibility of the coupe instead of the sedan. He was very upfront about its performance in snow and that I should consider that before making a decision. I also was very pleased that he had no problem producing the invoices on the 2 cars in consideration. I never felt rushed or that if I didn't make an instant decision I would loose the deal. It was probably one of the most pleasant new car purchases I have made. More

I visited this dealership with the intention of leasing a G37x for a reasonable price. I found the place neat, inviting and found every person I got into contact friendly, polite and intelligent. Larry, my G37x for a reasonable price. I found the place neat, inviting and found every person I got into contact friendly, polite and intelligent. Larry, my sales person, presented the car in details during our test drive and we could come to a mutually satisfying financial agreement relatively fast for a vehicle equipped and trimmed to my satisfaction. His sales manager helped to close the business with the generous offer to show the car to my spouse at home for final agreement before closing. They notified me a few days later when spotted the desired automobile and everything went quick and smoothly with our final purchase closing according to our preliminary agreement. Larry has been outgoing to explain every detail of the vehicle use even after the payment has been done. It was overall a pleasant purchase experience. More

Jeff Giraldi and Fred Poole were great to deal with. They were friendly, responsive, knowledgeable and flexible. We agreed on a lease deal that was very reasonable. No pressure sales tactics -- just g They were friendly, responsive, knowledgeable and flexible. We agreed on a lease deal that was very reasonable. No pressure sales tactics -- just good customer service. Plus, the car itself is great! More

After I visited Willow Grove, I did my due diligence with 5 other Infiniti dealers to purchase an EX35. In the end, I came back to Willow Grove because Jim and Lisa did the following: a) gave me the best pr 5 other Infiniti dealers to purchase an EX35. In the end, I came back to Willow Grove because Jim and Lisa did the following: a) gave me the best price, b) gave me the best financing rate, c) bent over backwards to help me figure out the car, and offered to meet with me any time I had any questions or concerns. Jim and Lisa were available on off hours with their cell phones, and told me each time, "don't worry, we will take care of everything for you." More

Over the years my husband and I have purchased many makes/models of cars. We have horror stories to tell. Byt far this experience was the best we ever had. Purchasing a car from Infiniti of Willow Gro makes/models of cars. We have horror stories to tell. Byt far this experience was the best we ever had. Purchasing a car from Infiniti of Willow Grove has been a joy and hassle free. We purchased exactly the model we wanted; and the exterior/interior colors we wanted. All the staff from Vice President on down was friendly and bent over backwards to assure we were happy and satisfied. Infiniti of Willow Grove is the place to go! More

Great car, just as advertised when I went to go see it. The price was great, drove 200 miles to purchase it. Only wish they had more previous history on the car when i purchased it. (It was used) Friendly The price was great, drove 200 miles to purchase it. Only wish they had more previous history on the car when i purchased it. (It was used) Friendly service and dealership look clean. I would definitely recommend buying a car from this dealership. More

Initial experience was favorable - I was doing an employee pricing deal - walked in, bought the car on the spot. They let me take the car home that night and I returned the next day complete paperwo employee pricing deal - walked in, bought the car on the spot. They let me take the car home that night and I returned the next day complete paperwork and have the car prepped. I told them I needed to be in southern VA later that day and they assured me they would put me first and have me in an out in 45 minutes. Two and half hours later, I left steaming. I had just had throat surgery for thyroid cancer and my voice was not good. So every time I had to remind them about my schedule, my blood pressure started to go up. I really got the sense that after getting $50K out of me, they didn't give a crap. That was confirmed when I called their finance guy with a follow up question and he took a week to get back to me. I won't go back. I was expecting great service . . . it's just sales and marketing as usual. More

I have really loved my G35X that my lease was set to expire on three months from now. I was sad to think that I would not be able to get another Infiniti but from what I could tell by visiting the Infin expire on three months from now. I was sad to think that I would not be able to get another Infiniti but from what I could tell by visiting the Infiniti site online, the lease for a new comparable car would be prohibitively high. Well, Frank Vitolo called me and said I should go in and hear about the great deal I could get on a new car, and I didn't believe him. He called me again and was so nice on the phone, I just had to go in, skeptical as I was. Well, he totally blew my mind with this great offer and in a couple of hours I drove out with the car of my dreams, the same one I had before with a couple of extra options, with a very small down payment and get this, my lease payment is $65 LESS than I paid on the old car! I think it was magic or something...I will definitely get my next car from Frank! He couldn't have been nicer or more professional. And when it came time to sign the paperwork, Wayne was just wonderful to work with. Of the 12 cars I have bought over the years, this was by far the best experience I have ever had. I am a customer for life! More

I contacted this dealership after finding them online. Their online site was easy to use and allowed me to not only find the type of vehicle I was looking for but assure it had the options I wanted. Afte Their online site was easy to use and allowed me to not only find the type of vehicle I was looking for but assure it had the options I wanted. After a couple emails and phone calls the deal was done. The sales person, Todd, went out of his way to work around my schedule and obtain answers to my questions quickly. I live in another state and they took the time to drive the vehicle to me and explained to my wife and I how everything worked. This was the easiest car buying experience I have ever had solely because the dealership, from the salesperson to the finance department, made the process painless. I am guessing the total time I spent on this purchase was about 1 1/2 hours from first email to car in my driveway. That is unbeatable, and I never set foot in their dealership. I would highly recommend Infiniti of Willow Grove. More

I was very impressed. I did my homework and knew exactly what I wanted, and what I felt was a reasonable price. I originally went there to look at one car, and it was just beyond what I could afford. Todd what I wanted, and what I felt was a reasonable price. I originally went there to look at one car, and it was just beyond what I could afford. Todd did not try to force the sale at all, but instead found me car that was exactly what I wanted and in my price range (I actually liked it better than the first). He will take as much time as you need to educate you on the features of the car, and the paperwork didn't take much more than 15 minutes to complete. Everyone at the dealership I spoke to was friendly and accommodating. I would highly recommend giving them a shot. More