INFINITI of Willow Grove

This is my 6 th Infinity from the Willow Grove location. This is my 6 th Infinity from the Willow Grove location. Obvioulsy I am a fan of your prodcut line and dealership. I am very happy with the level of This is my 6 th Infinity from the Willow Grove location. Obvioulsy I am a fan of your prodcut line and dealership. I am very happy with the level of service provided by the sales and service departments. The location of the dealership is ideal, just off the PA turnpike exit. More

The entire process of buying my new car was first class. I came into the store on a Friday and test drove the car I was interested in. Jeff walked me through all of the features. I explained that I was test I came into the store on a Friday and test drove the car I was interested in. Jeff walked me through all of the features. I explained that I was test driving several models and there was no pressure to buy on the spot. I came back on the following Monday having made my decision to purchase an Infiniti. Price negotiation was reasonable. Once we came to a price and I filled out the financing application, the financing office noticed that my employer was part of the Infiniti VPP program. As such, they were able to lower my price even further. Jeff made the process very easy. He even came to my house the next day so that I could pick up the car at the dealership without having to worry about what to do with my current car. I would difinitely recommend Jeff if you are considering the purchase of an Infiniti. More

As a first time car buyer I didn't know what to expect after hearing from peers that buying a car can be a very stressful experience. I can Honestly say that Larry Regan as well as the rest of the Infinit after hearing from peers that buying a car can be a very stressful experience. I can Honestly say that Larry Regan as well as the rest of the Infiniti Sales Team made it a remarkable experience. Not only was I confident that I was making the right decision and buying a tremendous car, but I was amazed by the amount of care the whole team put into making this a great experience. Larry did a wonderful job at explaining the ins and outs of the vehicle I was interested in. The sales team did a better than great job at being proactive about moving the process along and having me out the door with the keys in my hand within a few hours. Thank you Larry Regan and the Infiniti Sales Team for a great car and a memorable experience! Sincerely, Patrick Mehaffey More

What a great experience. I spoke with Greg initially over the phone , told him whai I wanted to accomplish and how I wanted to get there. He actually listened to what I had told him. There was absolutely no the phone , told him whai I wanted to accomplish and how I wanted to get there. He actually listened to what I had told him. There was absolutely no need to go over what I had expressed to him . He was very detailed and precise .When I went to the dealer the next day to look at what he had come up with it was like the world had stopped when I walked through the door. I was greeted bu any one who was not waiting on other customers and asked if I could me helped in anyway and offered a beverage. Greg had two vehicle options based on the criteria I had given him , explained both and we discussed the pros and cons of both enabling me to make an informed decision. Having made a decision, we set up a day and time to conduct our business and on that day the entire transaction was flawless. Rob, the finance person too his time and explained all of the documents to me and presented my warranty options in a non pressured manner as to not make me feel uncomfortable. I have purchase and or leased some 20 vehlcles over the years, as many as 4 from the same dealer and salesperson however this was with out a doubt the best experience I have ever had . My thanks to every one involved, I had thought that customer service and satisfaction were a thing of the past but this experience renewed my faith in it. More

First time using this dealership...However not a first time Infinity purchaser. Actually came here "instead" because of follow-up and interest from sales person Greg Black (Lisa Russell too) His knowledge time Infinity purchaser. Actually came here "instead" because of follow-up and interest from sales person Greg Black (Lisa Russell too) His knowledge and interest in us is what had us signing on the dotted line...of course we feel like we got a fantastic deal as well...love my 2nd FX ! Will see you for service and in 39 months for another one !! Thank you for your time and attention....Completely satisfied overall with this dealership !! More

Salesman was very professional, courteous and responsive to any of my questions. Spent much time with me on the test drive showing features of car along with benefits. Also took the time to walk me through to any of my questions. Spent much time with me on the test drive showing features of car along with benefits. Also took the time to walk me through the service facility and introduce me to the various managers. I would definitely recommend Infiniti of Willow Grove. Ask for Larry Regan and you'll be treated great! More

Greg Black and the Infiniti of Willow Grove staff made purchasing my EX35 outstanding. They make for the best car buying experience. Well worth the trip from Delaware for the great pricing and high level purchasing my EX35 outstanding. They make for the best car buying experience. Well worth the trip from Delaware for the great pricing and high level of customer service delivered by Greg Black and Infiniti of Willow Grove. More

Jeff was excellent to work with. He was very knowledgeable about the car I was interested in and assisted throughout the entire process from showing me what was available to leaving the lot with knowledgeable about the car I was interested in and assisted throughout the entire process from showing me what was available to leaving the lot with the car. I would definitely recommend your dealership and Jeff to my friends and family. More

My experience started with my Sales Rep Todd sending me some initial information via email on new lease options and some details on what was available. My work schedule does not allow much free time during some initial information via email on new lease options and some details on what was available. My work schedule does not allow much free time during the day but Todd always sent the information I needed and followed up thoroughly but not overly aggressive. I decided on a weekend to check out BMW, Audi and Infiniti but ended up never leaving Infiniti of Willow Grove. Todd and Frank made sure they not only found a car that fit what I was looking for but also made the numbers work as well. No question went unanswered and every detail ironed out so when it was time to sign the paperwork I felt very confident I was making the right choice. Wayne helped count the money, dot the i's and cross the t's and before driving off in my new G37x Todd had the car settings customized and options locked in. Overall a great day and over 2 months later I couldn't be happier. More

Visiting a dealer to buy or lease a car is one of my least favorite things to do. I'm usually confronted by someone who thinks he can con or lie into a sale. Having been in industrial sales for most o least favorite things to do. I'm usually confronted by someone who thinks he can con or lie into a sale. Having been in industrial sales for most of my working life, this type of conduct insults my profession. Todd(and Fred Poole)was a refreshing change. He is very knowledgeable about his product. He is polite, direct and, seemingly, willing to go to any legnth to make the customer comfortable with his decision. I never felt rushed or pressured. Although Todd is relatively new to this job, I think he's well on the way to being a major asset to Infinity of Willow Grove. More