INFINITI of Willow Grove

Jeff was excellent to work with. He was very knowledgeable about the car I was interested in and assisted throughout the entire process from showing me what was available to leaving the lot with knowledgeable about the car I was interested in and assisted throughout the entire process from showing me what was available to leaving the lot with the car. I would definitely recommend your dealership and Jeff to my friends and family. More

My experience started with my Sales Rep Todd sending me some initial information via email on new lease options and some details on what was available. My work schedule does not allow much free time during some initial information via email on new lease options and some details on what was available. My work schedule does not allow much free time during the day but Todd always sent the information I needed and followed up thoroughly but not overly aggressive. I decided on a weekend to check out BMW, Audi and Infiniti but ended up never leaving Infiniti of Willow Grove. Todd and Frank made sure they not only found a car that fit what I was looking for but also made the numbers work as well. No question went unanswered and every detail ironed out so when it was time to sign the paperwork I felt very confident I was making the right choice. Wayne helped count the money, dot the i's and cross the t's and before driving off in my new G37x Todd had the car settings customized and options locked in. Overall a great day and over 2 months later I couldn't be happier. More

Visiting a dealer to buy or lease a car is one of my least favorite things to do. I'm usually confronted by someone who thinks he can con or lie into a sale. Having been in industrial sales for most o least favorite things to do. I'm usually confronted by someone who thinks he can con or lie into a sale. Having been in industrial sales for most of my working life, this type of conduct insults my profession. Todd(and Fred Poole)was a refreshing change. He is very knowledgeable about his product. He is polite, direct and, seemingly, willing to go to any legnth to make the customer comfortable with his decision. I never felt rushed or pressured. Although Todd is relatively new to this job, I think he's well on the way to being a major asset to Infinity of Willow Grove. More

This is my second vehicle purchased from this dealership. Lisa and Greg make it easy to work with them, and do what is needed to make me feel comfortable with my purchase. I requested that they show me the Lisa and Greg make it easy to work with them, and do what is needed to make me feel comfortable with my purchase. I requested that they show me the actual vehicle from the other lot because I wanted to check the inside. They had some one get it promptly, which wasn't an easy feat given the piles of snow they needed to get through to get it. More

My sales person was Matt Petro. He did a great job and My sales person was Matt Petro. He did a great job and was an excellent representative of Infinity. He was not "pushy" but stayed in touch with m My sales person was Matt Petro. He did a great job and was an excellent representative of Infinity. He was not "pushy" but stayed in touch with me until the deal was finished. I would recommend Matt to my family and friends. I give Matt and the manager Lisa my highest ratings possible!!!! I hope to be back in two years for my third car from your dealership. Scott Pfeffer, D.O. More

Friendly professional staff. Seemed to share my interests. I was very aware of pricing, having done my research and they provided a bottom line price without playing games. Although the car was interests. I was very aware of pricing, having done my research and they provided a bottom line price without playing games. Although the car was in a remote lot (covered with snow), they took me to see it and was willing to dig it out. A very good buying experience. More

Infiniti of Willow Grove were a pleasure to deal with. They listened to what I wanted and they then provided me with a vehicle that met all my requirements. In my case, it was an EX35 AWD Journey additio They listened to what I wanted and they then provided me with a vehicle that met all my requirements. In my case, it was an EX35 AWD Journey addition. The car is a beauty. The dealership was very responsive in terms of some last-minute add-ons I requested. All-in-all, they gave me a great deal. Their folks are professional and friendly. I would definitely recommend you use them for all your Infiniti needs! More

This is the second Infiniti I have purchased from Willow Grove and I would patronize Wilow Grove again when the need arises to purchase another car. I think that actions speak louder than words. My last Inf Grove and I would patronize Wilow Grove again when the need arises to purchase another car. I think that actions speak louder than words. My last Infiniti was my first and I was pleased enough to come back to another Infiniti as well as come back to Willow Grove. In addition to my prior experience with the sales personnel,I found Guy Quigley extremely helpful and very professional throughout our dealings. More

Larry Regan was a pleasure to work with. He did everything he could to ensure that my experience was pleasant and stressfree. This includes keeping me updated on the status of my car (it was shippe everything he could to ensure that my experience was pleasant and stressfree. This includes keeping me updated on the status of my car (it was shipped from Tennessee), calling me when it was in, and letting me know exactly when it would be available for pick up. He also worked with me to resolve some complicated requests and everything was ready when he promised. He also followed up in a timely manner and let me know he'd be there to answer any questions or resolve any issues that may arise. Overall, Larry was one of the best sales associates I've worked with. More

In a nutshell,my request for a price was never acted on. I visited on Monday and then had to call Jeff Thursday PM. He blatantly lied to me, telling me he had emailed me the info on Wed. I asked him to re I visited on Monday and then had to call Jeff Thursday PM. He blatantly lied to me, telling me he had emailed me the info on Wed. I asked him to resend the email and confirmed the email address. That too has miraculously never arrived. It is my work email address and I have NEVER had a problem getting email. Second, Jeff then lied telling me the MSRP on the vehicle had gone up almost $2k...despite the fact that I see no evidence of any price increase - on your site - on Infiniti.com, or any independent car site. I guess your staff must assume that women don't know what they're doing. I have purchased or leased a new vehicle every few years since 1976 and I have NEVER been lied to like this. I have purchased Toyotas, Hondas, Subarus, Fords, Lexus, Mercedes, Fiat, and Mazda without having to bear such sexist, patronizing treatment. I expect a call of apology from your sales manager. And I intend to report this incident to Infiniti corporate. More