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INFINITI of Willow Grove
Willow Grove, PA
454 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 454 reviews
October 10, 2012
Buying a car can be a very difficult and trying experience. Finding the right vehicle is only a small part of the process and is likely the easiest. The most difficult part in my opinion, is dealin experience. Finding the right vehicle is only a small part of the process and is likely the easiest. The most difficult part in my opinion, is dealing with the salesman/lady to secure a deal that I'm at least comfortable with. Buyers are already at a disadvantage as we typically aren't aware of all the hidden tricks of the trade despite having so many buyer guides and websites to research. Bottom line, you have to have a salesperson who listens, and is willing to communicate with you throughout the entire process. Dan Ruggiero is just that person! From the very beginning, Dan was very friendly and did a great job of listening to what I wanted to accomplish with my search. At no point did Dan ever try to sell me a car! Instead, he tried to accommodate my wants/needs, then he proceeded to work his rear end off to help me get the deal done. He even gave me his personal cell phone number and readily responded to all of my questions/inquiries via text day and night. I don't want this to sound rehearsed or pre-planned, but I can honestly say that this was by far the best car buying experience I ever had...HANDS DOWN!! I never met nor heard of Dan before. My wife and I had visited this location before and ended up not buying a car, and this was my 9th purchase!! But this time around, Dan made it happen for me. He even got me above average money for my trade!! if you see it on the lot or website at Infiniti of Willow Grove, go see the car but make sure Dan is your sales contact! You won't regret it! GREAT JOB AND GREAT SERVICE! More
by bige4xl
Employees Worked With
Dan Ruggiero, Dan Ruggiero
October 01, 2012
I walked into the dealership to purchase a JX. My experience from the moment I entered the dealership till the time I purchased the car has been awesome. The rate and features I got for the car were experience from the moment I entered the dealership till the time I purchased the car has been awesome. The rate and features I got for the car were amazing. The 2 people who made my experience wonderful are - Joe Mitchell and Chris Pyle. The worked out on the features of the car I requested and gave me good quote at each step. And they did match my budget. They also had a tremendous amount of patience to answer all my questions and show me cars with multiple options and take me for test drives.I would highly recommend this dealership for anyone buying Infiniti. Joe Mitchell and Infiniti of Willow Grove are an outstanding place to do business when shopping for a car... More
by kalyanc444
Employees Worked With
Joe Mitchell
September 13, 2012
My wife and I spent a lot of time visiting and researching luxury sport brands and kept going back to Infinity of Willow Grove. Bought a G37 from Tom Manns and thoroughly enjoyed the experience. T researching luxury sport brands and kept going back to Infinity of Willow Grove. Bought a G37 from Tom Manns and thoroughly enjoyed the experience. Tom is very professional, no high pressure, just very informational. Would always attempt to answer questions immediately, even if he had to leave the office and find the answer. The purchase was a pleasant experience, and I will definitely go back for future purchases. Ask for Tom Manns for a comfortable sales experience. More
by DaveYardley
Employees Worked With
Tom Manns
September 05, 2012
Matt helped me with every question and concern I had for the new vehicle I was going to purchase. Everyone at this dealership is SUPER FRIENDLY and answers all questions. They were able to make the unthinka the new vehicle I was going to purchase. Everyone at this dealership is SUPER FRIENDLY and answers all questions. They were able to make the unthinkable actually happen! I am very pleased with my new car and can't wait to let all my friends/family know where to go for SUPER FRIENDLY service and great pricing! More
by carlacat14
August 24, 2012
I leased a brand new white fully loaded Infiniti g37x in I leased a brand new white fully loaded Infiniti g37x in late June 2012. Two weeks into the lease the paint started to turn yellow above the headlig I leased a brand new white fully loaded Infiniti g37x in late June 2012. Two weeks into the lease the paint started to turn yellow above the headlights. The dealer asked me to bring the car into to look at the paint. After seeing the paint the dealer acknowledged the paint issue and asked for a few days to look into it. I waited a week and called the dealer again. Unlike when I was a perspective buyer and recieving numerous phone call immediately, it was now taking 1 or 2 full days to get a phone call back. Once I was able to get a call back I was then asked to send pictures of the yellowing paint through e-mail. After sending the pictures I called to make sure they were received, it took about 3 days of calling to finally have them verify they had the pictures. I waited another week and called the dealer again at which time I was told they were in the process of waiting to here from the manufacturer on the issue. Another week later I called back to let the dealer know the front bumper had now also turned yellow and I was not comfortable driving the car this way. I was told to bring the car in and get a loaner until the manufacturer could inspect the vehicle. I just want to point out at no time during this issue was I contacted, I had to make contact with numerous people at the dealership to get status updates. When I leased the vehicle I was told during time of service on the car I would be given a loaner of equal or better value than the car I leased. The dealer attempted to give me a g25x as a loaner car with no where near the same features as my g37x. When I asked for a car equal to mine I was told they did not have a g37x with navigation, so they gave me a g37x that was missing many features than what I was paying for. After another couple of days I contacted the dealer again to get an update and was told they had "good news." I was told the manufacturer had determined it was a manufacturer paint defect and the manufacturer would pay to just paint the yellowing areas. I explained I did not think this was the correct way to repair a $44,000 car that I just leased less then 2 months before. I expressed that it is not possible to exactly match the paint without painting the entire car and also expressed my concern of this happening again on other areas of the car. At this point I asked to speak with the GM of the dealer. After leaving numerous voicemails over a couple of days I did not recieve a call back. I went to the Willow Grove Infiniti website and found his email address and sent him an email. I finally recieved an email back a day later, still no call from him. He basically said there was nothing he could do and I needed to call the manufacturer. That type of response was pretty frustrating since I leased the vehicle from Ian at Willow Grove Infiniti and expected them to represent me as their customer instead of pawning me off. I contacted the manufacturer and they opened a case and said it would take up to 10 business days to investigate the case. At this point I called the GM/owner back requesting him to make a phone call to the manufacturer to possibly speed the process up as I was still making payments on a car I could not drive. He actually answered the phone and sounded annoyed to have to speak with me. I explained I would appreciate it if he could make a phone call to the manufacturer to see if that may help the case. He said that he would not be able to call them as there was nothing more he could do. I then explained to him I would not be picking the car back up so he may want to get involved because if the manufacturer did not want to fix the car the right way he was going to be stuck with the car. At this point Ian hung up on me. I am still waiting on the manufacturer to decide a resolution. I was shocked that the GM/owner of this car dealership acted in such an unprofessional manner. After leasing a $44,000 car just less than 2 months ago I could not believe that A GM/owner of a business would treat a customer this way. I hope my experience will help perspective buyers in their decision process if they are considering purchasing or leasing a vehice from Infiniti of Willow Grove. More
by Msull44
Employees Worked With
Ian Jeffery
July 15, 2012
I had the pleasure of working with Matt Petro during the purchase of my brand new Infiniti sedan. Matt was knowledgable, professional and affable. I was elated with the hard work he put in to finding me t purchase of my brand new Infiniti sedan. Matt was knowledgable, professional and affable. I was elated with the hard work he put in to finding me the best deal for what I was looking to buy. I highly recommend Matt and Willow Grove Infiniti to others looking for an outstanding buying experience . Thank you to the Infiniti Team More
by Jmauriello
Employees Worked With
Matt Petro
July 01, 2012
I had made a appointment to come to the dealership the day of my purchase. I had called ahead and told Mr Ruggiero I would be 20 minutes late for the appointment and still was greeted at the door by Mr. R day of my purchase. I had called ahead and told Mr Ruggiero I would be 20 minutes late for the appointment and still was greeted at the door by Mr. Ruggiero. The car buying visit went very well and the staff was very helpful and availible for all questions. More
by wilistyle
Employees Worked With
Dan Ruggiero, Dan Ruggiero
June 18, 2012
My name is Michelle Colley. I recently had to pleasure of doing business with Infiniti of Willow Grove/ Certified Sales Consultant, Mr. Frank Santoro. My purchase is a 2004 GMC Envoy XL. I have to put out th doing business with Infiniti of Willow Grove/ Certified Sales Consultant, Mr. Frank Santoro. My purchase is a 2004 GMC Envoy XL. I have to put out there that my experience at this particular dealership was absolutely the best experience I have ever had with any dealership. I received a good deal and outstanding customer service. Infiniti, what I learned that Saturday afternoon is that they treat any vehicle as their own and will only deliver you a working product you can feel good about purchasing. Mr. Santoro was thorough, patient, professional, delivered and to top it off friendly. Mr. Santoro welcomed you by getting you comfortable with him as well as your purchase. Everyone from the front desk, to service and the financial representative who finalized the deal were friendly, greeted you with a smile. I appreciated the professionalism towards my family and I. We felt (my husband and daughter) like anyone should when conducting any deal that we were treated with respect and a valued customer. Mr. Santoro is and I hope treated like a huge asset to the Infiniti Corporation. Dealerships need more Frank Santoro's! Michelle Colley More
by Envoyxl
Employees Worked With
Frank Santoro, Frank Santoro
May 31, 2012
Very straightforward purchase. They gave me a good price and explained all the terms in detail upfront. Picking up the car was a smooth and quick process. They went over some of the add-ons but were not pus and explained all the terms in detail upfront. Picking up the car was a smooth and quick process. They went over some of the add-ons but were not pushing them when I said I wasn't interested. More
by charamailo
Employees Worked With
Frank Santoro
