INFINITI of Willow Grove

Someone needs to explain to Infinity of Willow Grove, PA exactly what customer service means! I had an appointment at 7pm, made with Don the service rep, to drop off my Infiniti to be serviced the followin exactly what customer service means! I had an appointment at 7pm, made with Don the service rep, to drop off my Infiniti to be serviced the following day. After driving 45 minutes to the dealership, I arrived at 7:04pm and approached the door to find it already locked. The woman behind the desk saw me at the door, looked straight at me, turned her back and walked into the back room, totally ignoring my knocking. I then called on my cell phone, while the woman peeked around the corner twice to see if I was still there. I was then told by the phone receptionist that everyone had left for the day. I told her I had an appointment, that I was standing outside the door, and I could see several people inside. I was put on hold for several minutes and she returned back on the line and said, "Sorry, you'll have to come back another time." Well it will be a cold day in you know where, before I ever return to Infiniti of Willow Grove, PA to purchase another Infiniti. And if this is how a customer gets treated to their face, I can only imagine how they treat my car when I'm not around to see it. I'll drive 100 miles out of my way to another dealership that appreciates me as a customer. My experience with Infiniti of Willow Grove PA is the worst I have ever had with any business in over half a century! More

On October 18, 2011 we purchased our car (pre-owned BMW 328i) at Infinity of Willow Grove, PA. Our customer experience with that dealership and its staff was a pleasure. Special thank-you goes to Mr. Frank 328i) at Infinity of Willow Grove, PA. Our customer experience with that dealership and its staff was a pleasure. Special thank-you goes to Mr. Frank Santoro who assisted us during the entire sales process. He anticipated our needs and got all our questions answered immediately. He showed exceptional professionalism and courtesy. If Infiniti offers any kind of internal recognition or reward to its outstanding sales representatives, in our opinion Mr. Santoro deserves it. Customer satisfaction is certainly his priority! More

Hi, I want to tell you that my experience with Infiniti of Willow Grove was excellent. Gregg Black was a fine salesman. I had a Lexus IS 250 and I should not have bought it in March 2009. I decided to g of Willow Grove was excellent. Gregg Black was a fine salesman. I had a Lexus IS 250 and I should not have bought it in March 2009. I decided to go back to Infiniti of Willow Grove. The service was amazing. They treated me very well and made me feel special. Tony and Brad took the time to explain my car in detail. This team was awesome.! I also wanted to mention that Frank D. Vitolo was an amazing saleperson. I thank him for his help in me getting my car. Benjamin Edoff More

I am the proud owner of an Infinity G37X recently purchased from Infinity Willow Grove. I appreciate the commitment of the staff at Infinity Willow Grove to help me get the new car on the same day I purchased from Infinity Willow Grove. I appreciate the commitment of the staff at Infinity Willow Grove to help me get the new car on the same day I returned my G35X without any hustle and puzzle. I always loved their service. Keep up the good work guys! More

As with my first lease, the process was as expected. No pressure, showed me many cars/options, patience then speed when decision had to be made. pressure, showed me many cars/options, patience then speed when decision had to be made. More

I was recently in the market for a new leased vehicle and my experience with Rob Millman and Infiniti Willow Grove was just what I needed. No high pressure, yet very helpful and accommodating. I would defi my experience with Rob Millman and Infiniti Willow Grove was just what I needed. No high pressure, yet very helpful and accommodating. I would definitely recommend Rob and Infiniti Willow Grove to anyone looking for a pleasant car shopping experience. More

Best Infiniti dealership in the PA / NJ / DE tristate area....friendly, great pricing....they get you want you want at a great price....HIGHLY reccomend...A++++++++++++++++++++++++++++++++ area....friendly, great pricing....they get you want you want at a great price....HIGHLY reccomend...A++++++++++++++++++++++++++++++++ More

Greg Black and his associates were responsible for one of the finest auto purchasing experiences I have ever had. THe dealership has a great attitude. They difinitly have the quality product. Greg's sales ap the finest auto purchasing experiences I have ever had. THe dealership has a great attitude. They difinitly have the quality product. Greg's sales approach is casula but business like. The overall experience was completly stress free and fun! Lary W. Valentine More

Our recent experience with Infiniti of Willow Grove was excellent. We worked exclusively with Frank Santoro. Frank was the consumate professional. He was friendly, polite and listened attentively to what excellent. We worked exclusively with Frank Santoro. Frank was the consumate professional. He was friendly, polite and listened attentively to what we were looking for in terms of car and price. Frank worked very hard in order to get a deal that we felt was fair. There was no pressure tactics ... just honest discussion regarding trade-in values and price points. On the day we picked up our car, the car was ready to go upon arrival and the required paper work was easy. Frank gave us a tour of the service department and went over the important nuances of our new car. The whole experience from start to finish was a breeze. I would recommend both Infiniti of Willow Grove and Frank Santoro to anyone looking for a new or used car in the future. More

Greg Black was a consummate professional with a great personality and attitude. The dealership was very flexible and was willing to work with me to find exactly what I wanted. They made my current leas personality and attitude. The dealership was very flexible and was willing to work with me to find exactly what I wanted. They made my current lease trade-in very simple and had me in a new car in a couple of hours. I would highly recommend this dealership for its' professional handling of every element of the deal. George in Finance helped Greg make the deal happen and the paperwork component was simple and fast - truly a well-oiled machine. More